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Infected with malware: trojan-spy.win32@mx

By Nikki Jones
Feb 26, 2007
Topic Status:
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  1. Have been infected by malware, trojan-spy.win32@mx. Have read the assistance that has been offered and see that it is very particular to specific pc. Also see that I need to run hijackthis and have done. It is included here. Could someone please assist me with my problem? Thanks in advance. Using an Acer TravelMate 2428A.
  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Hello and welcome to Techspot.

    Your system is infected with several nasties.

    Very Important: Before deciding whether you should clean or reformat your system, go and read this thread HERE and decide what it is you want to do.

    If after reading the above, you wish to clean your system, do the following.

    Go and read the Viruses/Spyware/Malware, preliminary removal instructions. Follow all the instructions exactly.

    Post fresh HJT and AVG Antispyware logs as attachments into this thread, only after doing the above.

    Regards Howard :wave: :wave:

    This thread is for the use of Nikki Jones only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
  3. Nikki Jones

    Nikki Jones TS Rookie Topic Starter Posts: 20

    Response to instructions - trojan-spy.win32@mx

    Hi there, thanks so much for the detailed instructions for removal. Decided to attempt to fix rather than reformat my drive but have noted the issues related.
    It appears that my BitDefender package is not working properly at the mo and will need to address that still. It is however enabled for real-time protection.

    I have attached both logs - newest highjackthis and AVG.

    Thought I should mention too that Trend online scan detected a virus called Troj_Fakealrt.Ai but could not remove it. Trend removed the trojan-spy.win32 however as when the package had run, the annoying balloon had finally burst!
    Ad-Aware removed the second irritating icon in the tray - the question mark that alternated with a red no-entry sign. My system appears to be clear but please advise if you feel I should do something further.

    So far, thanks so much.
    Regards,
    Nikki View attachment 14053
  4. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Unfortunately, I`m getting an error when trying to open your attached HJT log. I have therefore removed it. Please attach a fresh HJT log.

    Regards Howard :)

    This thread is for the use of Nikki Jones only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
  5. Nikki Jones

    Nikki Jones TS Rookie Topic Starter Posts: 20

    Requested re-run & attachment of highjackthis log

    Sorry about that - have tried opening this one which I just reran and it seems good.

    Regards
  6. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.

    Delete all files in AVG Antispyware quarantine.

    Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

    Click on the processes tab and end process for(if there).

    RUNXMLPL.exe

    Close task manager.

    Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    O4 - HKLM\..\Run: [Preload] C:\Windows\RUNXMLPL.exe

    O21 - SSODL: eitheror - {2016a466-91a2-43c6-97d8-2fd380f065ef} - (no file)

    Click on the fix checked button.

    Close HJT.

    Locate and delete the following bold files and/or directories(if there).

    C:\Windows\RUNXMLPL.exe

    Reboot into normal mode and rehide your protected OS files.

    Post a fresh HJT log and let me know if you`re still having problems.

    Regards Howard :)

    This thread is for the use of Nikki Jones only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
  7. Nikki Jones

    Nikki Jones TS Rookie Topic Starter Posts: 20

    Completed final instruction

    Hi, ok all done and all good. Laptop purring at last!! Huge thank you for all your effort, much appreciated.

    Last highjackthis log attached.

    Regards,
    Nikki
  8. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Your HJT log is now clean.

    Turn off system restore.(XP/ME only) See how HERE.

    Now, turn system restore back on. This will have deleted all your old restore points and any nasties that are in them. It will also have created a new, clean restore point.

    If you have any further virus/spyware problems, please post in this thread.

    Regards Howard :)

    This thread is for the use of Nikki Jones only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
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