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Infostealer.Gampass & W32.Almanche.C

By moniwood
Nov 21, 2007
  1. I am using Norton Corporate Edition and it has detected several files that have the W32.Almanhe.C!inf, one file with W32.Almanhe.C and one with Infostealer.Gampass.

    I was able to manually clean the infected files all but 4 doesn't allow me access:

    c:\windows\98781WL.DLL
    c:\windows\system 32\agrsmsvc.exe
    c:\windows\system 32\d9dx.dll
    c:\windows\system 32\d3d8xof.dll

    What can I do?

    Thank you.
     
  2. Daveskater

    Daveskater Banned Posts: 1,687

    Hello, moniwood, and welcome to Techspot :wave:

    Please take a look at the following threads to make your experience here as enjoyable as possible :)

    Message for all newcomers

    SNGX1275's Guide to making a good post/thread

    The Techspot FAQ

    If you could take a minute to fill in some of your profile information that would be helpful to all members of the forum :)
    Knowing someone's location in the world can be extremely helpful, even if you just put a country.

    Also remember to post any problems or questions that you have in the appropriate forums

    With regards to your problem, read this thread: If your system is infected, read this before deciding whether to Clean or Format

    If you decide to clean your system then follow the instructions in this thread Virus/Spyware/Malware, preliminary removal instructions and post your logs and the result of the Panda Antirootkit scan as a new reply to this thread
     
  3. moniwood

    moniwood TS Rookie Topic Starter

    W32.Almanahe.C & Infostealer.Gampass

    Thank you.

    I actually read the document, and because I do online banking and I work from home using my laptop, I think it would be better for me to reformat.

    I have a couple of questions:

    1) When I reformat, does that mean I have to give up all my documents, pictures, etc. because my system was infected or can I save my info?

    2) If I save my info to another hard drive, how does it get cleaned?

    3) Is the various affecting only my system and not my documents?

    Thank you for such a quick reply! BTW, I am an American living in China, so Spyware I think isn't an option to use.
     
  4. Daveskater

    Daveskater Banned Posts: 1,687

    To answer your questions, you can save all your important data to an external hard drive or usb flash drive etc and then copy it back onto your pc after you have reformatted. I would recommend virus scanning the drive before copying it back, though, to make sure it's clean and you don't end up with the same problems again :)

    If you would like instructions on reformatting then there is a tutorial here: How to reformat your hard drive and install/reinstall Windows

    Unless you are required to use Norton then i would recommend using different programs for your anti malware because Norton uses up lots of system resources and isn't as good as a lot of free programs out there.

    The programs that i use myself are AVG Free edition, Spybot S&D, Lavasoft Ad-aware and the windows firewall, however you can download a third party firewall for extra protection if you want, either ZoneAlarm, Kerio or Comodo. An alternative to AVG is Avast if you want to use that instead.
     
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