TechSpot

Infostealer.gampass help needed

By syco
May 19, 2008
  1. Hi!
    This is my first post here and by having a look on the forums it seems I am at the right place.
    I read the instructions and have attached my hijackthis log file as .txt format. I hope its enough. Its been doing my head in since I got it and I would really appreciate it if someone can help me sort this problem out. I use a lot of internet banking facility and it would be great If I can get to use my PC again.
    Also if you require any more information from my side then please say so and I will try to provide as much assistance as I can.
     
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Consider removing Norton Antivirus
    And downloading AVG Free Antivirus (now includes Spyware scanning)
    Update fully
    Run a full scan
     
  3. syco

    syco TS Rookie Topic Starter

    Thankyou for your reply. I really appreciate it.

    Well I have now installed AVG from the link you game me and it did pick up quite a few spyware and removed.
    But I didn't see the infostealer.gampass, Do you think its still present on the computer?
    Thanks in advance.
     
  4. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    Please download VundoFix.exe to your desktop.
    • Double-click VundoFix.exe to run it.
    • Click the Scan for Vundo button.
    • Once it's done scanning, click the Remove Vundo button.
    • You will receive a prompt asking if you want to remove the files, click YES
    • Once you click yes, your desktop will go blank as it starts removing Vundo.
    • When completed, it will prompt that it will reboot your computer, click OK.
    • Please attach the C:\vundofix.txt and a new HiJackThis log.
    Note: It is possible that VundoFix encountered a file it could not remove.
    In this case, VundoFix will run on reboot, simply follow the above instructions starting from "Click the Scan for Vundo button." when VundoFix appears at reboot.
     
  5. syco

    syco TS Rookie Topic Starter

    Hi!
    Once again thankyou for your reply.
    I followed the instructions you gave me and I have now attached the VundoFix.txt and New Hijackthis.txt
     
  6. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    Got 1. Now please do the following...

    Malwarebytes' Anti-Malware

    • Please download Malwarebytes' Anti-Malware to your desktop.
    • Double-click mbam-setup.exe and follow the prompts to install the program.
    • At the end, be sure a checkmark is placed next to
      • Update Malwarebytes' Anti-Malware
      • and Launch Malwarebytes' Anti-Malware
    • then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select Perform full scan, then click Scan.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Be sure that everything is checked, and click Remove Selected.
    • When completed, a log will open in Notepad. please attach this log with your reply
      • If you accidently close it, the log file is saved here and will be named like this:
      • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
    -------------------------------------------------------------------------------------------

    Download and Run ATF Cleaner
    Download ATF Cleaner by Atribune to your desktop.

    Double-click ATF Cleaner.exe to open it.

    Under Main choose:
    Windows Temp
    Current User Temp
    All Users Temp
    Cookies
    Temporary Internet Files
    Prefetch
    Java Cache

    *The other boxes are optional*
    Then click the Empty Selected button.

    Firefox or Opera:
    Click Firefox or Opera at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

    Click Exit on the Main menu to close the program.


    After both of the above please attach the MBAM log along with a fresh Hijackthis
     
  7. syco

    syco TS Rookie Topic Starter

    I followed the instructions written above and please find the the two log files in the attachments.
     
  8. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    K, 2 more logs and we should be able to finish up. Also, did you used to have Norton AV and tried to remove it because it looks like there are some leftovers? Let me know on this one.

    Generate Uninstall List

    • 1. Start HijackThis
      2. Click on the Config button
      3. Click on the Misc Tools button
      4. Click on the Open Uninstall Manager button.
      5. Click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file.
    -----------------------------------------------------------------

    Run Kaspersky Online AV Scanner

    Order to use it you have to use Internet Explorer.
    Go to Kaspersky and click the Accept button at the end of the page.

    Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%.
    • Read the Requirements and limitations before you click Accept.
    • Allow the ActiveX download if necessary.
    • Once the database has downloaded, click Next.
    • Click Scan Settings and change the "Scan using the following antivirus database" from standard to extended and then click OK.
    • Click on "My Computer"
    • When the scan has completed, click Save Report As...
    • Enter a name for the file in the Filename: text box and then click the down arrow to the right of Save as type: and select text file (*.txt)
    • Click Save - by default the file will be saved to your Desktop, but you can change this if you wish.
    Attach the report into your next reply
     
  9. syco

    syco TS Rookie Topic Starter

    Hey!
    I will post the 2 logs as asap. And regarding norton, I have been using norton and I am aware of the fact that there are some leftovers, but I can't seem to get rid of them no matter what I use.
    And I am currently running norton 2008 side by side with AVG, thats because I just paid for the damn norton 2008 version last month but it doesn't seem to work better than AVG. I am keeping norton 08 untill I am fully convinced with AVG for the moment.

    If this is what you were asking then yes, I had a few nortons before, and if that is the problem than I can certainly remove 08 along with it. :D
     
  10. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    You cannot run 2 Virus protections to together.

    Consider if one finds a virus and then decides to move it to the Virus Vault
    The other will see a virus being moved to some strange folder and then try to do the same.
    Then the first one will see the Virus moving again, and try to move it to the vault
    This circle will go forever !

    Norton 08 Removal Tool: http://service1.symantec.com/SUPPOR...2005033108162039&nsf=tsgeninfo.nsf&view=docid
     
  11. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    I would recommend removing one of them as well. Active Anti virus protection draws a lot of resources and having 2 programs both fighting over control at the same time can actually decrease your protection as well as decrease performance. My favorite Anti-virus is currently Avira Antivir.
     
