Hi all -
A week or two ago, I noticed our home desktop had gotten some sort of virus that caused IE to go to ad pages when we clicked on google results, rather than to the appropriate website. To combat the problem, I downloaded spybot and ad-aware and ran them both, and then also purchased Norton Anti-Virus 2010 and installed that as well. My computer immediately began to run at a glacier-like pace - far slower than it had previously. More importantly, it lost the ability to connect to the internet.
I used the add/remove programs to remove each of those programs (as well as a McAfee program that I found saved to our desktop - no idea how long it had been there or what it was doing, but I don't think it was operating). I also used the Norton removal tool I found on the symantec website. No luck - the computer is still running extremely slowly, and it cannot connect to the internet. The laptop, however, continues to work fine off of the wireless network.
Does anyone have any suggestions? I am desperate!
A week or two ago, I noticed our home desktop had gotten some sort of virus that caused IE to go to ad pages when we clicked on google results, rather than to the appropriate website. To combat the problem, I downloaded spybot and ad-aware and ran them both, and then also purchased Norton Anti-Virus 2010 and installed that as well. My computer immediately began to run at a glacier-like pace - far slower than it had previously. More importantly, it lost the ability to connect to the internet.
I used the add/remove programs to remove each of those programs (as well as a McAfee program that I found saved to our desktop - no idea how long it had been there or what it was doing, but I don't think it was operating). I also used the Norton removal tool I found on the symantec website. No luck - the computer is still running extremely slowly, and it cannot connect to the internet. The laptop, however, continues to work fine off of the wireless network.
Does anyone have any suggestions? I am desperate!