Hello, Last night when I started/reboot my computer I got an icon in the system tray that is red with an explanation mark indicating my computer may be infected. After running my basic Norton Antivirus and the icon still there I did some internet searches and found this site and a few posts that mentioned the same problem. One post said to follow the steps here first [NOTE I TRIED TO PUT THE LINK TO THE STICKY WITH THE STEPS BUT IT SAID I CAN'T POST A URL UNTIL I HAVE 3 POSTS] , so I attempted to do this by starting with a scan of my computer using Trend Micro Housecall. The scan finally stopped around midnight so I thought I'd pick up with trying to fix the issues this evening after work. When I started my computer I noticed while it was starting that Nortin Antivirus popped up two boxes in the bottom right of the screan. Each box mentioned blocking a trojan but they didn't say up longer enough for me to grab something to write with. Thus, I grabbed a pen, came back, and restarted the computer with the intent of writing exactly what it said. BUT, now when the computer starts, it just goes to my desktop with NO icons, task bar, etc. All I see is my background picture and the mouse cursor. I've waited over thirty minutes a few different time but the icons never appear (and actually the screen saver that is set for 30 minutes actually comes on). Point being, I wanted to follow the steps in the thread with the intent of posting a log as others have done but I can't access anything now. I'm am sorry about this, and unfortunately, I a beginner when it comes to this level of computer knowlege. Fortunately I have a desktop and can access the forum via it. Does anyone know how I can get the computer back to a state where I can troubleshoot it as listed in the thread sited above and/or post logs for review? I'm running windows XP and it is a Gateway Notebook. Unfortuantely I can't access it to tell you what service pack (the desktop I'm typing on now is Service Pack 2 but I guess that is pointless knowlege for the notebook with the problem). Thank you.