[Inactive] Desktop Security 2010 removal and then some

[Broni]

Skip it then.

Try to reinstall your wireless adapter driver.

 

[lilmissytrishy]

okay, well I completed the steps, waiting on restart, and at the risk of sounding like an *****.... how do I reinstall the wireless adapter?

 

[Broni]

Wait on that yet.
I have couple of other ideas.

Restart computer in Safe Mode with Networking and see, if you can connect from there.

Also....

Download OTL to your Desktop.

* Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
* Under the Custom Scan box paste this in:



netsvcs
drivers32 /all
%SYSTEMDRIVE%\*.*
%systemroot%\system32\Spool\prtprocs\w32x86\*.dll
%systemroot%\system32\*.wt
%systemroot%\system32\*.ruy
%systemroot%\Fonts\*.com
%systemroot%\Fonts\*.dll
%systemroot%\system32\spool\prtprocs\w32x86\*.tmp
%systemroot%\*. /mp /s
/md5start
/md5stop
CREATERESTOREPOINT
%systemroot%\system32\*.dll /lockedfiles
%systemroot%\Tasks\*.job /lockedfiles
%systemroot%\System32\config\*.sav
%systemroot%\system32\user32.dll /md5
%systemroot%\system32\ws2_32.dll /md5
%systemroot%\system32\ws2help.dll /md5
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs



* Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

• When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
• Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.

 

[lilmissytrishy]

should I do OTL in safemode too?

 

[Broni]

No, in normal mode.

Check your internet connection in Safe Mode with Networking, not Safe Mode.
Then, restart in normal mode and run OTL.

 

[lilmissytrishy]

okay, well it's a negative on connecting in safe mode. I will go on to the next step!

 

[Broni]

You sure, it was Safe Mode with Networking, not Safe Mode?

 

[lilmissytrishy]

sure was (with networking, that is)

 

[Broni]

OK.
What's your laptop make and model?

 

[lilmissytrishy]

well mine is a dell inspiron 1525 that works....LOL Okay I'm just being silly because I'm exhausted.

His laptop (the broken one) is a Dell Inspiron E1705 --- 2006 I believe?


OTL is running....

 

[Broni]

Thanks ...

 

[lilmissytrishy]

The most hilarious part of this, is that his little wireless bubble keeps popping up saying "Connected, signal strength: very good"

 

[Broni]

When you're done with OTL....

1. Click Start>Run (Start>"Start search" in Vista).

2. Type in (or copy and paste):

cmd /c ping google.com>%temp%\$.$&notepad %temp%\$.$

and press Enter.

3. Notepad will open.

4. Copy all text in Notepad ([Ctrl-A], then [Ctrl-C]), and then post it (paste = [Ctrl-V]) in your next reply.

 

[lilmissytrishy]

Ping result:

ping request could not find host google.com. Please check the name and try again.


logs attached from OTL

 

[Broni]

While I'm checking OTL logs, try little bit different command...

1. Click Start>Run (Start>"Start search" in Vista).

2. Type in (or copy and paste):

cmd /c ping 74.125.19.99>%temp%\$.$&notepad %temp%\$.$

and press Enter.

3. Notepad will open.

4. Copy all text in Notepad ([Ctrl-A], then [Ctrl-C]), and then post it (paste = [Ctrl-V]) in your next reply.

 

[lilmissytrishy]

"unable to contact IP driver, error code 2"


ready to pull your hair out yet?

 

[Broni]

Not at all

I don't see anything interesting in OTL logs, so I'll double check them later.

Go Start>Run, type in:
devmgmt.msc
Click OK.

In Device Manager, expand "Network adapters" entry and let me know what's listed there.
Do you see any yellow "?", or "!" marks anywhere in Device Manager?

 

[lilmissytrishy]

I know you're hoping for a yes, but *sigh* they all look kosher

oh and they are:
1394 Net Adapter
Broadcom 440x 10/100 integrated controller
dell wireless 1390 WLAN mini-card

 

[Broni]

In Device Manager, expand "Network adapters" entry and let me know what's listed there.

 

[lilmissytrishy]

look above....sorry I edited right after I posted

 

[lilmissytrishy]

I am off to bed....I'm about to drop! I will log on in the morning and try whatever you think will work!

Any idea what on earth could be causing this?

 

[Broni]

OK.
For some reason, Dell's site is very slow right now, however, when you have a chance, download this wireless driver: http://support.dell.com/support/dow...peid=-1&formatid=-1&impid=-1&checkFormat=true
The above page worked for me just once, so you may want try it in a while.

Then, go back to Device Manager, right click on dell wireless 1390 WLAN mini-card, click "Properties", then "Driver" tab and click on "Uninstall" button.
It may ask you to restart computer.

Then install fresh driver, you just downloaded.

 

[Broni]

Here is main page for your laptop: http://support.dell.com/support/dow...D=INS_PNT_P4_9400&os=WW1&osl=en&catid=&impid=
Your driver is listed under Network>Wireless 1390 WLAN MiniCard

 

[Broni]

I can't access any of those links anymore, so you may try later, or in the morning.

 

[lilmissytrishy]

will do. It's also running slow for me. I guess that's the signal for me to hang it up for another night.

Thanks, Broni! Seriously, thaaaaaaannnnnk youuuu!