TechSpot

Internet Constantly Disconnects

By ps2jfajr
Aug 6, 2008
  1. Heres my problem, it has persisted for the past 3-4 months or so.

    Randomly, but more frequently when i am gaming (WoW, Counter strike, Ventrilo, Warcraft III), my cable completely disconnects my internet and telephone (Optimum online & Voice)

    The modem itself stays on but the lights for DS, US, and Online go out for 30 secs to a minute then reconnects and my internet is fine for the next 30 minutes or so until the same thing happens again.

    I have switched out modems since it happened, no change.
    I have switched out routers (upgraded from a WRT54GS to a WRT310N), no change.


    I have seen you guys do some remarkable stuff with Hijackthis and such, if you could help me now with this problem it would relieve a lot of grief.

    Thanks for your time
     
  2. Ididmyc600

    Ididmyc600 TechSpot Chancellor Posts: 1,415

    Hi

    Just out of interest have you contacted your ISP in case it is a fault with their equipment. ?

    Regards
     
  3. CCT

    CCT TS Evangelist Posts: 2,653   +6

    Make sure the Power Management settings for the adapter aren't set to allow it to be turned off to conserve power.
     
  4. NetCablesPlus

    NetCablesPlus TS Maniac Posts: 228

    It sure sounds like you should be contacting your ISP about any issues that they are seeing from their side.
     
  5. tipstir

    tipstir TS Ambassador Posts: 2,393   +107

    Well you're done what most techs would do, now go to the source your ISP, as you rent the service from them, if there is trouble on their end you'll won't get the proper service you expect from them. Betting get on the horn with them now, otherwise your just wasting your money and not getting the full service with them you pay for.
     
  6. ps2jfajr

    ps2jfajr TS Rookie Topic Starter

    Ive contacted my ISP atleast 5-6 times


    They said it was a hardware problem so they reconfigured my cables, and replaced my modem box


    the problem still persists
     
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