So I've been having some serious connection issues the past few weeks. When I first got internet at this location it was fine for several months, but a few weeks back it started going downhill. My connection will completely drop for several seconds. The "Online" light on the modem doesn't go out but internet access is still lost. Now this can happen several times an hour all night, or a few times throughout the day, or it could not happen at all for a day or two. My computer is connected directly to the modem and in the same room. I've tried checking the signals while the connection is down (modem light is still on) but no change really. Pinging to the default gateway remains the same as well. The disconnections usually last anywhere between 5 seconds to 2 minutes with most of them being around 45 seconds. I've contacted Brighthouse and they've sent people to fix it numerous times but nothing really changes. So far they've replaced the modem, updated the firmware, replaced my ethernet cable, undid and tightened the coax connections inside and outside, played with some modem settings, etc. but nothing fixed the issue. The first guy did find a coax on a splitter that lead to nothing, but removing it didn't solve anything. I doubt they even believe there's an issue because the techs keep saying the signal is fine and that their records show my modem isn't going offline. I'm at a complete loss at this point and they're the only well-known cable provider in my area.. Hopefully you guys can provide some insight? Please and thank you in advance. I've attached some pictures from the modem. I've tried showing the techs the event log but they don't seem to know anything about it or care. Also ignore the DHCP renew! If I'm missing any information you need please just ask .