TechSpot

IE popups; multiple iexplore.exe

Solved
By freesurf
Jul 25, 2010
  1. hi guys,

    i'm new to the forum, but recently caught a virus or some malware. initially i noticed pop ups in internet explorer, even though i was using opera at the time.

    when i looked at the task manager, i had multiple iexplore.exe processes, but no ie windows open.

    since the initial problem, things have escalated. if I leave my computer on for a period, i get loads of iexplore processes, which often max out my processor.

    i've tried running my norton av, but it won't open now. i've run an eset nod 32 scan remotely, which removed some items. panda activescan id'd a few problems but won't remove unless you buy it. kaspersky online scan is not available.

    i've run hijack this, malware bites, adaware and spybot checks (see log files below), but I am unable to download the latest definitions on any of these programs.

    Any help you can provide will be greatly appreciated.

    thanks
    D

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 5:10:21 PM, on 7/25/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
    C:\WINDOWS\System32\aniServ.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
    C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Norton Internet Security\Engine\17.7.0.12\ccSvcHst.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\O2\bin\sprtsvc.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\O2\bin\sprtcmd.exe
    C:\WINDOWS\system32\igfxtray.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Norton Internet Security\Engine\17.7.0.12\ccSvcHst.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe
    C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
    C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    C:\Program Files\PC Connectivity Solution\Transports\NclUSBSrv.exe
    C:\Program Files\PC Connectivity Solution\Transports\NclRSSrv.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
    C:\WINDOWS\system32\taskmgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Opera\opera.exe
    C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\WINDOWS\system32\NOTEPAD.EXE
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://anetlite.atrium-uw.com/dana-na/auth/url_default/welcome.cgi
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.o2.co.uk/broadbandservices
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\17.7.0.12\coIEPlg.dll
    O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\17.7.0.12\IPSBHO.DLL
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
    O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\17.7.0.12\coIEPlg.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O4 - HKLM\..\Run: [O2] "C:\Program Files\O2\bin\sprtcmd.exe" /P O2
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
    O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\RunOnce: [wextract_cleanup0] rundll32.exe C:\WINDOWS\system32\advpack.dll,DelNodeRunDLL32 "C:\WINDOWS\TEMP\IXP000.TMP\"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [NortonUtilities] C:\Program Files\Norton Utilities 14\nu.exe /H
    O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Big Boss\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
    O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O15 - Trusted Zone: http://*.broadband.o2.co.uk
    O16 - DPF: {402EE96E-2CE8-482D-ADA5-CECEEA07E16D} (TurnTool Scene) - http://www.turntool.com/ViewerInstall.exe
    O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scanner/sources/en/scan8/oscan8.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1279648056272
    O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} (OnlineScanner Control) - http://download.eset.com/special/eos/OnlineScanner.cab
    O16 - DPF: {9191F686-7F0A-441D-8A98-2FE3AC1BD913} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/activescan/cabs/as2stubie.cab
    O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/software/win/ActiveXPlugin.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} (JuniperSetupSP1 Control) - https://anetlite.atrium-uw.com/dana-cached/setup/JuniperSetupSP1.cab
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O23 - Service: Airgo Networks NIC Service (ANISERVICE) - Airgo Networks, Inc. - C:\WINDOWS\System32\aniServ.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\SHARED\HPQWMI.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
    O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
    O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
    O23 - Service: Norton Internet Security (NIS) - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\17.7.0.12\ccSvcHst.exe
    O23 - Service: ServiceLayer - Nokia - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    O23 - Service: SupportSoft Sprocket Service (O2) (sprtsvc_O2) - SupportSoft, Inc. - C:\Program Files\O2\bin\sprtsvc.exe
    O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\Supportsoft\bin\ssrc.exe

    --
    End of file - 10724 bytes

    MALWARE BITES:

    Malwarebytes' Anti-Malware 1.46
    www.malwarebytes.org

    Database version: 4052

    Windows 5.1.2600 Service Pack 3
    Internet Explorer 7.0.5730.13

    7/24/2010 4:23:31 PM
    mbam-log-2010-07-24 (16-23-31).txt

    Scan type: Full scan (C:\|D:\|)
    Objects scanned: 175496
    Time elapsed: 1 hour(s), 7 minute(s), 10 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)
     
  2. Broni

    Broni Malware Annihilator Posts: 47,986   +271

  3. freesurf

    freesurf TS Rookie Topic Starter

    Hi Bronn,

    Thanks for the quick reply. Various requested logs - as per required steps - attached below.

