Internet Explorer Doesn't Work: Cannot Display Page Error

By zenrox
Feb 7, 2005
Topic Status:
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  1. Hello,
    I recently caught adware things on my computer such as CoolWebSearch and some other ones. So then I decided to run the spyware X scan from spywareinfo and run AVG Virus Scan. I picked up numerous adwares and about 5 viruses which I deleted. Now my internet explorer doesn't seem to load any web sites at all, I have tried reinstalling the IE SP1 Package for my Internet explorer 6 on win 98 SE. If anyone can help, I will gladly appreciate it very much.

    Here is the error I get when I try to open up IE:
    res://C:\WINDOWS\SYSTEM\SHDOCLC.DLL/dnserror.htm#

    And here are some other things I have already tried:
    - enable DNS
    - check the list of hosts files
  2. suzumebachi

    suzumebachi Newcomer, in training

    did you actually check inside the hosts file?

    i wouldn't be worried so much that the spyware deleted any hosts files, but that they actually modified them. most of the time, you can delete most entries except the 127.0.0.1 localhost entry (unless you need a host for your router).

    the other thing i would try is rebooting your router/broadband modem.

    and if that doesn't work, check all DHCP and DNS settings as per your ISP's specifications.

    also check any and all firewall settings.

    i've never heard of spywareinfo, but spybot search & destroy is probably by far the best spyware killer out there. especially when used in conjunction with adaware.

    does the internet work with firefox or nutscrape?
  3. zenrox

    zenrox Newcomer, in training Topic Starter

    Hello Suzumebachi,

    I did actually check the hosts files and they only had the 127.0.0.1 localhost entries. I don't run any firewalls on my computer and I am on a campus connection, so I only have an ethernet cable which connects to a plug and no modem.

    I am not really sure of how to configure DHCP and DNS settings but I've tried switching DNS on/off and it hasn't worked.

    Edit: Firefox does seem to work on my computer. The only problem with this program is that I can't access Windows Update or stream videos as I could with IE.

    Thank you for your quick response. ;)
  4. zenrox

    zenrox Newcomer, in training Topic Starter

    I don't know if this problem has been answered in another thread. If so please post the link.
  5. Tonkyboy

    Tonkyboy Newcomer, in training Posts: 33

    LSP may be the problem

    Go to Google. Search for LSPfix. Download the program and run it. It should restore the LSP Problems which has been caused by the removal of Spyware etc. I had a similar problem caused by Antivirus software sometime back.
    Good Luck.
    Tonkyboy.
  6. Phantasm66

    Phantasm66 Newcomer, in training Posts: 6,504

    That's some very good advice, there.
  7. jco

    jco Newcomer, in training

    IE browser not openning

    Sometimes you have to go to your ISP main connection Icon in my case it happened to me that for some reason I couldn't open my microsoft ISP nor Netscape internet browser. The solution was to reinstall my verizon ISP and go to their folder and open their online dialer. I went to Dell for support and their solution was to do OS complete recovery since IE cannot be recovered by any IE downloads, it's imposible to restore IE at according to Dell support.
    jco
  8. zenrox

    zenrox Newcomer, in training Topic Starter

    I ran the LSPfix and it didn't pick up any errors. There were no entries for the removal area so I think that meant everything was fine.

    I'm not sure if ISP connection is the problem because Firefox works on my computer...
  9. Tonkyboy

    Tonkyboy Newcomer, in training Posts: 33

    Sorry about this but I should have mentioned before that I also ran WinsockFix at the same time. Try to download & run that.

    Tonkyboy
  10. zenrox

    zenrox Newcomer, in training Topic Starter

    Thank you Tonkyboy!

    Running the Winsockfix and rebooting solved my issue just like that. I am a happy person now, thank you all who replied and helped.
  11. Lunatic

    Lunatic Newcomer, in training Posts: 66

    I've gotten the same error.
    What always fixes it for me is to go to Start-Run, type in ipconfig/release hit enter and go back in type ipconfig/renew and hit enter.
     
  12. Tonkyboy

    Tonkyboy Newcomer, in training Posts: 33

    No probs Vic. Don't forget to keep the programs in case you ever have the same error again.

