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I keep getting random blue screens of death on xp - can anyone please help?

By tranmerefan
Mar 28, 2006
Topic Status:
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  1. I had trouble a few weeks ago where a small piece of metal got lodged in between the processor and the motherboard and so my computer wouldn't boot up. I removed it, and it booted up fine. However, since then I keep getting blue sceens of death with different error messages (DRIVER_IRQL_NOT_LESS_NOT_EQUAL, IRQL_NOT_LESS_NOT_EQUAL, BAD_POOL_CALLER, PAGED_FAULT_IN_NON_PAGED_AREA are the ones I remember, sometimes there is no error message).

    I'm getting them very randomly, sometimes my computer can go days without crashing whilst others, like today, it's crashed a number of times.

    I've uploaded the most recent minidumps that windows have created - the attachment was too large to upload them all, I hope they can be any use.

    Thanks.
  2. tranmerefan

    tranmerefan TS Rookie Topic Starter

    Also, programs such as Windows Media Player and Firefox crash on a regular basis and I have to restart the application.
  3. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Hello and welcome to Techspot.

    Your minidumps crash with the following bugchecks.

    2 have a bugcheck of 8E, 1 has a bugcheck of D1.

    0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED

    A kernel mode program generated an exception which the error handler didn’t catch. These are nearly always hardware compatibility issues (which sometimes means a driver issue or a need for a BIOS upgrade).

    0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL

    The system attempted to access pageable memory using a kernel process IRQL that was too high. The most typical cause is a bad device driver (one that uses improper addresses). It can also be caused by caused by faulty or mismatched RAM, or a damaged pagefile.

    Go HERE and follow the instructions.

    Regards Howard :wave: :wave:
  4. tranmerefan

    tranmerefan TS Rookie Topic Starter

    Thank you, I'll run memtest whilst I'm at university and I'll follow the rest tonight.
  5. tranmerefan

    tranmerefan TS Rookie Topic Starter

    Hi, I ran Memtest this afternoon and it found 17 Stride38 errors.

    Does this mean that it's most likely to be caused by faulty RAM? I haven't had time to follow the rest of the instructions yet, I'll be doing that hopefully tonight.
  6. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Temporarily disable legacy usb support in your bios and retest your ram sticks one at a time.

    If you still get errors, the ram is bad.

    Regards Howard :)
  7. tranmerefan

    tranmerefan TS Rookie Topic Starter

    Sorry about this, but I'm not sure how to get into the bios. Isn't something like pushing F8 as it boots up or something?
  8. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Normally you get into bios by pressing either the delete or the F2 keys during bootup.

    Regards Howard :)
  9. Tedster

    Tedster Techspot old timer..... Posts: 10,074   +13

    sometimes it's the DEL key or F2
  10. tranmerefan

    tranmerefan TS Rookie Topic Starter

    Thanks, I'll try that.
  11. tranmerefan

    tranmerefan TS Rookie Topic Starter

    I disabled and ran memtest again overnight.

    There were still Stride38 errors. It looks like it didn't fail everytime but I'm guessing that the RAM is still bad because there were 28 failures overall.
     
  12. kirock

    kirock TS Rookie Posts: 1,598

    Howard what do you think, I'm not knowledgable about mem errors, is this what's causing the crashes, could this happen when the metal thing happened?

    What I'm suggesting is did he damage his PSU, which is very likely or worse the CPU. tranmerefan do think the metal was actually touching any electrical part of the CPU? That would be hard to do (bad luck) because they sit down into the socket practically flush and the socket itself is about 1/4" deep off the mobo surface. Hmm.
    Can you give us your system specs please.

    Howard do you ever sleep mate? :)
  13. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    According to the minidumps and memtest ram is the culprit.

    However, it is possible for a bad psu/cpu to cause the same kind of errors in a minidump.

    Once the ram has been replaced, we will have to see if that is the end of the problem. If it isn`t then we will have to look at other possible causes.

    Of course there are different typs of ram that can be faulty. The most serious of which is the L2 cache ram of the cpu.

    It is possible that this is the cause of the problem, but I hope not.

    Regards Howard :)
  14. niceboy

    niceboy TS Rookie Posts: 57

    As i know, it must be RAM problem.
  15. tranmerefan

    tranmerefan TS Rookie Topic Starter

    Thanks for all your help guys, I'll get my RAM replaced (I still have the guarentee from the place I bought the RAM from - have to wait until Monday though) and see what happens.

    My System specs by the way;

    Intel pentium 4 processor - 2.4GHZ
    512Mb Ram - 1 stick
    128Mb Sapphire Radeon 9600 series

    Not sure where to find the exact power supply specs, but the invoice says that its P4 compatible - 300W.
  16. tranmerefan

    tranmerefan TS Rookie Topic Starter

    I haven't managed to change my RAM yet (Got too much coursework due in soon that needs to be done) and the blue screens are still happening.


    If possible can someone please check the latest minidumps, to see if it's still likely to be the RAM? Thanks.
  17. tranmerefan

    tranmerefan TS Rookie Topic Starter

    Also, my computer has now just restarted on it's own, followed by an immediate blue screen when I attempted to virus scan my system. Any reason why it would restart when Automatic restarts are turned off?
  18. Tedster

    Tedster Techspot old timer..... Posts: 10,074   +13

    f8 boots safe mode.

    f2 or del boots into BIOS
  19. kirock

    kirock TS Rookie Posts: 1,598

    PSU failing is one sure cause. If the 5Volt power good signal falls away the mobo resets the CPU. The effect is as if you just pushed the reset button on the front of the PC. Like I said that metal falling into the mobo was probably not good for the PSU. BTW your 300W PSU is probably some generic crappy and is really only putting out 70% of that. Go here to see what your system really needs for power. Take what ever that number is and add 30% for headroom.
    http://www.extreme.outervision.com/index.jsp

    How's the RAM tests coming? It might be a RAM prob, but since your last post about the auto restart I'm really thinking it's the PSU.

    Cheers. Keep us posted.
  20. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    1 minidump crashes with memory corruption and a bugcheck of 7E.

    1 minidump crashes at avgtdi.sys. AVG antivirus. It has a bugcheck of D1.

    1 minidump crashes at afd.sys. Windows Ancillary Function Driver for WinSock. It has a bugcheck of D1.

    Update/reinstall AVG.

    Check your system for viruses etc.

    Untill you get some new ram, it`s going to be difficult to make any further diagnosis.

    Regards Howard :)
  21. tranmerefan

    tranmerefan TS Rookie Topic Starter

    Ok - I'll do that. I'll be replacing the RAM as soon as possible.

    One more thing, I ran Memtest again for around 4 hours and this time it didn't come up with any errors. I'll still be replacing it anyway just incase..


    Just ran a virus scan - nothing was found.
  22. theparn

    theparn TS Rookie

    1 Stride38 error

    I have just bought some new memory, inserted it and ran the test. I get one error in the Stride38 test. Address expected is different to the one returned.

    I know which chip it is, should I sent it back, or is this 1 error acceptable for the system?

    Thanks for your response
  23. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    I`d recommend you to send it back. You shouldn`t be getting any errors on brand new ram.

    Regards Howard :)
  24. tranmerefan

    tranmerefan TS Rookie Topic Starter

    I know it's been a long time, but I've finally had the time to go over and get new RAM.

    Upgraded to a gig, wih 2 new 512 memory sticks. In the end, the comp stopped booting up with my old RAM, but with a friends RAM it booted up fine.

    I'll keep my fingers crossed.
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