TechSpot

i got win32 virus....help

By vnixs
Oct 17, 2005
  1. pls help me how to get rid of this virus....
     
  2. Tedster

    Tedster Techspot old timer..... Posts: 10,074   +13

    from Symantec (Norton website):



    The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.


    Disable System Restore (Windows Me/XP).
    Remove all the entries that the risk added to the hosts file.
    Update the virus definitions.
    Run a full system scan and delete all the files detected.
    Delete any values added to the registry.

    For specific details on each of these steps, read the following instructions.

    1. To disable System Restore (Windows Me/XP)
    If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

    Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

    Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

    For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:
    How to disable or enable Windows Me System Restore
    How to turn off or turn on Windows XP System Restore

    Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.

    For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article: Antivirus Tools Cannot Clean Infected Files in the _Restore Folder (Article ID: Q263455).


    2. To remove all the entries that the risk added to the hosts file

    Navigate to the following location:


    Windows 95/98/Me:
    %Windir%
    Windows NT/2000/XP:
    %Windir%\System32\drivers\etc

    Notes:
    The location of the hosts file may vary and some computers may not have this file. There may also be multiple copies of this file in different locations. If the file is not located in these folders, search your disk drives for the hosts file, and then complete the following steps for each instance found.
    %Windir% is a variable that refers to the Windows installation folder. By default, this is C:\Windows (Windows 95/98/Me/XP) or C:\Winnt (Windows NT/2000).


    Double-click the hosts file.
    If necessary, deselect the "Always use this program to open this program" check box.
    Scroll through the list of programs and double-click Notepad.
    When the file opens, delete all the entries added by the risk. (See the Technical Details section for a complete list of entries.)
    Close Notepad and save your changes when prompted.


    3. To update the virus definitions
    Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
    Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to Virus Definitions (LiveUpdate).
    Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to Virus Definitions (Intelligent Updater).

    The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions. For detailed instructions read the document: How to update virus definition files using the Intelligent Updater.


    4. To scan for and delete the infected files
    Start your Symantec antivirus program and make sure that it is configured to scan all the files.
    For Norton AntiVirus consumer products: Read the document: How to configure Norton AntiVirus to scan all files.
    For Symantec AntiVirus Enterprise products: Read the document: How to verify that a Symantec Corporate antivirus product is set to scan all files.
    Run a full system scan.
    If any files are detected, click Delete.

    Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.

    After the files are deleted, restart the computer in Normal mode and proceed with the next section.

    Warning messages may be displayed when the computer is restarted, since the threat may not be fully removed at this point. You can ignore these messages and click OK. These messages will not appear when the computer is restarted after the removal instructions have been fully completed. The messages displayed may be similar to the following:

    Title: [FILE PATH]
    Message body: Windows cannot find [FILE NAME]. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.


    5. To delete the value from the registry
    Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified subkeys only. For instructions refer to the document: How to make a backup of the Windows registry.

    Click Start > Run.
    Type regedit
    Click OK.

    Note: If the registry editor fails to open the threat may have modified the registry to prevent access to the registry editor. Security Response has developed a tool to resolve this problem. Download and run this tool, and then continue with the removal.


    Navigate to and delete the subkey:

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\RpcRemotes


    Navigate to the subkey:

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Setup


    In the right pane, delete the value:

    "Ph4nt0m" = "Ph4nt0m"


    Navigate to the subkey:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv


    In the right pane, reset the value to the original value if applicable:

    "Start"


    Navigate to the subkey:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess


    In the right pane, reset the value to the original value if applicable:

    "Start"


    Exit the Registry Editor.
     
  3. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 8,165

    Next time, just post the link please!
     
Topic Status:
Not open for further replies.


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.