TechSpot

How to identify your webcam (and then find its driver)

By LookinAround
Mar 11, 2009
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  1. mamipanda

    mamipanda TS Rookie

    last one

    i hope that it will work this time around
     
  2. mamipanda

    mamipanda TS Rookie

  3. mamipanda

    mamipanda TS Rookie

     
  4. LookinAround

    LookinAround TechSpot Chancellor Topic Starter Posts: 8,372   +167

    Hi mamipanda

    The Device ID for your webcam seems to indicate your webcam needs a driver from Sonix for webcam model SN9C103. Two issues
    1) the driver itself seems to be good for Windows 98/ME/2000/XP. So it may or may not work if you have Vista or Win 7
    2) But the BIG problem is that all the download links i find all point back to the Sonix web site link here. And the Sonix web site no longer provides a copy of the driver download :(

    If you google SN9C103 download you might be lucky and find a download to try. If you find one that still offers the file for download, please let us know

    Good luck!
     
  5. mamipanda

    mamipanda TS Rookie

    oh my thank you so much. that explains so much. i found a cd with digital pc camera on it so i installed it and it didnt change any thing. but since you tol dm ehte sonix and the number i know it was infact the right cd. i though iw as running xp. but apprently not.
    how would i find that out>

    and basically i need a new web cam bc this is so old?

    i looked it up. and i am in fact running on XP. so since i have the cd now and the right version. what do i do to make it work?

    i am so confused.
     
  6. LookinAround

    LookinAround TechSpot Chancellor Topic Starter Posts: 8,372   +167

    I'm trying to decide best way to proceed

    on the one hand it might be easiest to just buy a new web cam..

    Or tell me just what you do to try and install the software from the CD.. and what are the (if any) error messages are you seeing when you do?

    Also, try copying the all the files on the CD to a folder on your disk. Then tell me how much storage is needed on disk (if under 200MB i might have you upload the files to free file sharing host so i can see them myself)
     
  7. mamipanda

    mamipanda TS Rookie

    oh my gosh. i just had all the stuff you needed to help and stupic IE closes on me.


    basically its not working still.
    i updated videoimpression and that did not help. the camera is only recording sound now.
    its just such a hassel.
    the files on the cd are around 376 MB let me know what to do next i can make a file sharing profile on what ever sight . let me know.


    good night
     
  8. LookinAround

    LookinAround TechSpot Chancellor Topic Starter Posts: 8,372   +167

    Hmmm. from what you describe it makes me wonder if the problem is really the drivers/software or might actually be webcam hardware failure. Let's check the following


    1. If Windows thinks there's a driver problem, it will be listed as a Problem Device
    • First make sure all your devices are connected and powered on
    • Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
    • Click Problem Devices. Anything appear?
    • If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post

    2. In Control Panel, look in Add/Remove programs. Do you see an entry that looks like it might be your web cam application?

    If you could report on the steps above, and afterwards you might also try uploading your CD to any file sharing site like www.esnips.com or any other you might prefer
     
  9. mamipanda

    mamipanda TS Rookie

    under the system info this is what it said

    USB camera USB\VID_0C45&PID_608F&MI_00\6&836B466&0&0000 The drivers for this device are not installed.



    in add remove

    my arcsoft is there (that is the program that came with cd.) i am guess i should remove it. so i am.

    i am not sure how to load up the cd on to a site. i usually only do pictures ....... i will try .
    i am going to reinstall it too. maybe that will work. *fingers crossed*

    p.s. i totally appreciate the help.
     
  10. LookinAround

    LookinAround TechSpot Chancellor Topic Starter Posts: 8,372   +167

    So from your last post we know the driver is definitely not installed.

    Attempting to reinstall from CD is a good idea... And... I think i may have found something as well (fingers crossed!)

    Try to use driver here
    > Click the Download tab
    > Note you can download from the site for free if you choose to "Download this file by viewing a series of ads". Then click Continue button
    > Just keep clicking the No Thanks link (it will appear in lower right corner of each ad) to get to the download
    > It will download a .zip file
    > Open the zip file then double click on USBPCCamSN9C103_v4.6.6.0_whql.exe to run it
    > An install wizard should do the rest

    Let me know
    p.s. Glad to try and help :)
     
  11. mamipanda

    mamipanda TS Rookie

    well, that amcap program i have actually tried to use b4 posting in here. it does not work. i have re0installed the drivers and done everything i think i can.

    sadfully i guess its time for a new one...

    i am gonna randomly keep trying things. but i think am about to give up on it. :(

    if you have any other ideas i will gladdly try them.
     
