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Hoping someone can help dont know what to do with it all. HJT file attached

By Radcat2003
Aug 10, 2007
  1. Ok I've been having some trojan problems since about early may. Figured out what it was and downloaded AVG in June. But now AVG is telling me the trojans are gone but I still have netmon.exe showing on my tskmngr, and my drwtsn keeps freezing my entire desktop explorer and my internet most every time it starts up. I also have practically continous popups and my computer will constanly just restart itself. I was just hoping someone could tell me what to do and how to fix my computer.
     
  2. AlbertLionheart

    AlbertLionheart TechSpot Chancellor Posts: 2,026

    if it is this bad, my usual solution is a windows reinstall. I appreciate this is a pain but in my experience it is a better long-term solution.
    I see from the log that you may have the remains of norton running - you need to kill this as it can conflict with AVG.
    Netmon is a legit program.
     
  3. Radcat2003

    Radcat2003 TS Rookie Topic Starter

    Thanks. I will see if there are any one else posts a possible solution, and if i comes down to it I may just follow your advice. In the end norton isnt running but the remains of it still exist becaus when I went to delete it the entire computer shut down on itself. Any further attempt to delete it has had the same result, however i know its not running because every time the computer is started the first thing I do is open Task manager and try to prevent any thing I have been told causes problems from starting up.
     
  4. AlbertLionheart

    AlbertLionheart TechSpot Chancellor Posts: 2,026

    have you tried stopping all the non-windows tasks in msconfig?
     
  5. momok

    momok TS Rookie Posts: 2,265

    Hi

    Very Important: Malware infections may possibly lead to identity theft, loss of funds from bank accounts, misuse of credit card information etc. Therefore I strongly encourage you to read this thread HERE before deciding what course of action to take regarding your infection.

    Let me know if you wish to format or clean.

    Should you decide to clean your computer, please go ahead to Viruses/Spyware/Malware, preliminary removal instructions and follow the steps given. Do follow all the instructions exactly. They will provide logs for analysis of your system so I will know how to instruct you to proceed.

    Thereafter, please post fresh HijackThis, AVG Antispyware and Combofix logs as attachments into this thread. Do not copy and paste your logs if not it will be ignored and/or removed.

    Also, please let me know the results of the AVG Antirootkit scan


    Regards,
    Your friendly momok =)

    This thread is for the use of Radcat2003 only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  6. Radcat2003

    Radcat2003 TS Rookie Topic Starter

    Yes lionheart i have gone through the process of using msconfig and tried to shutdown what was possibly causing the problems- unfortunatly at the same time I ended up shutting off some things vital to properly running task manager as it no longer shows me the user name under processes.

    Momok yes I am interested in cleaning my computer- however if after a few tries it doesnt work I would probably transfer the data I want onto another computer on the network we have set up in our house (dont worry mine is the only computer experinceing all of this as it is heavily firewalled) and reformat it.
     
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