Html/framer virus

[Localea]

since this afternoon my residents shield on my avg..is showing that i have a virus it says ...HTML/FRAMER VIRUS...when i click on to move to vault it says unaccessible...as when i also try to click on it as to remove with unhealdinfection it says item unaccessible..and on 2 of the 3 ..and the third one of the virus cause it shows in 3s that its in the vault....i dont know and undertand if im a truely removing it ..because the protection keeps comin up nonstop the same way..can u please help me figure what to do

sincerely localea

 

[Bobbye]

If you would like us to check the system for malware, please follow the steps in the Preliminary Virus and Malware Removal thread HERE.

When you have finished, leave the logs for review in your next reply .

Please do not use any other cleaning programs or scans while I'm helping you, unless I direct you to. Do not use a Registry cleaner or make any changes in the Registry.