TechSpot

HP Pavilion dv6565ca HD SATA driver

By Yuigg
Aug 31, 2007
  1. Hi all I just bought a HP Pavilion dv6565ca, and I need XP on it, but alas I get the HD not found error, where can I find drivers for the HD so I can install XP.

    Thanks
     
  2. sghiznaneck

    sghiznaneck TS Maniac Posts: 403

    You can start here
    http://h10025.www1.hp.com/ewfrf/wc/setupCategory?lc=en&cc=us&dlc=en&product=3444150&lang=en#
    Check on the left margin for software downloads. I couldn't give you the exact link because of the exact model you have. If I'm not mistaken, the model series is the dv6500 set. Additionally, do you mean to say that you need to load XP on it because it already has VISTA, or did you replace the hard drive? Or, did you run into a problem and have to reinstall the operating system?
     
  3. Yuigg

    Yuigg TS Rookie Topic Starter

    I've tried Hp, they do not recommend installing xp on it, quite rudely actually. Sa far as HP concerned it is impossible to install xp on HP Pavilion dv6565ca and it's just the way they want to keep it

    Indeed it came with Vista but this OS is not very compatible with autocads that I need to have running on it. So I need to wipe out Vista and do a clean install of xp. Otherwise the machine is working very nicely
     
  4. sghiznaneck

    sghiznaneck TS Maniac Posts: 403

    You might have a bit of a problem then. If all the hardware is geared for Vista, then after a fresh install of XP, you may not be able to find the correct drivers for the rest of the hardware. You won't be able to use the driver utility cd that should have come with the notebook since they will be Vista drivers. And since it's an HP product, you might just have a really hard time (if not impossible) matching up the hardware with the XP driver since HP is the manufacturer. The graphics card (unless integrated) might not be a problem, and if it's a generic integrated sound chip (hopefully something like Sound Maxx or AC 97), you could also find those drivers. You'd have to do some searching to find the rest of the XP drivers for the other hardware installed. That's not a big deal, but if it's under warranty and something goes wrong and you're unlucky enough to have to ship it back, you may have just voided the warranty. Remember, any hardware parts (other than RAM and graphics cards) for notebooks can only be purchased from the manufacturer and their prices are INSANE.
    Purchased a DV 2125nr for my daughter to use at college and the hard drive went bad. I run a computer shop and finding parts for laptops is next to impossible in almost all cases. The only place that had the hard drive was HP. If it wasn't under warranty, it would have cost $523 US. The manufacturers have anyone who purchases a notebook/laptop over a barrell since they are the only one who you can get critical parts from.
    Good Luck.
     
  5. bobbobhp

    bobbobhp TS Rookie

    finally got someone at hp to listen

    Problem:

    Trying to get win xp onto dv6565us. No option to turn off native sata support in bios. Driver that HP first sent was not the driver needed for a fresh install aka the F6 method of adding the driver via a usb floppy. There first canned response is below at the bottom, and does not work for a fresh install. I am not really sure what it would work for.

    Solution:

    Found someone at HP who actually did their homework and supplied the following instructions with a link for a driver from intel which allows the HD to be seen. Just go thru the regular pain in the ***** process of F6'ing and adding the driver via the floppy. It appears to be the only way, but it does work, just formatting the drive now. We will see how much of a pain it is to get the rest up and running.


    Dear Bob,

    This is Vaughn from HP Total Care.Thank you for contacting HP Total
    Care, delivering total care for your HP Pavilion Notebooks.

    Note: Please do not reply to this email.

    This email is a follow-up to your recent HP Pavilion Notebooks Chat
    experience.

    I would like to provide a resolution to the issue which we were
    troubleshooting in the chat session.

    We have found the driver for the SATA controller on Intel Website.
    Customer has used it and installed retail Microsoft Windows XP with SP2
    successfully on his dv6500 notebook.

    The same can be achieved in all the dv2500, dv6500 and dv9500 notebooks.


