Internet Explorer Doesn't Work: Cannot Display Page Error

Hello,
I recently caught adware things on my computer such as CoolWebSearch and some other ones. So then I decided to run the spyware X scan from spywareinfo and run AVG Virus Scan. I picked up numerous adwares and about 5 viruses which I deleted. Now my internet explorer doesn't seem to load any web sites at all, I have tried reinstalling the IE SP1 Package for my Internet explorer 6 on win 98 SE. If anyone can help, I will gladly appreciate it very much.

Here is the error I get when I try to open up IE:
res://C:\WINDOWS\SYSTEM\SHDOCLC.DLL/dnserror.htm#

And here are some other things I have already tried:
- enable DNS
- check the list of hosts files

did you actually check inside the hosts file?

i wouldn't be worried so much that the spyware deleted any hosts files, but that they actually modified them. most of the time, you can delete most entries except the 127.0.0.1 localhost entry (unless you need a host for your router).

the other thing i would try is rebooting your router/broadband modem.

and if that doesn't work, check all DHCP and DNS settings as per your ISP's specifications.

also check any and all firewall settings.

i've never heard of spywareinfo, but spybot search & destroy is probably by far the best spyware killer out there. especially when used in conjunction with adaware.

does the internet work with firefox or nutscrape?

Hello Suzumebachi,

I did actually check the hosts files and they only had the 127.0.0.1 localhost entries. I don't run any firewalls on my computer and I am on a campus connection, so I only have an ethernet cable which connects to a plug and no modem.

I am not really sure of how to configure DHCP and DNS settings but I've tried switching DNS on/off and it hasn't worked.

Edit: Firefox does seem to work on my computer. The only problem with this program is that I can't access Windows Update or stream videos as I could with IE.

Thank you for your quick response.

I don't know if this problem has been answered in another thread. If so please post the link.

LSP may be the problem

Go to Google. Search for LSPfix. Download the program and run it. It should restore the LSP Problems which has been caused by the removal of Spyware etc. I had a similar problem caused by Antivirus software sometime back.
Good Luck.
Tonkyboy.

That's some very good advice, there.

IE browser not openning

Sometimes you have to go to your ISP main connection Icon in my case it happened to me that for some reason I couldn't open my microsoft ISP nor Netscape internet browser. The solution was to reinstall my verizon ISP and go to their folder and open their online dialer. I went to Dell for support and their solution was to do OS complete recovery since IE cannot be recovered by any IE downloads, it's imposible to restore IE at according to Dell support.
jco

I ran the LSPfix and it didn't pick up any errors. There were no entries for the removal area so I think that meant everything was fine.

I'm not sure if ISP connection is the problem because Firefox works on my computer...

Sorry about this but I should have mentioned before that I also ran WinsockFix at the same time. Try to download & run that.

Tonkyboy

Thank you Tonkyboy!

Running the Winsockfix and rebooting solved my issue just like that. I am a happy person now, thank you all who replied and helped.

I've gotten the same error.
What always fixes it for me is to go to Start-Run, type in ipconfig/release hit enter and go back in type ipconfig/renew and hit enter.

No probs Vic. Don't forget to keep the programs in case you ever have the same error again.

Tonkyboy.

Thankyou to Tonkyboy

A huge thankyou to Tonkyboy for his good advice.. After weeks of frustration of Internet Explorer (both IE6 & IE7) "cannot display the page", even though I am connected to the Internet and able to send emails through Outlook Express and upload photos to my websites, a Google Search led me to Tonkyboy's postings.
I downloaded and ran both LSPfix and WinsockxpFix with great success. It is wonderful to be able to enjoy the internet once again.. Thankyou.

Hi,

More often than not, these LSP/Winsock problems occur simultaneously with other malware infections. It would be wise to go through the Viruses/Spyware/Malware, preliminary removal instructions just in case there are further nasties residing in your system.

Or in the least, post a HijackThis log in our Security and the Web forums.


Regards,
Your friendly Momok =)

Absolutely Momok. I find that these errors are nearly always associated with malware of some kind, if not directly then with the removal of it.

Thankyou Momok! It sounds like really good advice and I read right through all the links, but I do not feel confident enough to tackle all those processes. I have up to date Nortons Internet Security 2006, Nortons System Works, use Ad-Aware daily, and Delete Cookies, Folders, History, etc daily. As there was no mention of Nortons in the Malware removel instructions, I wonder if there would be any conflicting issues or problems. I just hoped that what I had already done would be enough. Best wishes, gladysclancy

Hi,

Should you face any malware related problems, please run through those instructions. I would suggest turning off Norton, leaving only your firewall and running through as much of those instructions as possible. Then create a new thread in our Security and the Web forums and post the requested logs.

Regards,
Your friendly momok =)

I have the exact same problem, except I only have IE. How would I install firefox or any other app?

Hi ocelot02.. My problem was successfully solved by following the instructions in posts above from Tonkyboy and Momok. Did the LSPfix and WinsockxpFix as suggested by Tonkyboy, then Cleaned my computer as suggested by Momok. I had previously tried Firefox and Opera with no success so uninstalled them both. Good Luck.. gladysclancy

yes but how would i Install any of those apps without any working browsers?