The issue is that as soon as you boot up, the HP product assistant installer pops up, after hitting cancel multiple times, it will stop but then the windows office installer will start popping up. You can then hit cancel several times again and it will stop until you try to launch a new application and then you have to go through the hitting the cancel button multiple times. I have followed all the instructions run all the scans, in particular the Panda Antirootkit came back clean. Initially, several days ago when this first started, ran McAfee scan and it had identified genericdownloader.af as being on the pc but it said that it was cleaned and has not shown up in any of these latest scans. Thank you for you help in resolving this issue.