Hotmail username and password problems

By tbrick
May 15, 2015
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  1. Hello My name is Tisha I come on here from time to time. I was trying to help a relative on the computer with figuring out her hotmail account and I encountered a troubling issue. When logging on to firefox and searching for hotmail, then clicking on hotmail to log in her username and password are already there on the login in page. I am well aware this is NOT good. The "keep me signed in" box is NOT checked. I cleared her browser history, cache, and cookies and that did not take care of the problem. I tried signing in to her email and signing out to see if that would do it and her information is still there. I am totally perplexed here. Can anyone please help me out on how to fix this before a hacker finds her? Thank you all for your time
  2. jobeard

    jobeard TS Ambassador Posts: 9,148   +597

    that's the right approach.

    Try this:
    • FF->options->Privacy Tab
    • click Remove Individual Cookies
    You get a list of ALL cookies held by Firefox. REMOVE ALL and close.
    click ok on the Preferences and quit FF.

    Restart FF, and repeat the above to get the list -- ANY show up again?
  3. tbrick

    tbrick TS Rookie Topic Starter Posts: 29

    Hi jobeard! Thank you SO MUCH!! This worked! I am so glad you showed me this!
  4. jobeard

    jobeard TS Ambassador Posts: 9,148   +597

    :grin: your welcome
  5. sadman3

    sadman3 TS Enthusiast Posts: 126

    Congratulations .. you have solved the issue.

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