I have a Deskjet 692C printer that had been working proplerly; i.e., prints in color, prints double-sided if selected, etc. I recently upgraded to Windows XP Home. Now, the printer will not print colors, and refuses to let me select double-sided printing and a lot of other features it used to have. I went to the HP Website and requested the latest driver. Was told that XP has the correct driver. I loaded and installed that driver and still have the same problem. I have been unable to find a capability to contact HP to find a solution. They don't seem to offer such an option and only provide on-line help and FAqs, neither of which had solutions to my problem.