We are a family of 4 living in Northern Ontario. We pretty much rely on our computers for entertainment when it's -40C and so cold your eyelids seal shut when you're outside too long. You may find we ask a lot of questions. We don't have the usual option of going to the local computer shop for answers, or dropping by Staples or so on. The closest stores are 3 hours away, and that is not accounting for the snow of course. So please bear with us. We aren't trying to be irritating people and will gladly contribute if there's anything we might know that someone else does not (though that's unlikely lol)...but we also are reaching out to you for some help, too, because we're surrounded by ice, snow, and now facing the loss of one of our computers. Eeek!