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Internet explorer stopped working

By Prevs
Jun 23, 2006
  1. need help IE stopped running, when I click on it a page cannot be displayed error comes up, but when i start mozilla it works fine, it just started happening today, yesterday it was fine. I need IE because some sites(in particular microsoft sites) dont like mozilla. Also I can't use msn messenger until IE works and is online.
     
  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Let`s make sure viruses/spyware isn`t responsible.

    Go HERE and follow the instructions.

    Post a fresh HJT log into this thread, after doing the above.

    If it turns out you do have an infection, I`ll move this thread to our security and the web forum.

    Regards Howard :)
     
  3. Prevs

    Prevs TS Rookie Topic Starter Posts: 54

    OK will do

    Ive ran the scan doubt it will find anything since I log onto the net as a limited user and I ran trojan hunter and Windows bit defender last night and they didnt find anything.

    I tried attaching a text file but it didnt work so I put it in a zip format.
     
  4. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    That HJT log is clean.

    Perhaps you should ask the system administrator to run a full virus/spyware check.

    Regards Howard :)
     
  5. Prevs

    Prevs TS Rookie Topic Starter Posts: 54

    Yeah the problem is that im on my home computer
     
  6. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Does that mean you have full admin privileges?

    Regards Howard :)
     
  7. Prevs

    Prevs TS Rookie Topic Starter Posts: 54

    yeah, and I just finished running another scan with windows bit defender again and it was clean. Weird
     
  8. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Ok. Assuming your system is clean and that the problem is actually related to IE, do the following.

    Try doing a Windows repair as per this thread HERE. This will leave your data intact. However, it`s a good idea to backup your important data, just in case.

    Once you`ve finished the repair, you will need to run the Windows updates again.

    Regards Howard :)
     
  9. Prevs

    Prevs TS Rookie Topic Starter Posts: 54

    I reckon it will be easier if I just do a system restore
    thanks
     
  10. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Yes by all means try a restore.

    Please let us know the outcome.

    Regards Howard :)
     
  11. Prevs

    Prevs TS Rookie Topic Starter Posts: 54

    Yeah it just finished restoring and everything works just fine.
    thanks
     
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