HTC One Hotspot will not allow internet access

I got the HTC One M8 back in May. I currently have the 7GB with Mobile Hotspot plan (I began with 4GB, but that wasn't enough) through Verizon.

I have never been able to access the internet though the hotspot with my computer (Gateway running Windows 8.1). I have found that other Macs, Windows, and other mobile devices can access the internet through the hotspot.

I can connect to the device, but I can't access the internet. I just get the "limited" note by the connection. In the wireless adapter settings, I have no connectivity and I have found nothing odd anywhere on the computer.

I took the phone into Verizon and they had no idea what was happening and told me to check my ip configuration.

I have done research and found others have had the same problem, but no solution has been found. I have tried many other computers and mobile devices, and mine is the only one that has this problem.
 
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