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[Inactive] Excessive Boot Time - Ran the 8 steps

By crustydog525
Mar 8, 2010
  1. Excessive boot time 335 seconds according to MS Bootvis on my Dell Inspiron laptop running xp. Bootvis shows Disk 0-2 sec, Driver 2-19s, Prefetching 2-42s, Registry 34-37s, Video 37-41s, Logon + Services 44-335s, Shell 65-73s

    I have stopped some things from running during Startup using msconfig (e.g. jusched, atiptaxx, PCMService, mm_tray, RealPlay, Microsoft Office Fast Start, etc.)

    I ran 8 Step virus, malware, spyware removal according to instuctions. Logs attached View attachment hijackthis.log

    View attachment mbam-log-2010-03-08 (19-41-32).txt

    View attachment SUPERAntiSpyware Scan Log - 03-08-2010 - 20-16-35.log

    It seems a little better (the 335 sec is the improved time!)

    Any help would be greatly appreciated
     
  2. Broni

    Broni Malware Annihilator Posts: 52,904   +344

    Please, post some computer info:
    - processor type, amount of RAM (hold Windows logo key, hit Pause/Break key)
    - hard drive size/free space (open "My Computer", right click on hard drive letter, click "Properties")

    =======================================================================

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
     
  3. crustydog525

    crustydog525 TS Rookie Topic Starter

    Computer info, combofix log, hijackthis log

    Intel Pentium M 1.60 GHz
    1.25 GB RAM
    Drive size 71 GB, 47 free

    View attachment hijackthis.log

    View attachment log.txt

    Also,
    1) Much faster now Bootvis shows 74 seconds start to finish. Does this seem normal?
    2) Dell has an option when you press a key combo during boot (i think it is ctl-f11) to restore the disk to its original state from the factory. Is this the same as re-formatting your hard drive (i.e. would this also get rid of any viruses)? This is just for future info. I'm not planning to do this if I'm clean now.
     
  4. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    56 processes starting would tend to slow anyone down. Go through your startups again. Identify them. Remove what's not needed.

    Make a note of how many processes the CA Security Suite is running. I think that beats Norton!
     
  5. Broni

    Broni Malware Annihilator Posts: 52,904   +344

    Combofix log looks good :)

    Uninstall Combofix:
    Go Start > Run [Vista users, go Start>"Start search"]
    Type in:
    Combofix /Uninstall
    Note the space between the "Combofix" and the "/Uninstall"
    Click OK (Vista users - press Enter).
    Restart computer.

    =======================================================================

    1. Download Temp File Cleaner (TFC)
    Double click on TFC.exe to run the program.
    Click on Start button to begin cleaning process.
    TFC will close all running programs, and it may ask you to restart computer.


    2. Go to Kaspersky website and perform an online antivirus scan.

    1. Disable your active antivirus program.
    2. Read through the requirements and privacy statement and click on Accept button.
    3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
    4. When the downloads have finished, click on Settings.
    5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

    • Spyware, Adware, Dialers, and other potentially dangerous programs
      [*] Archives
      [*] Mail databases
    6. Click on My Computer under Scan.
    7. Once the scan is complete, it will display the results. Click on View Scan Report.
    8. You will see a list of infected items there. Click on Save Report As....
    9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.

    Post fresh HijackThis log as well.
     
  6. crustydog525

    crustydog525 TS Rookie Topic Starter

  7. Broni

    Broni Malware Annihilator Posts: 52,904   +344

    Print this post out, since you won't have an access to it, at some point.

    1. Open HijackThis.

    2. Close all windows, except for HijackThis.

    3. Put checkmarks next to the following HijackThis entries:

    O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)


    4. You should also checkmark following entries (these are unnecessary startups; no actual programs will be removed):

    O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [EPSON_UD_START] "C:\Program Files\EPSON Projector\EPSON USB Display V1.4\EMP_UD.exe" -UDCONNECT
    O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe [unless you have paid version]
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll [unless you have paid version]

    5. Click on Fix checked button.

    6. Restart computer.


    When done....


    Your computer is clean [​IMG]

    1. Turn off System Restore:

    - Windows XP:
    1. Click Start.
    2. Right-click the My Computer icon, and then click Properties.
    3. Click the System Restore tab.
    4. Check "Turn off System Restore".
    5. Click Apply.
    6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
    7. Click OK.
    - Windows Vista:
    1. Click Start.
    2. Right-click the Computer icon, and then click Properties.
    3. Click on System Protection under the Tasks column on the left side
    4. Click on Continue on the "User Account Control" window that pops up
    5. Under the System Protection tab, find Available Disks
    6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
    7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
    8. Click OK

    2. Restart computer.

    3. Turn System Restore on.

    4. Make sure, Windows Updates are current.

    5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run defrag at your convenience.

    8. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    9. Please, let me know, how is your computer doing.
     
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