How do I delete old isp programmes

By Dave H
Dec 8, 2007
  1. Hi everyone, please can someone help me I have changed my ISP, I have deleted the old Virgin media in control panel and installed my new ISP but when i right click on an Icon on my desk top I get a message box stating 'Pc gaurd installing' (provided by old ISP) this goes on for about 3 minutes then a box appears stating not found. I have tried to delete Pc Gaurd in the control pannel but I get a message stating 'being used by another programme,unable to delete' I do not have the disc provided by my old ISP and I have tried deleting in safe mode. Can anyone help or do I need the old disc?.
  2. Rik

    Rik Banned Posts: 3,814

    Click start, run, type services.msc and see if you can disable it.
  3. Dave H

    Dave H TS Rookie Topic Starter Posts: 79

    Its not listed

    Hya Rik, I have done as you say but Pc gaurd is not listed. i have tried again to right click on a desk top icon and what it actually says is' please wait windows is configuring Pc gaurd this lasts about 3 minutes then a box appears and says 'the feature you are trying to use is on a CD-Rom or other removable disk please insert' When I go to the add/remove programmes in control panel Pc Gaurd is listed but when i click on the remove button nothing happens. If i list file and folders I get the message as previously stated in my first thread. (unable to delete in use by another programme) I could live with it but it is annoying as I right click alot to open files and folders and having to wait all the time.
  4. Rik

    Rik Banned Posts: 3,814

    OK, is looks like the software is gone but it's reg keys arent.

    Have a look here Viruses/Spyware/Malware, preliminary removal instructions and follow the instructions for combofix only. Post it's log as an ATTACHMENT, do not cut and paste it. I will hopefully be able to see the root cause of your problem in said log.
  5. Dave H

    Dave H TS Rookie Topic Starter Posts: 79

  6. Rik

    Rik Banned Posts: 3,814

    That is not the log i asked for, it's from Deckard's System Scanner v20071014.68. I asked for a combofix log as combofix shows reg keys. Deckard's scanner doesn't.
  7. Dave H

    Dave H TS Rookie Topic Starter Posts: 79

    Rik re ISP programmes

    Ok Rik I have to post in security forum will do now
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