  12. syco

    syco TS Rookie Topic Starter

    Hey!
    I have removed norton 2008 now and have attached the uninstall list but I can't attach the kespersky scan repost because even though I saved it as .txt, its still larger than 1.45mb and the forums only allow files upto 100kb to be attached.

    Any suggestions what I can do to get it through?
     
  13. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    email the kaspersky to me by clicking my name and select send email to BD, then make sure to put your forum name in the subject of the email
     
  14. syco

    syco TS Rookie Topic Starter

    Thankyou for your reply and I have emailed the report to your email address.
     
  15. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    I am not seeing much on there. Let's look deeper

    Combofix
    • Download Combofix to your desktop.
    • Double click combofix.exe & follow the prompts.
    • A window will open with a warning.
    • When the scan completes it will open a text window. Please attach that log back here
    Caution - do not touch your mouse/keyboard until the scan has completed. The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs, please reboot to restore the desktop. Combofix is a very powerful tool so please do NOT do anything without instruction

    Combofix will automatically save the log file to C:\combofix.txt
     
  16. syco

    syco TS Rookie Topic Starter

    Hi! BD

    Sorry for the late reply. I went out of town for a week.
    Here I have uploaded the log you requested.
     
  17. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    Since it's been so many days please run me a new Hijackthis log.

    Are you still experiencing your original problems? what symptoms are present?
     
  18. syco

    syco TS Rookie Topic Starter

    Please find the latest highjack this log file attached.

    And regarding the symptoms, when I first posted here I found infostealer.gamepass spyware into my system, detected by the norton 2008. Well now I don't find it when I do a scan with AVG. So I don't know if its still there or not!!

    I hope this helps.
     
  19. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    Launch Hijackthis and select Scan only, then check the following

    O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
    O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll (file missing)
    O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - (no file)
    O3 - Toolbar: (no name) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - (no file)
    O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)


    Close all browser windows including this one and click fix checked

    -------------------------------------------------------------------------------------

    Uninstall Combofix
    * Click START then RUN
    * Now type Combofix /u in the runbox
    * Make sure there's a space between Combofix and /u
    * Then hit Enter.

    * The above procedure will:
    * Delete the following:
    * ComboFix and its associated files and folders.
    * Reset the clock settings.
    * Hide file extensions, if required.
    * Hide System/Hidden files, if required.
    * Set a new, clean Restore Point.

    -----------------------------------------------------------------------

    OTCleanit! by Oldtimer
    • Download OTCleanIt
    • Click the CleanUp! button.
      • It will go thorugh the list and remove all of the tools it finds and then delete itself (requiring a reboot).

    ---------------------------------------------------------------------------

    Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
    1. Set correct settings for files
      • Click Start > My Computer > Tools menu (at top of page) > Folder Options > View tab.
      • Under "Hidden files and folders" if necessary select Do not show hidden files and folders.
      • If unchecked please check Hide protected operating system files (Recommended)
      • If necessary check "Display content of system folders"
      • If necessary Uncheck Hide file extensions for known file types.
      • Click OK

      clear system restore points

      • This is a good time to clear your existing system restore points and establish a new clean restore point:
        • Go to Start > All Programs > Accessories > System Tools > System Restore
        • Select Create a restore point, and Ok it.
        • Next, go to Start > Run and type in cleanmgr
        • Select the More options tab
        • Choose the option to clean up system restore and OK it.
        This will remove all restore points except the new one you just created.

    2. Make your Internet Explorer more secure - This can be done by following these simple instructions:
      1. From within Internet Explorer click on the Tools menu and then click on Options.
      2. Click once on the Security tab
      3. Click once on the Internet icon so it becomes highlighted.
      4. Click once on the Custom Level button.
        • Change the Download signed ActiveX controls to Prompt
        • Change the Download unsigned ActiveX controls to Disable
        • Change the Initialize and script ActiveX controls not marked as safe to Disable
        • Change the Installation of desktop items to Prompt
        • Change the Launching programs and files in an IFRAME to Prompt
        • Change the Navigate sub-frames across different domains to Prompt
        • When all these settings have been made, click on the OK button.
        • If it prompts you as to whether or not you want to save the settings, press the Yes button.
      5. Next press the Apply button and then the OK to exit the Internet Properties page.
    3. Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

      See this link for a listing of some online & their stand-alone antivirus programs:

      Virus, Spyware, and Malware Protection and Removal Resources

    4. Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

    5. Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

      For a tutorial on Firewalls and a listing of some available ones see the link below:

      Understanding and Using Firewalls

    6. Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.This is done in Vista through control panel -> windows updates.

    7. Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.

      A tutorial on installing & using this product can be found here:

      Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

    8. Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
    Follow this list and your potential for being infected again will reduce dramatically.

    here are some additional utilities that will enhance your safety

    • IE/Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
    • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
    • Google Toolbar <= Get the free google toolbar to help stop pop up windows.
    • Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
      Using Winpatrol to protect your computer from malicious software
     
  20. syco

    syco TS Rookie Topic Starter

    Thankyou for the reply.

    I have done everything you've asked me to except for cleaning the system restore points. This is because as soon as I run the cleanmgr in the start > run, all it does is asks me to select a drive to clean up.
    I don't know if the function you mentioned comes after you select the drive so thats why I left that part alone untill further information.
     
  21. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    Select the c:\ drive then proceed
     
  22. syco

    syco TS Rookie Topic Starter

    OK cheers I have done all that you asked.

    Thankyou for the help you have provided me in this problem.
     
  23. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    Let me know if you have any more problems with it, you should be much more secure now
     
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