TechSpot

I am a noob, please help, error 0x0000007E (0x..

By shady145
Mar 11, 2010
  1. Hey, this is my first time on these forums, so hey everyone.
    now to the point.
    story goes like this, i started up my laptop... it runs through the normal process, until i decide i should do some study half way through the start up, so I hold the 'power' button down until it turns off. later i turn it back on, got to the log in part, logged in,, few seconds later it says error BSOD
    *** STOP: 0x0000007E (0xC0000005, 0xA9037976, 0x8BB63A20, 0x8BB8371c)

    *** SRTSPL. SYS-Address A9037976 base at A9006000, datestamp 48ed1e13

    and it had other writings that had instructions i tried, but no results.
    I am currently running it in safe mode with networking so i could access the net.
    I have windows vista premium
    acer laptop
    intel core 2 duo processor T6400 (2 GHz, 800MHz FSB, 2mb L2 cache)
    nvidia geforce G105M turbocache
    4GB DDR3
    320GB HDD
    802.11a/b/g/draft-N WLAN

    can anyone please help me. Thanks
     
  2. Archean

    Archean TechSpot Paladin Posts: 5,682   +86

    SRTSPL.SYS is related to symantec (i.e. Norton) security suite.

    Please follow these steps:

    1. Turn on your notebook
    2. Once Power on Self Test (POST) is complete (you may see acer logo etc. ) and screen goes blank for a moment start pressing F8.
    3. A menu with various boot options will be displayed,
    4. Select 'Last Good Known Configuration' and hit enter

    If the above doesn't work can you please try to boot into safe mode?

    You can do this by following these steps:

    1. Turn on your notebook
    2. Once Power on Self Test (POST) is complete (you may see acer logo etc. ) and screen goes blank for a moment start pressing F8.
    3. A menu will appear giving you various boot options,
    4. Choose Boot in Safe mode and press Enter

    Log in the safe mode,

    1. Click on Start, then go to Programs and then to Accessories
    2. Then Go to System Tools and select System Restore
    3. Follow the wizard and try to restore your windows to some previous (but recent) restore point.

    Let me know if the above suggestions help or otherwise. Regards
     
Topic Status:
Not open for further replies.

Similar Topics

Add New Comment

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...