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[Inactive] I've done the 8-step process

Discussion in 'Virus and Malware Removal' started by pwn3dchoo, Jul 11, 2010.

  1. Bobbye Helper on the Fringe Posts: 16,406   +17

    I am confused. The following are both comments made 2 days ago:
    Post 17:
  2. Bobbye Helper on the Fringe Posts: 16,406   +17

    1. How much installed RAM do you have?

    2. Open the Task Manager Choose Processes tab> look at the bottom right corner> how many process are running?

    3. Click on Start> Run> type in msconfig[/c]> Enter> Selective startup> how many processes are checked in Startup.
  3. pwn3dchoo Newcomer, in training

    Sorry for the late response, I was not at home for the last three days. Sorry for the conflicting response, but what I meant is that starting a programs would take ~5mins until it would seem to run normally, but starting a new program takes much longer as the first program. For example, I would try to start Firefox and that would take about 5mins then I would try to start Zune but the program, along with Firefox and any other windows to freeze up.

    There are 18 processes checked in Startup and 31 processes in Task Manager. I have 3GBs of RAM. I will do the steps as soon as I can in the morning.

    I really appreciate and thank you for helping me out with this laptop issue :):)
  4. Bobbye Helper on the Fringe Posts: 16,406   +17

    Okay RAM is enough if it's all good. Number of processes in Task Manager is very good.

    Number of processes check in Startup is about 12 too many! Whether you actually use the processes or not, if they start on boot, they will continue to run in the background. As you surf, the temporary internet files are adding up and at some point, processes are going to start competing with each other for available RAM.

    Also, if you have a lot of either or both tabs and add-ins on Firefox, it will take it longer to load. If your homepage has multiple tabs to load, try creating a shortcut for Firefox that is just the browser itself, no tab and see if that makes a difference. I have 7 tabs on my Firefox home page. Most of the time, it loads okay, but occasionally there is a problem with the site on one of the tabs that slows down the entire loading.

    It could also be that you have a lot of addons in Firefox that are taking longer to load. Review those and see if you can remove some- if that makes a difference.

    I went back and reviewed the HJT log and see the following running: (they only need to be running if you are actively using them)
    CyberLink
    ZuneLauncher
    DivXUpdate
    SunJavaUpdateSched
    HP Digital Imaging and Smart Web Printing
    RIMAutoUpdate


    and there are 16 Services currently running (other than those for McAfee) that may be on Automatic Startup and could be on Manual.
  5. pwn3dchoo Newcomer, in training

    I've turned off a majority of my startup processes and only checked those that I think I need.
    Also, I noticed a have multiple svchost.exe running, 16 to be exact. Could this be causing any issues?
  6. Bobbye Helper on the Fringe Posts: 16,406   +17

    Please bring me current on the malware-related problems you are experiencing now.
     
  7. Broni Malware Annihilator Posts: 40,051   +187

    Message from Bobbye:

    =====================================================================

    Are you still out there?