Hi everyone, new to the forums. I was wondering if someone could take a look at my HJT log. The laptop Im using was recently purchased from a friend, its about 3 years old, and Im having all sorts of problems. I also know there was a previous owner before him as well because "James G Steffen" is all over this computer(that is not my name or my friends). Im not sure how to change the actual name of the laptop? My Norton Trial expired the other night, and I proceeded to remove it so that I could install avast! A warning popped up saying to two weren't compatible. I thought I removed Norton completely because once I tried to install avast again, it allowed me to do so. So I then began to scan the computer, 51 viruses or so were found. It wouldn't allow me to move the items to the chest for some reason, so I (like an *****) permanently deleted them. There was also a warning that a virus was found in the operating systems memory. It suggested that I restart my computer and allow for a scan to take place that would happen before the computer booted. (I have avast on my desktop computer so I knew about this scan) When I clicked okay though, it said the action couldn't be completed, something about the client didn't have permission. So I ignored the file and continued with the scan. Once completed I realized I didn't have any internet access. So I restarted my computer, thinking that would help. The scan (before the computer boots) then ran, so I let it continue. Once logged on I still didn't have any internet access. After days and days on the avast forums, and with the help of someone there I followed these steps : http://www.wilderssecurity.com/showthread.php?t=50662 eventually after hours of headaches I got my internet connection back. Which is why I am here now. Any help would be greatly appreciated. Thank you.