Internet Explorer browser GONE!

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tata1

Posts: 6   +0
Hi,

I suddenly can't use my Microsoft Internet Explorer browser at all. The error message that keeps coming up is "... has encountered a problem and needs to close. We are sorry..." etc.

I tried re-installing IE 6 but that doesn't work. I tried uninstalling it, overwriting it, everything. It just won't work. Very annoying, considering how much depends on the damn thing - including Windows updates and some programs that won't work at all without it.

Clues?

Thank you!
 
You have up to date Antivirus? You scanned with Adaware and Spybot and Ewido?
I would make sure you are clean first.
Then I would post a HJT log here for us, because it could be a rogue BHO or ActiveX object causing the issue.

Read this: https://www.techspot.com/vb/topic50981.html
And post your log.

We'll go from there.
 
Safe mode worked!

Thanks, Vigilante, for the quick reply!

As recommended in your forward email, I followed the TechSpot procedurals for beginners - downloaded all the trojan, bot, and virus cleaners - and ran them in the correct order according to instructions, in safe mode. Seems to have worked; I got Internet Explorer back instantly, without a problem.

This forum is great. Thanks for taking part in it.
:)
 
Hello and welcome to Techspot.

Even though your problem has gone, you should still post a fresh HJT log into this thread.

We can then take a look and see if your system is really clean.

Regards Howard :wave: :wave:
 
np

It was way more a pain to run it in safe mode, lol! Okay let's see just how many ways I can misunderstand an instruction before we're done.

:)
 
Boot into safe mode. See how HERE. http://www.bleepingcomputer.com/forums/tutorial61.html


In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE. http://www.bleepingcomputer.com/forums/tutorial62.html

Run HJT with no other programmes open. Have HJT fix the following, by placing a tick in the little box next to(if there).

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\windows\system32\blank.htm

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\windows\system32\blank.htm

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer

O4 - Global Startup: Portfolio Express.lnk = C:\Program Files\Extensis\Portfolio 6.0\Portfolio Express.exe

Click on the fix checked button.

Close HJT.

Locate and delete the following bold files and/or directories(if there).

C:\windows\system32\blank.htm


Reboot into normal mode.

Other than the above, your HJT log is clean.


Regards Howard :)
 
Thanks for finishing this Howard, been out for a couple days.

Glad IE is working! Now you just need to finish cleaning yourself, and then STOP using IE! lol

Life goes on without ActiveX controls. And as for Windows Updates, you can get them with a plugin for Firefox at this site:
http://windowsupdate.62nds.com/

At least, use IE as little as possible.
 
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