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Hotmail connection error

By Kijana
Jun 2, 2015
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  1. Hi guys,
    I am having a connection error with my hotmail account using firefox. I have scanned my laptop for malicious software using malwarebytes, reset my password severally and even used different browsers like Internet Explorer and Chrome to no avail. Sometimes the account opens but the few times its down, it really stresses me up coz it my main account.

    I have attached the error page jpeg, hoping it will be of any use.

    Thanks in advance.
     

    Attached Files:

  2. jobeard

    jobeard TS Ambassador Posts: 9,317   +618

  3. Kijana

    Kijana TS Enthusiast Topic Starter Posts: 60

    Thank you jobeard.

    I have ran several test in the page you suggested and all clear my browser as safe. I have attached the corresponding jpeg files.

    Thank you.
     

    Attached Files:

  4. jobeard

    jobeard TS Ambassador Posts: 9,317   +618

    Good job - - clears up that one!

    see if the site is accessible on a reliable path
    • pathping dub125.mail.live.com
    it will report to you how long the test will run so be patient . . .

    I have problems with 'black hole routers' in the path
    Code:
    pathping dub125.mail.live.com
    Tracing route to a-0009.a-msedge.net [204.79.197.211] <<< NOTICE destination
    over a maximum of 30 hops:
      0  jeffpc7 [192.168.0.5]
      1  localrouter [192.168.0.1]
      2  cpe-75-85-0-1.socal.res.rr.com [75.85.0.1]
      3  tge0-9-0-23.wlvgcabn02h.socal.rr.com [24.30.172.141]
      4  agg22.vnnycajz02r.socal.rr.com [72.129.14.168]
      5  agg29.tustcaft01r.socal.rr.com [72.129.13.2]
      6  bu-ether16.tustca4200w-bcr00.tbone.rr.com [66.109.6.64]
      7  bu-ether14.lsancarc0yw-bcr00.tbone.rr.com [66.109.6.4]
      8  0.ae1.pr1.lax00.tbone.rr.com [107.14.17.250]
      9  66.109.7.134
    10  191.234.230.159
    11  10.64.132.11
    12     *        *        *
    Computing statistics for 275 seconds...
    
    oops; the test will prematurely terminate without getting to 204.79.197.211
     
  5. Kijana

    Kijana TS Enthusiast Topic Starter Posts: 60

    Okay. This is way out of my territory, but I have tried my best and the result is attached.
     

    Attached Files:

  6. jobeard

    jobeard TS Ambassador Posts: 9,317   +618

    Can you tracert instead? tracert dub125.mail.live.com
     
  7. Kijana

    Kijana TS Enthusiast Topic Starter Posts: 60

    It seems that the data gets lost, my connection is working okay.....
     

    Attached Files:

  8. jobeard

    jobeard TS Ambassador Posts: 9,317   +618

    :giggle: Thanks for the screen shot.

    Those are "black-hole" routers. They do not respond to PING and that's what makes tracert work.
    No response -> timeouts -- but due to the way tracert works, packets STILL move through to the next node and the last line is showing you the site router IS responding.

    OH networking is fun.

    I would conclude that if your email account can not be accessed, it is due to an unreliable network between you and the email server.
     
  9. Kijana

    Kijana TS Enthusiast Topic Starter Posts: 60

    Okay. Am I right to conclude that my internet provider might be to blame?
     
  10. jobeard

    jobeard TS Ambassador Posts: 9,317   +618

  11. jobeard

    jobeard TS Ambassador Posts: 9,317   +618

    Hard to say; *IF* pathping would have worked correctly for that path to the server,
    we could have said precisely which node was causing the problem - - I'll show you what happens
    from my location:
    Here's the tracert
    tracert dub125.mail.live.com
    Code:
    Tracing route to a-0009.a-msedge.net [204.79.197.211]
    over a maximum of 30 hops:
    
      1  <1 ms  <1 ms  <1 ms  localrouter [192.168.0.1]
      2  11 ms  8 ms  8 ms  cpe-zz-zz-zz.socal.res.rr.com [zz-zz-zz]
      3  8 ms  8 ms  8 ms  tge0-9-0-23.wlvgcabn02h.socal.rr.com [24.30.172.141]
      4  28 ms  15 ms  15 ms  agg22.vnnycajz02r.socal.rr.com [72.129.14.168]
      5  16 ms  14 ms  15 ms  agg29.tustcaft01r.socal.rr.com [72.129.13.2]
      6  16 ms  14 ms  15 ms  bu-ether16.tustca4200w-bcr00.tbone.rr.com [66.109.6.64]
      7  23 ms  14 ms  15 ms  bu-ether14.lsancarc0yw-bcr00.tbone.rr.com [66.109.6.4]
      8  12 ms  12 ms  14 ms  0.ae1.pr1.lax00.tbone.rr.com [107.14.17.250]
      9  14 ms  15 ms  15 ms  66.109.7.134
    10  14 ms  14 ms  15 ms  191.234.230.159
    11  13 ms  12 ms  12 ms  10.64.132.12
    12  *  *  *  Request timed out.
    13  *  *  *  Request timed out.
    14  *  *  *  Request timed out.
    15  14 ms  11 ms  12 ms  a-0009.a-msedge.net [204.79.197.211]
    
