Hi. I'm trying to fix a friend's computer. The issue is that whenever you launch IE, you can move around a bit on your own, but then you start getting other windows launching for other sites. The usual first one is for hollywood.com. I had the additional problem of the task manager not displaying correctly for one of the users of the system, but would display for others. Under advice from the net, I deleted that profile and created another one. While that cleared up the problem for task manager, now when I click on "My documents" there are no folders for photos, music, etc. Belatedly, I checked the "Default User" under docs and settings only to find there wasn't one. Yikes! Anyway, my main concern right now is the malware. Although that profile is for the my friend, the main user of the system, just fyi.
The first thing I did was install McAfee and then I downloaded AdwareAlert, thinking it was Ad Aware from Lavasoft. It wasn't. (I think I've gotten rid of all traces of it, but perhaps not. Either way, the primary problem still exists.) Then, I downloaded Ad Aware 2007 from lavasoft. Problem still exists. I deleted all the temp folders, temp internet files, and history folders for all users under local settings, along with all the cookies. Now that I've thoroughly hosed things up (i.e. the problem is still there) I decided to see what I could find on the net. Occassionally I would get an error message from IE stating a page could not be loaded. The website is res://C:\WINDOWS\system32\shdoclc.dll/navcancl.htm. I found some hits on that site, so I followed the removal instructions, but I still have the problem with IE. Since the removal instructions included running HJT, here's the latest log. If it matters, the machine is a Dell.
Can anyone help or give me some advice on how to proceed from this point. I'm not really looking forward to reinstalling the OS, but that my next course of action unless one of you can help dig my ***** out of the fire of my own creating!
Thanks!
Julie
HJT log
The first thing I did was install McAfee and then I downloaded AdwareAlert, thinking it was Ad Aware from Lavasoft. It wasn't. (I think I've gotten rid of all traces of it, but perhaps not. Either way, the primary problem still exists.) Then, I downloaded Ad Aware 2007 from lavasoft. Problem still exists. I deleted all the temp folders, temp internet files, and history folders for all users under local settings, along with all the cookies. Now that I've thoroughly hosed things up (i.e. the problem is still there) I decided to see what I could find on the net. Occassionally I would get an error message from IE stating a page could not be loaded. The website is res://C:\WINDOWS\system32\shdoclc.dll/navcancl.htm. I found some hits on that site, so I followed the removal instructions, but I still have the problem with IE. Since the removal instructions included running HJT, here's the latest log. If it matters, the machine is a Dell.
Can anyone help or give me some advice on how to proceed from this point. I'm not really looking forward to reinstalling the OS, but that my next course of action unless one of you can help dig my ***** out of the fire of my own creating!
Thanks!
Julie
HJT log