finally got someone at hp to listen
Problem:
Trying to get win xp onto dv6565us. No option to turn off native sata support in bios. Driver that HP first sent was not the driver needed for a fresh install aka the F6 method of adding the driver via a usb floppy. There first canned response is below at the bottom, and does not work for a fresh install. I am not really sure what it would work for.
Solution:
Found someone at HP who actually did their homework and supplied the following instructions with a link for a driver from intel which allows the HD to be seen. Just go thru the regular pain in the ***** process of F6'ing and adding the driver via the floppy. It appears to be the only way, but it does work, just formatting the drive now. We will see how much of a pain it is to get the rest up and running.
Dear Bob,
This is Vaughn from HP Total Care.Thank you for contacting HP Total
Care, delivering total care for your HP Pavilion Notebooks.
Note: Please do not reply to this email.
This email is a follow-up to your recent HP Pavilion Notebooks Chat
experience.
I would like to provide a resolution to the issue which we were
troubleshooting in the chat session.
We have found the driver for the SATA controller on Intel Website.
Customer has used it and installed retail Microsoft Windows XP with SP2
successfully on his dv6500 notebook.
The same can be achieved in all the dv2500, dv6500 and dv9500 notebooks.
File name : f6flpy32.zip
Ver:7.5.0.1017
Date:6/4/2007
====> 32-bit Floppy Configuration Utility for Intel® Matrix Storage
Manager
http://downloadcenter.intel.com/Det...&OSFullName=Windows* XP Professional&lang=eng
Note :Copy the complete URL starting from "http" till "eng" and
paste it onto the address box of a new internet explorer browser, and
then press Enter.
1. The file contains the Intel Matrix Storage Manager Floppy
Configuration Utility.
2. This utility will create a floppy disk containing the RAID driver
files for installation on a 32-bit operating system.
3. This floppy can be used to pre-install the Intel Matrix Storage
Manager driver during the F6 portion of Windows setup.
4. You needs Microsoft Windows XP with SP2 Operating System disc and the
USB Floppy drive.
5. After downloading the zip file in another notebook, you needs to
extract and execute the file. It will help in creating the floppy disk
that has the SATA drivers.
6. Boot with the Microsoft Windows XP disc and make sure the USB floppy
drive with floppy disc is connected to the notebook.
7. At the F6 prompt, select F6 to install additional drivers which are
not in-built in the retail Microsoft Windows XP Operating System disc.
8. When the prompt comes up to install additional drivers, insert the
floppy and select the correct SATA Driver. It is Intel 82801HEM/HBM SATA
AHCI Controller.
9. Once that is done, the rest of the installation runs as normal. There
are only 2 drivers in the floppy disc that would work.
10. After the Operating System is installed in this manner you can
install the chipset drivers for the notebook from:
http://downloadcenter.intel.com/con...0&DwnldId=13499&strOSs=44&OSFullName=Windows*
XP Professional&lang=eng
Note : Copy the complete URL starting from "http" till "eng" and
paste it onto the address box of a new internet explorer browser, and
then press Enter.
11. However for the other device drivers once Microsoft Windows XP is
installed you may not have them from HP as these series are not
released with a Microsoft Windows XP Operating System. The drivers like
audio, ethernet and media card reader drivers etc.
12. Please be sure with EU that he might not have the other drivers from
HP after installing the retail Microsoft Windows XP.
Note: Do not click on the link. Copy and the paste the link into
the address bar of the web browser.
If the above solution does not resolve the issue, please login to chat
support with the results of the above troubleshooting steps. Also,
please use the same email ID.
To attempt another chat interaction, please visit this page:
http://www.hp.com/support/ipg/chat
Regards,
Vaughn
HP Total Care
Original canned response which caused me more confusion than it helped, I also found them posted all over the web, misinformation campaign maybe, vista sux, xp is the winner by default:
DO NOT FOLLOW THESE INSTRUCTIONS, THEY DO NOT WORK, JUST TRYING TO SHOW EVERYONE ELSE WHAT NOT TO DO. YOU WILL JUST BE WASTING YOUR TIME.