    SO tracert just continues on, has reported 1-11 nodes in the path,
    can't see nodes 12,13,14, and arrives at the destination:
    dub125.mail.live.com is ip address 204.79.197.211
    (actually, dub125.mail.live.com is an alias for a-0009.a-msedge.net)

    and here's the pathping
    (recall, the timeout accessing the 12th line preferts the expected test"
    pathping dub125.mail.live.com
    Code:
    Tracing route to a-0009.a-msedge.net [204.79.197.211]
    over a maximum of 30 hops:
      0  jeffpc7 [zz-zz-zz]
      1  localrouter [192.168.0.1]
      2  cpe-75-85-0-1.socal.res.rr.com [zz-zz-zz]
      3  tge0-9-0-23.wlvgcabn02h.socal.rr.com [24.30.172.141]
      4  agg22.vnnycajz02r.socal.rr.com [72.129.14.168]
      5  agg29.tustcaft01r.socal.rr.com [72.129.13.2]
      6  bu-ether16.tustca4200w-bcr00.tbone.rr.com [66.109.6.64]
      7  bu-ether14.lsancarc0yw-bcr00.tbone.rr.com [66.109.6.4]
      8  0.ae1.pr1.lax00.tbone.rr.com [107.14.17.250]
      9  66.109.7.134
    10  191.234.230.159
    11  10.64.132.12
    12  *  *  *
    Computing statistics for 275 seconds...
      Source to Here  This Node/Link
    Hop  RTT  Lost/Sent = Pct  Lost/Sent = Pct  Address
      0                                jeffpc7 [zz-zz-zz]
                           0/100 =  0%  |
      1  0ms  0/100 =  0%  0/100 =  0%  localrouter [192.168.0.1]
                           0/100 =  0%  |
      2  9ms  0/100 =  0%  0/100 =  0%  cpe-75-85-0-1.socal.res.rr.com [zz-zz-zz]
                           0/100 =  0%  |
      3  9ms  0/100 =  0%  0/100 =  0%  tge0-9-0-23.wlvgcabn02h.socal.rr.com [24.30.172.141]
                           0/100 =  0%  |
      4  11ms  0/100 =  0%  0/100 =  0%  agg22.vnnycajz02r.socal.rr.com [72.129.14.168]
                            0/100 =  0%  |
      5  14ms  0/100 =  0%  0/100 =  0%  agg29.tustcaft01r.socal.rr.com [72.129.13.2]
                            0/100 =  0%  |
      6  15ms  0/100 =  0%  0/100 =  0%  bu-ether16.tustca4200w-bcr00.tbone.rr.com [66.109.6.64]
                            0/100 =  0%  |
      7  17ms  0/100 =  0%  0/100 =  0%  bu-ether14.lsancarc0yw-bcr00.tbone.rr.com [66.109.6.4]
                            0/100 =  0%  |
      8  16ms  0/100 =  0%  0/100 =  0%  0.ae1.pr1.lax00.tbone.rr.com [107.14.17.250]
                            0/100 =  0%  |
      9  14ms  0/100 =  0%  0/100 =  0%  66.109.7.134
                            0/100 =  0%  |
     10  13ms  0/100 =  0%  0/100 =  0%  191.234.230.159
                          100/100 =100%  |
     11  ---  100/ 100 =100%  0/ 100 =  0%  10.64.132.12
    
    Trace complete.
    
    *IF* any 0/100 had been any other value (like 20/100), then the line containing it would identify
    the node that had a problem. Notice also for example between #8 and #9 we see 0/100 = 0% and nothing else.
    That represents the wire connection between the two nodes - - and a node can be perfect,while the wire
    between them can have problems.
     
  12. Kijana

    Kijana TS Enthusiast Topic Starter Posts: 60

    Thank you jobeard, this has been a revelation. At the moment I am using a 3G+ USB modem and everything looks good.

    I appreciate all you have done for me.

    Again, thank you.
     
  13. bluejolls

    bluejolls TS Booster Posts: 107   +8

    Can you try the following: go to the firefox menu ≡ > help ? > troubleshooting information, click on profile folder/show folder and close all firefox windows afterwards. a windows explorer window should open up - in there rename the file named cert8.db to something like oldcert8.db - it will be regenerated again the next time you launch the browser.
     

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