Infostealer.gampass - hijackthis report

[Vortex]

I'm told by Norton that I've got a virus on my system called infostealer.gampass, and that it's currently unrecoverable. I've attached the hijackthis report. If anyone has any ideas for how I could fix this, then some help would be much appreciated.

 

[Blind Dragon]

Hi Vortex
Welcome to Techspot!

My name is Blind Dragon and I will be helping you with your Malware problem. During the course of our interactions please be sure to follow all instructions carefully, and ask questions if you are unsure of how to proceed at any point.

Please have a read here-> Is your system infected? Read this before Cleaning or Formatting

If you decide to clean your system please follow these Viruses/Spyware/Malware, preliminary removal instructions and post back in this thread with the requested logs. There should be at least 3.

1)MBAM or SAS log
2)Combofix log
3)Hijackthis log (Step 15)

4) with this particular infection also please attach c:\vundovix.txt

This thread is for the use of Vortex only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[Vortex]

Hi,

Sorry I took a while to get back on this, I have been very busy.
I've attached the requested logs.

 

[Vortex]

Hi BlindDragon,

Did you get the chance to look at the reports yet? I've still got that virus on my machine.

Vortex

 

[Vortex]

Hi,

I'd really really appreciate it if someone could find the time to have a quick look at my logs. I have the infostealer.gampass virus on my machine and can't find a way to remove it.

Thanks,
Huw

 

[Blind Dragon]

sorry I didn't ever get notification of your last reply - will look at them now

Can you post a fresh hijackthis log for me

 

[Vortex]

ok, uploaded the log

 

[Blind Dragon]

I'm not seeing anything in your logs that should be causing this problem

ATF Cleaner by Atribune

• Please download ATF Cleaner to your desktop from HERE
  
• Double-click ATF Cleaner.exe to open it. Vista users: Right Click and Select Run as Administrator

• Under Main choose:
  Windows Temp
  Current User Temp
  All Users Temp
  Cookies
  Temporary Internet Files
  Prefetch
  Java Cache
  *The other boxes are optional*
  Then click the Empty Selected button.

• Firefox or Opera installed:
  Click Firefox or Opera at the top and choose: Select All
  Click the Empty Selected button.
  NOTE: If you would like to keep your saved passwords, please click NO at the prompt.
  
  Click Exit on the Main menu to close the program.

===================================================

Malwarebytes' Anti-Malware

• Please download Malwarebytes' Anti-Malware from from Here or Here
  
• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to
  • Update Malwarebytes' Anti-Malware
  • and Launch Malwarebytes' Anti-Malware
• then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform full scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected.
• When completed, a log will open in Notepad. please attach this log with your reply
  • If you accidently close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

====================================================

Run Kaspersky Online AV Scanner

In order to use it you have to use Internet Explorer.
Go to Kaspersky and click the Accept button at the end of the page.

Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%.

• Read the Requirements and limitations before you click Accept.
• Allow the ActiveX download if necessary.
• Once the database has downloaded, click Next.
• Click on "My Computer"
• When the scan has completed, click Save Report As...
• Enter a name for the file in the Filename: text box and then click the down arrow to the right of Save as type: and select text file (*.txt)
• Click Save - by default the file will be saved to your Desktop, but you can change this if you wish.

Attach the report into your next reply

Attach for me:
1) MBAM log
2) Kaspersky log

 

[Vortex]

Hi,

I've uploaded those files for you. I had to save the Kaspersky report, which was in html format, as a text file because I could not upload html.

 

[Vortex]

so, any ideas about this?

 

[Blind Dragon]

Looks like all the infection is in your email spam folder and one in your read messages folder

You should delete all of those as you can see in your kaspersky log

After that

Uninstall Combofix
* Click START then RUN
* Now type Combofix /u in the runbox
* Make sure there's a space between Combofix and /u
* Then hit Enter.

* The above procedure will:
* Delete the following:
* ComboFix and its associated files and folders.
* Reset the clock settings.
* Hide file extensions, if required.
* Hide System/Hidden files, if required.
* Set a new, clean Restore Point.

-----------------------------------------------------------------------

OTCleanit! by Oldtimer

• Download OTCleanIt
• Click the CleanUp! button.
  • It will go thorugh the list and remove all of the tools it finds and then delete itself (requiring a reboot).

---------------------------------------------------------------------------

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

1. Set correct settings for files
   • Click Start > My Computer > Tools menu (at top of page) > Folder Options > View tab.
   • Under "Hidden files and folders" if necessary select Do not show hidden files and folders.
   • If unchecked please check Hide protected operating system files (Recommended)
   • If necessary check "Display content of system folders"
   • If necessary Uncheck Hide file extensions for known file types.
   • Click OK
   
   clear system restore points
   • 
     This is a good time to clear your existing system restore points and establish a new clean restore point:
     • Go to Start > All Programs > Accessories > System Tools > System Restore
     • Select Create a restore point, and Ok it.
     • Next, go to Start > Run and type in cleanmgr
     • Select the More options tab
     • Choose the option to clean up system restore and OK it.
     This will remove all restore points except the new one you just created.
   
   
2. Make your Internet Explorer more secure - This can be done by following these simple instructions:
   1. From within Internet Explorer click on the Tools menu and then click on Options.
   2. Click once on the Security tab
   3. Click once on the Internet icon so it becomes highlighted.
   4. Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
        
      • Change the Download unsigned ActiveX controls to Disable
        
      • Change the Initialize and script ActiveX controls not marked as safe to Disable
        
      • Change the Installation of desktop items to Prompt
        
      • Change the Launching programs and files in an IFRAME to Prompt
        
      • Change the Navigate sub-frames across different domains to Prompt
        
      • When all these settings have been made, click on the OK button.
        
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
   5. Next press the Apply button and then the OK to exit the Internet Properties page.
3. Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.
   
   See this link for a listing of some online & their stand-alone antivirus programs:
   
   Virus, Spyware, and Malware Protection and Removal Resources
   
   
4. Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
   
   
5. Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.
   
   For a tutorial on Firewalls and a listing of some available ones see the link below:
   
   Understanding and Using Firewalls
   
   
6. Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.This is done in Vista through control panel -> windows updates.
   
   
7. Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
   
   A tutorial on installing & using this product can be found here:
   
   Using SpywareBlaster to protect your computer from Spyware and Malware
   
   
8. Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.

here are some additional utilities that will enhance your safety

• IE/Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
• MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
• Google Toolbar <= Get the free google toolbar to help stop pop up windows.
• Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
  Using Winpatrol to protect your computer from malicious software

 

[Vortex]

Thanks a million, seems to have fixed the problem.