My mother's laptop recently did an update, but it hasn't gotten past the point of "Configuring updates 3 of 3 - 0% .. ". That was on the 14th, and it's been restarting every 5 minutes since and hasn't finished the update. I realize that Vista sometimes restarted while updating, and it can take several restarts sometimes for it to complete. But somehow I don't think it takes this many. I can't get into Windows at all, not even safe mode. Anyway around this other then a format?