    File name : f6flpy32.zip

    Ver:7.5.0.1017

    Date:6/4/2007

    ====> 32-bit Floppy Configuration Utility for Intel® Matrix Storage
    Manager


    http://downloadcenter.intel.com/Det...&OSFullName=Windows* XP Professional&lang=eng

    Note :Copy the complete URL starting from "http" till "eng" and
    paste it onto the address box of a new internet explorer browser, and
    then press Enter.

    1. The file contains the Intel Matrix Storage Manager Floppy
    Configuration Utility.

    2. This utility will create a floppy disk containing the RAID driver
    files for installation on a 32-bit operating system.

    3. This floppy can be used to pre-install the Intel Matrix Storage
    Manager driver during the F6 portion of Windows setup.

    4. You needs Microsoft Windows XP with SP2 Operating System disc and the
    USB Floppy drive.

    5. After downloading the zip file in another notebook, you needs to
    extract and execute the file. It will help in creating the floppy disk
    that has the SATA drivers.

    6. Boot with the Microsoft Windows XP disc and make sure the USB floppy
    drive with floppy disc is connected to the notebook.

    7. At the F6 prompt, select F6 to install additional drivers which are
    not in-built in the retail Microsoft Windows XP Operating System disc.

    8. When the prompt comes up to install additional drivers, insert the
    floppy and select the correct SATA Driver. It is Intel 82801HEM/HBM SATA
    AHCI Controller.

    9. Once that is done, the rest of the installation runs as normal. There
    are only 2 drivers in the floppy disc that would work.

    10. After the Operating System is installed in this manner you can
    install the chipset drivers for the notebook from:



    http://downloadcenter.intel.com/con...0&DwnldId=13499&strOSs=44&OSFullName=Windows*
    XP Professional&lang=eng

    Note : Copy the complete URL starting from "http" till "eng" and
    paste it onto the address box of a new internet explorer browser, and
    then press Enter.

    11. However for the other device drivers once Microsoft Windows XP is
    installed you may not have them from HP as these series are not
    released with a Microsoft Windows XP Operating System. The drivers like
    audio, ethernet and media card reader drivers etc.

    12. Please be sure with EU that he might not have the other drivers from
    HP after installing the retail Microsoft Windows XP.

    Note: Do not click on the link. Copy and the paste the link into
    the address bar of the web browser.

    If the above solution does not resolve the issue, please login to chat
    support with the results of the above troubleshooting steps. Also,
    please use the same email ID.

    To attempt another chat interaction, please visit this page:

    http://www.hp.com/support/ipg/chat


    Regards,

    Vaughn
    HP Total Care




    Original canned response which caused me more confusion than it helped, I also found them posted all over the web, misinformation campaign maybe, vista sux, xp is the winner by default:


    DO NOT FOLLOW THESE INSTRUCTIONS, THEY DO NOT WORK, JUST TRYING TO SHOW EVERYONE ELSE WHAT NOT TO DO. YOU WILL JUST BE WASTING YOUR TIME.


    Dear Bob,

    I am Sylvia from HP Chat Support Team following up on our recent
    interaction.

    I would like to ensure that the steps provided in the chat session are
    clear and concise. For your convenience the steps are listed below. I
    am also providing alternative steps to resolve your issue.

    From your message, I understand that you want to install the SATA
    drivers for your notebook. I suggest you to please go through the
    following steps to install the SATA drivers during windows installation.


    You can install SATA drivers on a Retail OS by following these steps:

    1) Enter F10 Setup, and go to System Configuration/Device
    Configurations/SATA Native Mode to Disable.
    2) Install Windows XP Service Pack 2 in whatever manner is typical for
    your organization.
    3) Download the Intel SATA AHCI Controller Driver, SoftPaq SP32478.exe,
    from www.hp.com.
    4) Extract all the files from the SoftPaq. A USB floppy is necessary for
    this step. Run sp32478; this will create a floppy disk. The files will
    be located on this floppy.
    5) These files should be located on the floppy disk.
    a. iaahci.cat
    b. iaahci.inf
    c. iastor.cat
    d. iastor.inf
    e. iastor.sys
    f. license.txt
    g. readme.txt
    h. txtsetup.oem
    Note: You can use the steps 4 & 5 on a Desktop system having floppy
    drive and then transfer those files to a CD-R.