     
  12. LookinAround

    LookinAround TechSpot Chancellor Topic Starter Posts: 8,372   +167

    Hmm... it sounds like a new web cam will end up the solution.. but just a point of note....

    Do you get any error message when you try to install the driver file i gave you??? After you try to install it, (and you see no error messages?) does Windows still report Problem Device message you indicated in prior post

    USB camera USB\VID_0C45&PID_608F&MI_00\6&836B466&0&0000 The drivers for this device are not installed
     
  13. aadiflux

    aadiflux TS Rookie

    hello looking around

    brother so glad to know that you are helping people out...i have read all your posts in detail...but still cant find the solution for my problem...now see if you can help me out
    1.i brought this camera from my friend who havent used it for long.
    its the enet cam with the model haveng 3 lights on each side of lens.
    2 im using windows 7,now when i plugged it in,it couldnt upload any driver and gave this "unknown device" thing.and failed to install hardware.
    now when i go to device manager to get this hardware id,i dont see any unknown device or a yellow question mark so tht i can use it to get hardware id,i tried some of softwares u gave with it but none is working,now the main thing is when i plug-in the camera in usb,the computer does not show any response,like no detection of usb etc etc,it keeps working as normal,i also tried hardware troubleshooter by windows but still nothing up,i think u have got my problem perfectly still if u need something else,i will provide u with reference information,i will b visitiong the thread everyday,waiting for your response brother,tc
     
  14. LookinAround

    LookinAround TechSpot Chancellor Topic Starter Posts: 8,372   +167

    Getting the hardware ID is the easier part. I suspect finding a driver for Win 7 will be much harder (my guess is: impossible) :(

    Problem: Sounds like you have an older web cam... And likely only older drivers available for it. Up till and including Windows XP, Windows drivers could be digitally signed or unsigned. Most older web cams worked with (and you can only find) unsigned drivers for them. Starting with Vista, Windows will ONLY work with signed drivers :(

    But to at least see your hardware IDs (so as to check), try this
    • First make sure your cam is connected and powered on
    • Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
    • Click Problem Devices. Anything appear?
    • If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post

    /* edit */
    If your cam is connected it should appear as a Problem Device. If it's not then the cam, USB cable or USB port are likely faulty
     
  15. aadiflux

    aadiflux TS Rookie

    Hello lookin around

    dude u were right,i think d cam is not working,so lets throw it in dustbin haha,will buy a new one...as nothing appeared in problem devices one when i attached it,but the thing is its mic n lights are working....and windows also picked up d device when i first attached it...weirddd
     
  16. msg2james

    msg2james TS Rookie

    ***please help - driver needed***

    Hi everyone,
    Just looking for a little help please, and please excuse my technological lack of knowledge!

    I have also a fairly much unidentified Chinese webcam which doesn't want to work,
    the brand says Fametech but has absolutely no other info. However I have tracked the model down by site on this website;

    fametech.cn/cpzsDetail.asp?ID=502

    I have tried emailing company many times for a driver but no luck, I don't think they comprehend English.

    Anyway details are as follows;

    V-Gear TalkCam Messenger Pro USB\VID_0C45&PID_612A\5&F621115&0&2 Failure using the VxD loader.

    Essentially my computer HP Presario V3500 Notebook PC, Windows vista basic, 32 bit, Direct x 10 etc, doesn't want to recognise my webcam.

    Can someone please suggest maybe a universal/generic driver that I may be able to use for this webcam, and/or any other way I can fix this problem??

    Again excuse my lack of technological knowledge so please be specific and step by step.

