I cannot get past the welcom screen

By boroboy
Jan 4, 2008
  1. Having trouble deleting a virus I was told to do this; update Norton anti-viris, turn off systems restore, restart in safe-mode, run anti-virus and delete any visuis i find with the same name.All is OK untill I get to the Welcom screen, I click Addministrator. it says Loading your personal settings, The screen flicks then it says Logging off. I have tryed clicking on another account and the same thing happens. I can still turn off then restart in normal mode and it does the same things. I cannot get past the welcom screen,and I cannot find my recovery disks that came with this machine. Can anyone please help.
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    They may be required for this
    Either can you search for the Windows (or recovery) CD / DVD harder.
    Or is it possible that you have a Startup prompt for system restore ?
    Some computers do not come with any Windows CD, but actually have a recovery partition on the harddrive.
  3. raybay

    raybay TS Evangelist Posts: 7,241   +9

    Tell us the brand and model of your computer, or the motherboard.
  4. boroboy

    boroboy TS Rookie Topic Starter Posts: 36

  5. raybay

    raybay TS Evangelist Posts: 7,241   +9

    This will be important to you.
    Dell will send you one new set of recovery discs, if you call them with your Service Tag and mailing address. Just give them a call. The cost is under $30 including shipping.
    If you don't need them now, you will need them sometime.
  6. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    This is from the Owner's Manual of Dell Dimension 3100:

    Using Dell™ PC Restore by Symantec

    Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore restores your hard drive to the operating state it was in when you purchased the computer.
    Any programs or files added since you received your computer—including data files—are permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using PC

    NOTICE: Using PC Restore permanently deletes all data on
    the hard drive and removes any applications
    or drivers installed after you received your computer.
    If possible, back up the data before using PC Restore.

    To use PC Restore:
    1 Turn on the computer and watch the keyboard status lights.
    2 Immediately upon seeing the lights flash, press <Ctrl><F11>.
    If you do not press <Ctrl><F11> in time, let the computer finish restarting, and then
    restart the computer again.
    NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step.
    3 On the next screen that appears, click Restore.
    4 On the next screen, click Confirm.
    The restore process takes approximately 6–10 minutes to complete.
  7. boroboy

    boroboy TS Rookie Topic Starter Posts: 36

    Thanks again chaps, I will try your sugestions.
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