So here are the 3 logs, hoping someone is able to help me with step by step what to do will be much appreciated, its to do with the ads.dns-look-up.com!! View attachment 22324

View attachment 22325

View attachment 22326

Your AVG log shows "no action taken", you need to get it to delete all the threats before continuing.

You also need to do the following.

Download either the free AVG or Avast antivirus programmes and either the free Zonealarm or Kerio firewall programmes from within this link - http://www.techspot.com/vb/topic58138.html

Then, disconnect from the net and completely uninstall Symantec/Norton. If you have any problems in uninstalling the programme, take a look at this thread - http://www.techspot.com/vb/topic57112.html

Once you`ve completely uninstalled Symantec/Norton, reboot your system and install whichever firewall programme you chose, followed by whichever antivirus programme you chose. Reboot your system the required number of times and reconnect to the net. Run the antivirus updates.




This thread is for the use of Tutty only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.