    MANY MANY MANY THANKS IN ADVANCE! I appreciate all the hard work done for everyone. - James
     
  17. LookinAround

    LookinAround TechSpot Chancellor Topic Starter Posts: 8,372   +167

    Could you please do the following

    First, let's verify if the cam appears as a Windows Problem Device
    • Make sure all your devices are connected and powered on
    • Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
    • Click Problem Devices. Anything appear?
    • If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
    Second, if the cam is NOT in the Problem Device list, go to Device Manager
    > Find the cam in Device Manager, rt click the cam Properties
    > Click the Driver tab. What driver info is displayed?
    > Click Driver Details button. What files are listed?
     
  18. msg2james

    msg2james TS Rookie

    Hi LookinAround,

    Firstly thank you for trying to help.

    Yes cam is in the problem device list.

    V-Gear TalkCam Messenger Pro USB\VID_0C45&PID_612A\5&F621115&0&2 Failure using the VxD loader

    Thanks
    James
     
  19. LookinAround

    LookinAround TechSpot Chancellor Topic Starter Posts: 8,372   +167

    OK. Then please
    Do you see the cam in Device Manager? It should likely have a yellow icon with a black !
    > Rt click Properties then Details Tab. In the pulldown select Class Installer and please confirm you see something like MmSys.Cpl,MediaClassInstaller

    Now open a command window. Click Start->Run, enter cmd. Then copy the command from the Code box below and paste it into the command window. It will create the file reg.txt on your desktop. Please attach it to your next post using the paper clip icon.
    Code:
    regedit /e "%USERPROFILE%\desktop\reg.txt" HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96C-E325-11CE-BFC1-08002BE10318}
     
  20. msg2james

    msg2james TS Rookie

    Ok...

    Did first step and got this;

    sti_ci.dll.ClassInstall

    Secondly paper clip attached.

    Thanks.
     
  21. LookinAround

    LookinAround TechSpot Chancellor Topic Starter Posts: 8,372   +167

    Dang! I expected the cam to be a "Multimedia" class device (at least that's what they usually were in XP). Looks like it's a "Still Image" class device in Vista.

    Let's try that reg command again only this time try the one below
    Code:
    regedit /e "%USERPROFILE%\desktop\reg.txt" HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6bdd1fc6-810f-11d0-bec7-08002be2092f}
    btw... did this cam used to work in XP but now fails for Vista?
     
  22. msg2james

    msg2james TS Rookie

    Sorry for delay, thought I should try cam in older laptop running XP. No joy, XP laptop would not install, seemed to have trouble finding any software or driver to install device?

    Second attachment as follows;

    Cheers :)
     
  23. msg2james

    msg2james TS Rookie

    Web cam is brand new, bought with my HP laptop approx 1 year ago. This is first time I have ever trird to hook it up and make it work.
     
  24. LookinAround

    LookinAround TechSpot Chancellor Topic Starter Posts: 8,372   +167

    you must have installed this cam with a driver CD because it's using a specific (i.e. non-generic) driver evidenced by the registry data you just provided
    Code:
    "ProviderName"="V-Gear"
    "DriverDate"="10-14-2005"
    "DriverVersion"="5.11.2.0"
    "MatchingDeviceId"="usb\\vid_0c45&pid_612a"
    "DriverDesc"="V-Gear TalkCam Messenger Pro"
    It also points me to a driver installation file i'm guessing should be here C:\Windows\inf\oem79.inf. Could you
    > make a copy of the oem79.inf file
    > Rename the file to a .txt extension
    > Then attach the file to your next post (techspot will attach a .txt file but not a .inf file)

    Do you still have the installation CD? If you do you should try installing it on XP using the CD. (and i'll see what might be up with vista)

    /* EDIT */
    p.s. even if you can't find the cd, i'll see if i can also provide a driver to try on XP. At least curious to see if it;ll work on XP
     
  25. msg2james

    msg2james TS Rookie

    Ok, I have attached what I think you requested to the best of my knowledge. Copied file is name oem79 txt

    I swear I have NEVER used a cd to install this camera. In fact the camera was ALL I got. It was just on it's own. According to that website...

    http://www.fametech.cn/cpzsDetail.asp?ID=502

    REMARK;
    1) No need driver installation under system Win Vista and XP-SP2
    2) Installing our software ,it will support Vista, XP and Win2000, with functions inside.

    Hoping this helps.
     


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