Inactive I cant remove malware infection

[ashlieb123]

I have tried everything, malwarebytes, superantispyware, avira free antivirus scan and spybot search&destroy yet my computer is still slow and my browser gets redirected all the time, do i have to reformat? Sorry im not the best with computers, but i have no where else to go.

thankyou.

 

[Bobbye]

Welcome to TechSpot! I'll be glad to help with the malware. Hopefully we can find and remove it. But please keep in mind that there are some file infectors that require a reformat/reinstall.

My Guidelines: please read and follow:

• Be patient. Malware cleaning takes time and I am also working with other members while I am helping you.
• Read my instructions carefully. If you don't understand or have a problem, ask me.
• If you have questions, or if a program doesn't work, stop and tell me about it. Don't try to get around it yourself.
• Follow the order of the tasks I give you. Order is crucial in cleaning process.
• File sharing programs should be uninstalled or disabled during the cleaning process..
• Observe these:
  [o] Don't use any other cleaning programs or scans while I'm helping you.
  [o] Don't use a Registry cleaner or make any changes in the Registry.
  [o] Don't download and install new programs- except those I give you.
• Please let me know if there is any change in the system.

If I have not replied for 2 days, you can send me a PM reminder. Include the URL of your thread. Please do not send me a PM to tell me your logs are up.
If I don't get a reply from you in 5 days, the thread will be closed. If your problem persist, you can send a PM to reopen it.
=====================================
Please follow the steps in the Preliminary Virus and Malware Removal thread HERE.

NOTE: If you already have any of the scanning programs on the computer, please remove them and download the versions in these links.

When you have finished, leave the logs for review in your next reply .
NOTE: Logs must be pasted in the replies. Attached logs will not be reviewed.

Once I have the logs and see what is on the system, I will know the next step.