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Internet Cutting Out

By JP707
Feb 13, 2016
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  1. Hi all,

    I recently moved to a new apartment and have a bit of a weird set up. The modem/router are in one room, and my main PC is connected via two ethernet Cat7 cables and a F-to-F connector. My WiFi has had a few issues cutting out, but I've been able to work on a remote desktop application successfully so I'm thinking it's actually the router or the connector that's the issue.

    I just had webpages stop loading and double checked on my phone while connected to WiFi, and it also didn't respond, so leaning toward the router. I checked the logs, and it had this:

    Time Priority Code Message
    Feb 13 2016 12:20:51 4-Error E107.0 SW upgrade Failed after download - Incompatible SW file

    Feb 13 2016 12:20:25 6-Notice E102.0 SW Download INIT - Via Config file d11_m_sb6141_silver_c01.cm

    Feb 13 2016 12:20:18 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=20:3d:66:04:20:b3;CMTS-MAC=00:01:5c:7a:d0:5c;CM-QOS=1.1;CM-VER=3.0;

    Feb 13 2016 12:20:17 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=20:3d:66:04:20:b3;CMTS-MAC=00:01:5c:7a:d0:5c;CM-QOS=1.1;CM-VER=3.0;

    Can anyone confirm from those errors if it's likely a router, connector, or possibly provider issue?

    Thanks for the help!
     
  2. learninmypc

    learninmypc TS Evangelist Posts: 6,611   +336

    I'm no techie but I don't think being connected via "TWO ethernet Cat7 cables" is necessary.
     
  3. bazz2004

    bazz2004 TS Evangelist Posts: 1,233   +201

    "a bit of a weird set up" is the last thing you need. Go for something straightforward or you'll be spending most of your spare time on this. Use a single ethernet cable or try Home-plugs if wireless won't do the job. Think around the problem. There are usually a few alternative solutions.
     

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