    You'll note that I have both Norton - which I can't get to run, and avir installed, which...
    - I ran prior to the various requested logs...
    - but, as with my other securty related programs, I wasn't able to update definitions, as per my other security programs
    - avir found nothing.

    Regards and thanks in advance,
    D
     

    Attached Files:

  4. Broni

    Broni Malware Annihilator Posts: 47,986   +271

    You're running two AV programs, Norton and Avira. One of them has to go.
    If Norton, make sure to use Norton Removal Tool: http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN
    If Norton is uninstalled, make sure to turn Windows firewall on.

    ========================================================================

    Download MBRCheck to your desktop

    Double click MBRCheck.exe to run (Vista and Windows 7 users, right click and select Run as Administrator).
    It will show a black screen with some data on it.
    A report called MBRcheckxxxx.txt will be on your desktop
    Open this report and post its content in your next reply.
     
  5. freesurf

    freesurf TS Rookie Topic Starter

    Hi Broni,

    My computer claimed internet connection problems when I tried to dowload the Norton remover. So, after some acrobatics, I found another way to get to the the desktop. Have removed Norton and downloaded MBR.

    When I run the utility I get the following output, which is prompting me to do something, rather than producing the suggested .txt file. (see below)

    How should I proceed? Should I hit the Y key??

    Thanks
    D



    MBRCheck, version 1.1.1

    (c) 2010, AD



    \\.\C: --> \\.\PhysicalDrive0



    Size Device Name MBR Status

    --------------------------------------------

    37 GB \\.\PhysicalDrive0 Known-bad MBR code detected (Whistler / Black Internet)!





    Found non-standard or infected MBR.

    Enter 'Y' and hit ENTER for more options, or 'N' to exit:
     
  6. Broni

    Broni Malware Annihilator Posts: 47,986   +271

    That's correct log.

    Rerun MBRCheck.
    Enter 'Y' and hit ENTER for more options and select option "2".
    When asked for physical disk number, enter 0 (zero).
    Next, enter 1 (Windows XP) for MBR code.
    Post resulting log.
     
  7. freesurf

    freesurf TS Rookie Topic Starter

    Hi Broni,

    Have followed the steps as per log below. Start up seemed much quicker and currently no iexplore.exe processes. So looks good at the moment.

    Thanks,
    D


    MBRCheck, version 1.1.1

    (c) 2010, AD



    \\.\C: --> \\.\PhysicalDrive0



    Size Device Name MBR Status

    --------------------------------------------

    37 GB \\.\PhysicalDrive0 Known-bad MBR code detected (Whistler / Black Internet)!





    Found non-standard or infected MBR.

    Enter 'Y' and hit ENTER for more options, or 'N' to exit:

    Options:

    [1] Dump the MBR of a physical disk to file.

    [2] Restore the MBR of a physical disk with a standard boot code.

    [3] Exit.



    Enter your choice: Enter the physical disk number to fix (0-99, -1 to cancel): Available MBR codes:

    [ 0] Default (Windows XP)

    [ 1] Windows XP

    [ 2] Windows Server 2003

    [ 3] Windows Vista

    [ 4] Windows 2008

    [ 5] Windows 7

    [-1] Cancel



    Please select the MBR code to write to this drive:

    Do you want to fix the MBR code? Type 'YES' and hit ENTER to continue: Successfully wrote new MBR code!

    Please reboot your computer to complete the fix.





    Done! Press ENTER to exit...
     
  8. Broni

    Broni Malware Annihilator Posts: 47,986   +271

    Excellent :)

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt"
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
     
  9. freesurf

    freesurf TS Rookie Topic Starter

    Hi Broni

    This morning when I switched my machine on, the iexplore.exe processes seemed to be back - do you still want me to run Combofix? Or should I repeat the MBR process first?

    Thanks,
    D
     
  10. Broni

    Broni Malware Annihilator Posts: 47,986   +271

    Re-run MBRCheck, post its log, first.
     
  11. freesurf

    freesurf TS Rookie Topic Starter

    Hi Broni,

    On this restart it looks ok - as does the MBR log - see below. Should I move on to Combofix now?

    Thanks,
    D

    MBRCheck, version 1.1.1

    (c) 2010, AD



    \\.\C: --> \\.\PhysicalDrive0



    Size Device Name MBR Status

    --------------------------------------------

    37 GB \\.\PhysicalDrive0 Windows XP MBR code detected





    Done! Press ENTER to exit...
     