Dear Bob,
I am Sylvia from HP Chat Support Team following up on our recent
interaction.
I would like to ensure that the steps provided in the chat session are
clear and concise. For your convenience the steps are listed below. I
am also providing alternative steps to resolve your issue.
From your message, I understand that you want to install the SATA
drivers for your notebook. I suggest you to please go through the
following steps to install the SATA drivers during windows installation.
You can install SATA drivers on a Retail OS by following these steps:
1) Enter F10 Setup, and go to System Configuration/Device
Configurations/SATA Native Mode to Disable.
2) Install Windows XP Service Pack 2 in whatever manner is typical for
your organization.
3) Download the Intel SATA AHCI Controller Driver, SoftPaq SP32478.exe,
from
www.hp.com.
4) Extract all the files from the SoftPaq. A USB floppy is necessary for
this step. Run sp32478; this will create a floppy disk. The files will
be located on this floppy.
5) These files should be located on the floppy disk.
a. iaahci.cat
b. iaahci.inf
c. iastor.cat
d. iastor.inf
e. iastor.sys
f. license.txt
g. readme.txt
h. txtsetup.oem
Note: You can use the steps 4 & 5 on a Desktop system having floppy
drive and then transfer those files to a CD-R.
6) Download and run the Intel Chipset Installation Utility for ICH7,
SoftPaq SP32781, from
www.hp.com.
7) In Device Manager, right-click the IDE ATA/ATAPI controllers/Intel ®
82801 GBM/GHM (ICH7-M Family) Serial ATA Storage Controller and select
'Update Driver'.
8) Follow these steps to complete the Hardware Update Wizard:
a. At the first dialog, select 'No, not this time' when prompted to
connect to Windows Update.
b. At the next dialog, select 'Install from a list or specific
location (Advanced).
c. At the next dialog, select 'Don't search. I will choose the driver
to install'.
d. When prompted to select the device driver you want to install for
this hardware, choose the first one in the list: Intel® 82801GBM/GHM
(ICH-7M Family) Serial ATA Storage Controller - 27C4.
e. When prompted to insert the manufacturer's installation disk,
browse to c:\SWSetup\SATA AHCI Drivers\, and click OK.
f. When prompted to select the device driver you want to install for
this hardware, select the Intel® 82801GBM SATA AHCI Controller
g. A warning that Windows cannot verify that the device is
compatible with your hardware will appear. When asked if you want to
continue installing the driver, select Yes.
h. The installation will complete.
9) Shut down Windows and restart the computer. Enter F10 setup when
prompted during the boot.
10) Go to System Configuration/Device Configurations/SATA Native Mode
and change it to Enable, then save settings and exit F10 Setup.
11) After Windows restarts, the additional SATA components will be
updated. A System Settings Change will appear. When asked "Do you want
to restart your computer now?" click Yes.
12) When Windows restarts, the SATA AHCI drivers will be completely
installed.
Reference Link:
HP Notebook PCs - How to add Serial ATA (SATA) driver to a Windows
Installation
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&dlc=en&product=1129211&docname=c00758841
Note: Please copy the entire link in a new window of internet exlporer
and then open it form there.
You can download the SATA drivers uing the following link:
ftp://ftp.hp.com/pub/softpaq/sp32001-32500/sp32478.exe
Note : Copy the URL starting from "ftp" till " sp32478.exe " and paste
in the address box of the browser, then press Enter Key.
If the issue still persists, please contact us by visiting the following
Web site. We will be glad to assist you further.
http://welcome.hp.com/country/us/en/contact/chat_1.html
or
http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-006&h_lang=en&h_cc=us&h_product=18703&h_clie
nt=S-A-R163-2&h_page=hpcom&lang=en&cc=us
We are available 24 hours a day, 7 days a week to serve you.
Note: Please do not reply to this email.
Regards,
Sylvia
HP Total Care