    Tonkyboy.
  13. gladysclancy

    gladysclancy Newcomer, in training Posts: 16

    Thankyou to Tonkyboy

    A huge thankyou to Tonkyboy for his good advice.. After weeks of frustration of Internet Explorer (both IE6 & IE7) "cannot display the page", even though I am connected to the Internet and able to send emails through Outlook Express and upload photos to my websites, a Google Search led me to Tonkyboy's postings.
    I downloaded and ran both LSPfix and WinsockxpFix with great success. It is wonderful to be able to enjoy the internet once again.. Thankyou.
  14. momok

    momok Newcomer, in training Posts: 2,272

  15. Tonkyboy

    Tonkyboy Newcomer, in training Posts: 33

    Absolutely Momok. I find that these errors are nearly always associated with malware of some kind, if not directly then with the removal of it.
  16. gladysclancy

    gladysclancy Newcomer, in training Posts: 16

    Thankyou Momok! It sounds like really good advice and I read right through all the links, but I do not feel confident enough to tackle all those processes. I have up to date Nortons Internet Security 2006, Nortons System Works, use Ad-Aware daily, and Delete Cookies, Folders, History, etc daily. As there was no mention of Nortons in the Malware removel instructions, I wonder if there would be any conflicting issues or problems. I just hoped that what I had already done would be enough. Best wishes, gladysclancy
  17. momok

    momok Newcomer, in training Posts: 2,272

    Hi,

    Should you face any malware related problems, please run through those instructions. I would suggest turning off Norton, leaving only your firewall and running through as much of those instructions as possible. Then create a new thread in our Security and the Web forums and post the requested logs.

    Regards,
    Your friendly momok =)
  18. ocelot02

    ocelot02 Newcomer, in training

    I have the exact same problem, except I only have IE. How would I install firefox or any other app?
     
  19. gladysclancy

    gladysclancy Newcomer, in training Posts: 16

    Hi ocelot02.. My problem was successfully solved by following the instructions in posts above from Tonkyboy and Momok. Did the LSPfix and WinsockxpFix as suggested by Tonkyboy, then Cleaned my computer as suggested by Momok. I had previously tried Firefox and Opera with no success so uninstalled them both. Good Luck.. gladysclancy
  20. ocelot02

    ocelot02 Newcomer, in training

    yes but how would i Install any of those apps without any working browsers?
  21. gladysclancy

    gladysclancy Newcomer, in training Posts: 16

    Hi ocelot02.. That certainly presents a problem. Try disconnecting your modem for 5 mins, then plug in again to see if you can get a connection. From my experience, I would keep trying intermittantly for up to 5 hours to get a page displayed, then it would usually last for about an hour before getting that "Internet Explorer cannot display the page" again. Try doing the Windows Diagnostic from Tools > Diagnose Connection Problems as sometimes that will get you a connection. Try turning your Firewall Off, then On again. Or try phoning your ISP and get them to go through your settings with you and they may get you connected. Good luck.. gladysclancy.
  22. ocelot02

    ocelot02 Newcomer, in training

    theres nothing wrong with my connection. I can still connect to the internet and use apps like messenger. But with IE being my only browser, how would I download winsock or anything else?
  23. gladysclancy

    gladysclancy Newcomer, in training Posts: 16

    Hi ocelot02... I hoped that by continually trying the steps I suggested last time, you would be able to eventually "See the Page" occasionally. Guess I should have used the words "See the Page" instead of "getting a connection". When Internet Explorer says it "Cannot Display the Page" it is certainly possible to run the Windows Diagnostic as instructed on that page.
    Nor do you need to be able to view the page to Disconnect the Modem for 5 mins, then try Internet Explorer again in the hope that it displays the page.
    But if you have tried that over and over again without success, I can only suggest that you ask a friend to use their computer to do a Google Search for free LSPFix and WinsockxpFix, download (but not install) them to his computer then copy them to disk so you can copy them to your computer and run them. If you do not use Windows XP, choose the appropriate version of WinsockFix for your version of Windows.. gladysclancy.
  24. PCNovice

    PCNovice Newcomer, in training

    I tried this method before doing the LSP fix etc. and it worked wonders.

    Thanks!!!!!!
  25. lido88

    lido88 Newcomer, in training

    Internet connected but IE7 cannot display any page

    Hi all,

    Was over-zealous one evening to clean up laptop and deleted some rarely used programs (Veoh, HP support etc) Day after, internet explorer stops being able to display any page not even google/ yahoo. Internet was connected as could use Messenger and could also go on internet using BT Yahoo Browser. Just Internet Explorer that won't display any page. Tried to run Norton Antivirus but it stalled everytime.

    Any ideas/ suggestions? Thanks!
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