interview for IT tech pos.
- Thread starter astra
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RealBlackStuff
Posts: 6,450 +3
Start with the "oldest" one.
FIFO system, First In, First Out.
FIFO system, First In, First Out.
Nic
Posts: 1,519 +1
Deal with the critical faults first, then work your way through the rest in date order (oldest first, for equal priority faults).
If some tasks are significantly longer than others, and the received date/time is similar, I would then tend to tackle the smaller jobs first, so that the list goes down quicker, and less users are inconvenienced. Use common sense to evaluate tasks.
If some tasks are significantly longer than others, and the received date/time is similar, I would then tend to tackle the smaller jobs first, so that the list goes down quicker, and less users are inconvenienced. Use common sense to evaluate tasks.
Charles Hammond
Posts: 57 +0
Never mention any real faults that is just a trick question. Say something like I just dont have enough time to help more people in this world. It makes me feel good when I am helping someone and that is why I think I would like to be doing this job for you.
Spliffmeister
Posts: 508 +0
you need to prioritise in terms of the impact that the fault has upon your customers...
welcome to the world of IT support...
welcome to the world of IT support...
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