TechSpot

[Inactive]Comp very slow, Explorer 7 really slow and freezing

By mikeyb987
Mar 9, 2010
  1. I followed the 8 steps to try and remove the viruses from my computer. I have the most problems with Explorer 7 freezing and going super slow. Firefox is better but not what it used to be. After the 8 steps it did get better. I've included the log files. It seems like I have things running that I don't need to. Could someone please look at my logs and see what they think. At home I only use firefox but here at work I have to use explorer due to compatibility issues with sites that i need to use. Any help would be great- Thanks Mike
     

    Attached Files:

  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Mike, we have to get rid of the malware first. Then you can explore the unneeded processes running:

    Download TDSSKiller. Extract the zipped file to your desktop.

    Go to Start ->Run. Type/Copy and Paste the following text into the prompt:
    Code:
    "%userprofile%\Desktop\TDSSKiller.exe" -l C:\report.txt -v
    • This will have the program write a detailed log
    • The screen will resemble this black screen:
    [​IMG]
    • If malicious services or files have been detected, the utility will prompt to reboot the PC in order to complete the disinfection procedure. Please reboot when prompted.
    • After reboot, the driver will delete malicious registry keys and files as well as remove itself from the services list..
    • You should get a screen like this:
    [​IMG]
    • A log file named report.txt should have been created and saved to the root directory (usually C:\report.txt).
    • Follow the prompts and attach the report to your next reply.

    When finished: Please download ComboFix HERE:
    • With ComboFix, at the download window, please rename it to Combo-Fix(.exe) before downloading it.

      Important! Save the renamed download to your desktop.
    • Please disable all security programs, such as antiviruses, antispywares, and firewalls.
    • Double click on the setup file on the desktop to run
    • If prompted to download and install the Recovery Console, please do so.
      (Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.)
    • If prompted to update, please allow.
    • Click on Yes, to continue scanning for malware.
    • When finished, it will produce a log.Please include the C:\ComboFix.txt in your next reply.
    Notes:

    • 1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
      2. ComboFix may reset a number of Internet Explorer's settings.
      3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security.
      4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run.
    .
    Attach this report also to next reply.
     
  3. mikeyb987

    mikeyb987 TS Rookie Topic Starter

    Thanks so much for your help- My computer seems to be doing much better now. The tddskiller didn't find anything, and I don't know if the combo fix found anything but I attached the log. Thanks for your help and your time. - Mike
     

    Attached Files:

    • log.txt
      File size:
      17.1 KB
      Views:
      1
  4. mikeyb987

    mikeyb987 TS Rookie Topic Starter

    Well my internet is up to speed but now all of my folders- my computer, etc. take about 20 seconds to open up- big and small folders. Also my word docs take about 8 seconds to open and then they freeze and I have to close them by using ctrl, alt, delete. Even then they take forever to close. Any help would be great.

    I'm running XP home edition, word 2003. Any idea- CCleaner didn't do anything. Thanks in advance for the help- Mike
     
  5. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Mike, Combofix found and removed a \Legacy_TDSSSERV.SYS But since it recurred after being removed in one program, you will need to check for a Rootkit:

    Please download GMER: Go to this site http://www.gmer.net/files.php and click on Download EXE. Save the file to your desktop
    Two other links for the download should you need one:
    Link 2
    Link 3
    • Double click on downloaded .exe file on the desktop
    • Select Rootkit tab> click Scan
    • When scan is completed, click Save button, and save the results as gmer.log
    This screenshot HERE will show you how the display will come up.

    Warning ! Please, do not select the "Show all" checkbox during the scan.

    Post the log.
     
Topic Status:
Not open for further replies.

Similar Topics

Add New Comment

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...