I don't think i got them all
- Thread starter jcschott
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MMDominator88
Posts: 118 +0
1. it would be advisable to update your java version becuz malware, spyware, etc. can invade the older versions
2. If you don't use the Google Toolbar, remove it
2. If you don't use the Google Toolbar, remove it
momok
Posts: 2,127 +6
Hi jcshott and welcome to techspot. =)
Important: Please read this thread HERE before you decide whether to clean or reformat your system.
Should you decide to clean your computer, please read and do the following.
You are running an outdated version of HijackThis.
You can obtain the latest version from the link in my signature.
Also, you have not put hijackthis in its own folder and renamed the executable. Please do so before the following instructions.
Download LSPFix from HERE.
1. Disconnect from the Internet, go to the LSPfix file and extract/unzip LSP-Fix into its own folder [C:\lspfix].
2. Open the lspfix folder and double-click on LSPFix.exe to start the program.
3. Check the "I know what I am doing" checkbox.
4. Select (highlight) all instances of 'mdnsnsp.dll' in the left column under "Keep".
5. Click the arrow >> so it goes over to the right column under "Remove".
6. Click "Finish" and LSPfix will remove references to the file and restore the chain numbers.
7. Restart your computer
You may wish to copy and paste these instructions on notepad for easier reference later.
Boot into safe mode under your normal user name. See how HERE
Next turn on "Show all files and folders, including hidden and system". See how HERE
Go to start > run and type services.msc. Press the enter key.
Search for the following services. Double click to select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.
Viewpoint Manager Service
Go to start > Control Panel > Add and Remove Programs.
Remove anything related to the following:
Viewpoint
Open your task manager by pressing holding ctrl, alt and pressing del. Alternatively, use ctrl + shift + esc. Go to the processes tab, and end the following processes, if found:
ViewpointService.exe
ViewMgr.exe
After that, run HijackThis and fix the following entries, if found (do this by placing a tick in the check boxes beside these entries and clicking "Fix checked"):
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O16 - DPF: {82774781-8F4E-11D1-AB1C-0000F8773BF0} (DLC Class) - https://transfers.ds.microsoft.com/FTM/TransferSource/grTransferCtrl.cab
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
Close HJT.
Navigate in Windows Explorer and delete the following files and folders in bold.
C:\Program Files\Viewpoint\
Reboot into normal mode and rehide your protected OS files.
Please go ahead to Viruses/Spyware/Malware, preliminary removal instructions and follow the steps given. Do follow all the instructions exactly. They will provide further logs for analysis of your system so I will know how to instruct you to proceed.
Thereafter, please post fresh HijackThis, AVG Antispyware and Combofix logs as attachments into this thread. Do not copy and paste your logs if not it will be ignored and/or removed.
Also, please let me know the results of the AVG Antirootkit scan
Regards,
Your friendly momok =)
This thread is for the use of jcshott only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
Important: Please read this thread HERE before you decide whether to clean or reformat your system.
Should you decide to clean your computer, please read and do the following.
You are running an outdated version of HijackThis.
You can obtain the latest version from the link in my signature.
Also, you have not put hijackthis in its own folder and renamed the executable. Please do so before the following instructions.
Download LSPFix from HERE.
1. Disconnect from the Internet, go to the LSPfix file and extract/unzip LSP-Fix into its own folder [C:\lspfix].
2. Open the lspfix folder and double-click on LSPFix.exe to start the program.
3. Check the "I know what I am doing" checkbox.
4. Select (highlight) all instances of 'mdnsnsp.dll' in the left column under "Keep".
5. Click the arrow >> so it goes over to the right column under "Remove".
6. Click "Finish" and LSPfix will remove references to the file and restore the chain numbers.
7. Restart your computer
You may wish to copy and paste these instructions on notepad for easier reference later.
Boot into safe mode under your normal user name. See how HERE
Next turn on "Show all files and folders, including hidden and system". See how HERE
Go to start > run and type services.msc. Press the enter key.
Search for the following services. Double click to select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.
Viewpoint Manager Service
Go to start > Control Panel > Add and Remove Programs.
Remove anything related to the following:
Viewpoint
Open your task manager by pressing holding ctrl, alt and pressing del. Alternatively, use ctrl + shift + esc. Go to the processes tab, and end the following processes, if found:
ViewpointService.exe
ViewMgr.exe
After that, run HijackThis and fix the following entries, if found (do this by placing a tick in the check boxes beside these entries and clicking "Fix checked"):
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O16 - DPF: {82774781-8F4E-11D1-AB1C-0000F8773BF0} (DLC Class) - https://transfers.ds.microsoft.com/FTM/TransferSource/grTransferCtrl.cab
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
Close HJT.
Navigate in Windows Explorer and delete the following files and folders in bold.
C:\Program Files\Viewpoint\
Reboot into normal mode and rehide your protected OS files.
Please go ahead to Viruses/Spyware/Malware, preliminary removal instructions and follow the steps given. Do follow all the instructions exactly. They will provide further logs for analysis of your system so I will know how to instruct you to proceed.
Thereafter, please post fresh HijackThis, AVG Antispyware and Combofix logs as attachments into this thread. Do not copy and paste your logs if not it will be ignored and/or removed.
Also, please let me know the results of the AVG Antirootkit scan
Regards,
Your friendly momok =)
This thread is for the use of jcshott only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
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