     
  12. Broni

    Broni Malware Annihilator Posts: 47,986   +271

    Looks good :)
    Combofix log please...
     
  13. freesurf

    freesurf TS Rookie Topic Starter

    Hi Broni,

    Combofix has done it's thing. Still no sign of iexplore.exe.

    Combofix log is attached.

    As per your instructions, the recovery console was needed and was downloaded. However, in contrast to your instructions, Combofix itself initiated a shut-down and reboot.

    Prior to the shut down, the scan seemed to detect and delete a dll associated with LVPrcSrv, although i still see this process in my current task manager.

    During the shut down, I saw a dialogue box flash up saying something like:

    "application catchme??.exe failed to initialise due to system shut down".

    Sorry the wording's imprecise, but that's as much as I could remember, before the dialogue box closed of its own accord and Combofix completed the reboot.

    Anyway, please advise on next steps, and thanks for taking the time out to help on this.

    Kind regards,
    D
     

    Attached Files:

  14. Broni

    Broni Malware Annihilator Posts: 47,986   +271

    Good news :)

    Combofix log looks good :)

    Uninstall Combofix:
    Go Start > Run [Vista users, go Start>"Start search"]
    Type in:
    Combofix /Uninstall
    Note the space between the "Combofix" and the "/Uninstall"
    Click OK (Vista users - press Enter).
    Restart computer.

    =======================================================================

    Download OTL to your Desktop.

    * Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    * Under the Custom Scan box paste this in:



    netsvcs
    drivers32 /all
    %SYSTEMDRIVE%\*.*
    %systemroot%\system32\Spool\prtprocs\w32x86\*.dll
    %systemroot%\system32\*.wt
    %systemroot%\system32\*.ruy
    %systemroot%\Fonts\*.com
    %systemroot%\Fonts\*.dll
    %systemroot%\system32\spool\prtprocs\w32x86\*.tmp
    %systemroot%\*. /mp /s
    /md5start
    /md5stop
    CREATERESTOREPOINT
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\user32.dll /md5
    %systemroot%\system32\ws2_32.dll /md5
    %systemroot%\system32\ws2help.dll /md5
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs



    * Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.
     
  15. freesurf

    freesurf TS Rookie Topic Starter

    Hi Broni,

    Attached logs as requested - too large to paste in.

    Thanks
    D
     

    Attached Files:

  16. Broni

    Broni Malware Annihilator Posts: 47,986   +271

    Update your Java version here: http://www.java.com/en/download/installed.jsp

    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

    Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

    Now, we need to remove old Java version and its remnants...

    Download JavaRa to your desktop and unzip it to its own folder
    • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.

    =====================================================================

    Run OTL
    • Under the Custom Scans/Fixes box at the bottom, paste in the following

      Code:
      :OTL
      O2 - BHO: (no name) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - No CLSID value found.
      O2 - BHO: (no name) - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - No CLSID value found.
      O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No CLSID value found.
      @Alternate Data Stream - 176 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:D287FACF
      
      :Services
      
      :Reg
      
      :Files
      
      :Commands
      [purity]
      [emptytemp]
      [emptyflash]
      [Reboot]
      
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.
    • Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
     
  17. freesurf

    freesurf TS Rookie Topic Starter

    Hi Broni

    As requested - both OTL logs post Java update.

    Thanks,
    D
     

    Attached Files:

  18. Broni

    Broni Malware Annihilator Posts: 47,986   +271

    Cool :)

    Last scans...

    1. Download Security Check from HERE, and save it to your Desktop.
    • Double-click SecurityCheck.exe
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


    2. Download Temp File Cleaner (TFC)
    Double click on TFC.exe to run the program.
    Click on Start button to begin cleaning process.
    TFC will close all running programs, and it may ask you to restart computer.


    3. Go to Kaspersky website and perform an online antivirus scan.

    1. Disable your active antivirus program.
    2. Read through the requirements and privacy statement and click on Accept button.
    3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
    4. When the downloads have finished, click on Settings.
    5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

    • Spyware, Adware, Dialers, and other potentially dangerous programs
      [*] Archives
      [*] Mail databases
    6. Click on My Computer under Scan.
    7. Once the scan is complete, it will display the results. Click on View Scan Report.
    8. You will see a list of infected items there. Click on Save Report As....
    9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.
     