    6) Download and run the Intel Chipset Installation Utility for ICH7,
    SoftPaq SP32781, from www.hp.com.
    7) In Device Manager, right-click the IDE ATA/ATAPI controllers/Intel ®
    82801 GBM/GHM (ICH7-M Family) Serial ATA Storage Controller and select
    'Update Driver'.
    8) Follow these steps to complete the Hardware Update Wizard:
    a. At the first dialog, select 'No, not this time' when prompted to
    connect to Windows Update.
    b. At the next dialog, select 'Install from a list or specific
    location (Advanced).
    c. At the next dialog, select 'Don't search. I will choose the driver
    to install'.
    d. When prompted to select the device driver you want to install for
    this hardware, choose the first one in the list: Intel® 82801GBM/GHM
    (ICH-7M Family) Serial ATA Storage Controller - 27C4.

    e. When prompted to insert the manufacturer's installation disk,
    browse to c:\SWSetup\SATA AHCI Drivers\, and click OK.
    f. When prompted to select the device driver you want to install for
    this hardware, select the Intel® 82801GBM SATA AHCI Controller

    g. A warning that Windows cannot verify that the device is
    compatible with your hardware will appear. When asked if you want to
    continue installing the driver, select Yes.

    h. The installation will complete.
    9) Shut down Windows and restart the computer. Enter F10 setup when
    prompted during the boot.
    10) Go to System Configuration/Device Configurations/SATA Native Mode
    and change it to Enable, then save settings and exit F10 Setup.
    11) After Windows restarts, the additional SATA components will be
    updated. A System Settings Change will appear. When asked "Do you want
    to restart your computer now?" click Yes.

    12) When Windows restarts, the SATA AHCI drivers will be completely
    installed.


    Reference Link:
    HP Notebook PCs - How to add Serial ATA (SATA) driver to a Windows
    Installation
    http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&dlc=en&product=1129211&docname=c00758841

    Note: Please copy the entire link in a new window of internet exlporer
    and then open it form there.

    You can download the SATA drivers uing the following link:

    ftp://ftp.hp.com/pub/softpaq/sp32001-32500/sp32478.exe

    Note : Copy the URL starting from "ftp" till " sp32478.exe " and paste
    in the address box of the browser, then press Enter Key.

    If the issue still persists, please contact us by visiting the following
    Web site. We will be glad to assist you further.

    http://welcome.hp.com/country/us/en/contact/chat_1.html

    or

    http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-006&h_lang=en&h_cc=us&h_product=18703&h_clie
    nt=S-A-R163-2&h_page=hpcom&lang=en&cc=us

    We are available 24 hours a day, 7 days a week to serve you.

    Note: Please do not reply to this email.

    Regards,

    Sylvia
    HP Total Care
     
  6. MACAW

    MACAW TS Rookie

    HP - DV6226US Laptop

    Hi Sylvia,

    You really know your stuff !!!

    I have a DV6226US that I bought in March 2007. It has never been activated and is still in the box. It came with Windows Vista Premium but I want to install a Windows XP PRO Retail O/S that I bought last year. After reading several posts, I realized this would be too big a job for me to tackle without expert advice.

    My Question: How I do I go about installing Windows XP ??? I need a step by step instruction on how to go about this installation, just like the directions that are given above for the 6565 model. Will these same instructions work, or are they different for my model ???

    I have been to this HP link for the drivers, but seems like there are things I need to do first before I download these drivers. (Disable the SATA Native Drive ... etc).

    G:\Change VISTA to XP - drivers\Software & Driver downloads*HP Pavilion dv6226us Notebook PC.mht

    Can you help me with this installation ????

    Thank You for taking the time to answer.

    Don
     
  7. colcwboy

    colcwboy TS Rookie

    HP Pavillion DV6985SE

    after downloading the correct SATA drivers and creating the floppy I F6 during installation and load driver 82801 HEM/HBM SATA AHCI and loads fine it starts to install windows and asks what partition and I select the xp partition I created during install it asks for the matrix manager floppy disk again and when I hit enter it does nothing and I have to F3 and abort install could you help with this problem.
     
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