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HTC will replace shattered smartphone screen free of charge

By Shawn Knight
Feb 18, 2014
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  1. Few things can ruin your day quite like shattering the screen on your smartphone. HTC is all too aware of this which is why they are now offering customers one free screen replacement during the first six months of ownership....

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  2. MilwaukeeMike

    MilwaukeeMike TS Evangelist Posts: 2,754   +1,107

    This is actually quite the hurdle. The HTC One has gotten better reviews than the S4 from just about every major site, but if you walk into a carrier's store and ask for an Android phone they'll show you Samsung, and just about only Samsung. I've had 3 family members recently get smartphones and I told them the differences between the One and the S4 and that if they decide the S4 is what they want, then they should buy an LG G2, because it's an incremental improvement over the S4. What did they do? 2 of them got talked into S4s by the Verizon guy and the other into a Note 3. /facepalm!

    I'm hoping HTC can figure something out. Their phones are great, it's a bummer that's only known by people who read tech websites. Maybe this new service will help them get some exposure.
     
    Teko03 likes this.
  3. Per Hansson

    Per Hansson TS Server Guru Posts: 1,929   +186

    Seems like a deal for only the US market?
     
  4. Jad Chaar

    Jad Chaar TS Evangelist Posts: 6,477   +965

    Wow nice job HTC.
     
  5. tonylukac

    tonylukac TS Evangelist Posts: 1,310   +57

    Seems kind of short term and I don't think I'd want to use a fiddled with phone; replacements (other models) are so inexpensive. I only saw one person shatter their phone. Why not make it out of (flexible) plastic instead of this? If apple did this for a longer time, I'd take notice.
     
  6. Nima304

    Nima304 TS Guru Posts: 365   +81

    This will definitely get me into looking at HTC phones when I want to upgrade.
     
  7. Teko03

    Teko03 TS Maniac Posts: 318   +117


    This is all very true. Samsung's Galaxy line has reached the status that the iPhone once held (you could argue that I still holds this status). I admittedly went to the store last summer with intentions of buying an S4 after all the commercials and such, but unlike the average user I knew about both devices and tested them both and I was more impressed with the One so I bought it instead. A few days later I show my friend the One and she's hooked and says "I've gotta go get this phone", a few hours later she comes back with an S4. Phone retailers are pretty much forcing the S4 down everyone's throat
     

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