  19. freesurf

    freesurf TS Rookie Topic Starter

    Broni

    Logs as requested.

    Cheers,
    D
     

    Attached Files:

  20. Broni

    Broni Malware Annihilator Posts: 47,986   +271

    Wonderful :)

    OTL Clean-Up
    Clean up with OTL:

    * Double-click OTL.exe to start the program.
    * Close all other programs apart from OTL as this step will require a reboot
    * On the OTL main screen, press the CLEANUP button
    * Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    ======================================================================

    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point.

    Turn off System Restore:

    - Windows XP:
    1. Click Start.
    2. Right-click the My Computer icon, and then click Properties.
    3. Click the System Restore tab.
    4. Check "Turn off System Restore".
    5. Click Apply.
    6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
    7. Click OK.
    - Windows Vista and 7:
    1. Click Start.
    2. Right-click the Computer icon, and then click Properties.
    3. Click on System Protection under the Tasks column on the left side
    4. Click on Continue on the "User Account Control" window that pops up
    5. Under the System Protection tab, find Available Disks
    6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
    7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
    8. Click OK

    2. Restart computer.

    3. Turn System Restore on.

    4. Make sure, Windows Updates are current.

    5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run defrag at your convenience.

    8. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    9. Please, let me know, how is your computer doing.
     
  21. freesurf

    freesurf TS Rookie Topic Starter

    Hi Broni

    So far computer seems A.OK - thanks for all your help, you really are a star.

    I have two closing questions:

    1) I figure that i should go back to a paid antivirus solution rather than Avir free - any suggestions?

    2) (and this is probably a stupid question but....) I transferred some of my data from the harddrive to a USB stick prior to disinfecting the system... Basically I was seeking to avoid total data loss in the case of a full-rebuild being needed.

    Is it likely that reconnecting the potentially infected stick to my (now) clean computer will send me back to square one (i.e. on the assumption that I first set up paid Antivirus protection, etc.)?

    Regards,
    D
    Cheers, D
     
  22. Broni

    Broni Malware Annihilator Posts: 47,986   +271

    1. Why?

    2. Download, and run Flash Disinfector, and save it to your desktop.

    *Please disable any AV / ScriptBlockers as they might detect Flash Disinfector to be malicious and block it. Hence, the failure in executing. You can enable them back after the cleaning process*

    • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
    • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well.
    • Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
    • Wait until it has finished scanning and then exit the program.
    • Reboot your computer when done.
    Note: As part of its routine, Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that was plugged in when you ran it. Do not delete this folder...it will help protect your drives from future infection by keeping the autorun file from being installed on the root drive and running other malicious files.

    Now, you can connect your USB stick and scan it with your AV program.
     
  23. freesurf

    freesurf TS Rookie Topic Starter

    Thanks for the quick response.

    Re. 1 - I guess the desire to use a paid solution has two strands to it:
    a) partly "conventional" wisdom. I.e. I'm assuming that free antivirus offer reduced protection. Do you use a free anitvirus solution?
    b) even if I stick with antivir free for AV, I sometimes think that much of the time, it's the firewall which is most important and currently, I'm only using Windows Firewall as my first line of defence...

    Re. 2 - thanks for this tip - have been concerned that saving the data would only corrupt things once again - will give it a go.

    Would be keen to hear your views on point 1.

    Many thanks,
    D
     
  24. Broni

    Broni Malware Annihilator Posts: 47,986   +271

    1. Yes, I do. On different Windows installation, I use Avast, Avira and Comodo free AV programs.
    You have to remember two rules:
    - there is no perfect security program
    - the very first line of defense is and always be, your brain and your computer habits

    Windows firewall is perfectly fine, except for the fact, that it's only one way protection. It protects inbound traffic (the most important one), but it doesn't protect outbound traffic (your private data being send out).
    If you want two-way firewall, you may consider free Comodo Internet Security (firewall + AV): http://www.personalfirewall.comodo.com/
    NOTE. During installation, Comodo will allow you to install AV only, or firewall only, if you prefer to combine one Comodo product with some other product.
     
  25. freesurf

    freesurf TS Rookie Topic Starter

    Hi Broni,

    Sorry about this, but MBAM is picking up some malware - it tries to clean, but then post reboot and apparent removal it's still there on rescan.

    Log attached.

    Any ideas?
    D
     

    Attached Files:

Topic Status:
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