TechSpot

Internet Explorer browser GONE!

By tata1
Jun 23, 2006
  1. Hi,

    I suddenly can't use my Microsoft Internet Explorer browser at all. The error message that keeps coming up is "... has encountered a problem and needs to close. We are sorry..." etc.

    I tried re-installing IE 6 but that doesn't work. I tried uninstalling it, overwriting it, everything. It just won't work. Very annoying, considering how much depends on the damn thing - including Windows updates and some programs that won't work at all without it.

    Clues?

    Thank you!
     
  2. Vigilante

    Vigilante TechSpot Paladin Posts: 1,666

    You have up to date Antivirus? You scanned with Adaware and Spybot and Ewido?
    I would make sure you are clean first.
    Then I would post a HJT log here for us, because it could be a rogue BHO or ActiveX object causing the issue.

    Read this: http://www.techspot.com/vb/topic50981.html
    And post your log.

    We'll go from there.
     
  3. tata1

    tata1 TS Rookie Topic Starter

    Safe mode worked!

    Thanks, Vigilante, for the quick reply!

    As recommended in your forward email, I followed the TechSpot procedurals for beginners - downloaded all the trojan, bot, and virus cleaners - and ran them in the correct order according to instructions, in safe mode. Seems to have worked; I got Internet Explorer back instantly, without a problem.

    This forum is great. Thanks for taking part in it.
    :)
     
  4. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    Even though your problem has gone, you should still post a fresh HJT log into this thread.

    We can then take a look and see if your system is really clean.

    Regards Howard :wave: :wave:
     
  5. tata1

    tata1 TS Rookie Topic Starter

    HJT and Ab logs

    Thanks, Howard. Here's the stuff, attached.
     
  6. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Go HERE and follow the instructions exactly.

    Post a fresh HJT log and the Look2me destroyer log after doing the above.

    Regards Howard :)
     
  7. tata1

    tata1 TS Rookie Topic Starter

    Look2Me plus the Eiwo scan log

    Okay, here are the additional logs.
     
  8. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Look2me destroyer has killed quite a lot of nasties.

    However, I still need to see a fresh HJT log.

    Regards Howard :)
     
  9. tata1

    tata1 TS Rookie Topic Starter

    fresh HJT log

    From Safe mode
     
  10. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Sorry to be a pain, but I need to see a HJT log from normal mode.

    Regards Howard :)
     
  11. tata1

    tata1 TS Rookie Topic Starter

    np

    It was way more a pain to run it in safe mode, lol! Okay let's see just how many ways I can misunderstand an instruction before we're done.

    :)
     
  12. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Boot into safe mode. See how HERE. http://www.bleepingcomputer.com/forums/tutorial61.html


    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE. http://www.bleepingcomputer.com/forums/tutorial62.html

    Run HJT with no other programmes open. Have HJT fix the following, by placing a tick in the little box next to(if there).

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\windows\system32\blank.htm

    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\windows\system32\blank.htm

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer

    O4 - Global Startup: Portfolio Express.lnk = C:\Program Files\Extensis\Portfolio 6.0\Portfolio Express.exe

    Click on the fix checked button.

    Close HJT.

    Locate and delete the following bold files and/or directories(if there).

    C:\windows\system32\blank.htm


    Reboot into normal mode.

    Other than the above, your HJT log is clean.


    Regards Howard :)
     
  13. Vigilante

    Vigilante TechSpot Paladin Posts: 1,666

    Thanks for finishing this Howard, been out for a couple days.

    Glad IE is working! Now you just need to finish cleaning yourself, and then STOP using IE! lol

    Life goes on without ActiveX controls. And as for Windows Updates, you can get them with a plugin for Firefox at this site:
    http://windowsupdate.62nds.com/

    At least, use IE as little as possible.
     
  14. WinDoWsMoNoPoLy

    WinDoWsMoNoPoLy TS Rookie Posts: 252

    Wow, IE.... memories....
     
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