TechSpot

ISP says im sending spam

By ozworth
Oct 27, 2009
  1. About a week ago my isp telephoned me to say that i was sending spam.I have an adsl connection with 4 computers in the house 2 wireless conections and 2 cable going through a router modem.I ran scans with avg and eset online scanner but nothing came up.My internet is painfully slow of late.If a computer was sending spam would this affect my connection and if it did why is it slow on each computer i connect with?Is there a way to find out which one is the culprit?Thank you!
     
  2. ozworth

    ozworth TS Rookie Topic Starter

    Im very Sorry i have just read your 8 steps i will do this first on each computer and come back when i have finished.
     
  3. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    You're forgiven! But only if you paste the HijackThis log in and attach the others!

    Forgive me, it's been a long day. Will review you logs in your next reply.
     
  4. ozworth

    ozworth TS Rookie Topic Starter

    Ok let me correct myself there are 3 computers connected here the fourth is not connected at all.Here are the results for computer no1 a highly suspect looking notebook.

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 08:42:22, on 28/10/2009
    Platform: Windows XP SP3, v.5512 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.20861)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Intel\WiFi\bin\S24EvMon.exe
    C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
    C:\WINDOWS\system32\DVDRAMSV.exe
    C:\Program Files\Intel\WiFi\bin\EvtEng.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Fichiers communs\Intel\WirelessCommon\RegSrvc.exe
    C:\WINDOWS\system32\svchost.exe
    C:\PROGRA~1\SPEEDB~1\VideoAcceleratorService.exe
    C:\PROGRA~1\AVG\AVG8\avgrsx.exe
    C:\PROGRA~1\AVG\AVG8\avgnsx.exe
    C:\PROGRA~1\AVG\AVG8\avgemc.exe
    C:\Program Files\VistaDriveIcon\DrvIcon.exe
    C:\Program Files\Intel\WiFi\bin\ZCfgSvc.exe
    C:\Program Files\Fichiers communs\Intel\WirelessCommon\iFrmewrk.exe
    C:\WINDOWS\RTHDCPL.EXE
    C:\Program Files\SpeedBit Video Accelerator\VideoAccelerator.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\system32\igfxpers.exe
    C:\PROGRA~1\AVG\AVG8\avgtray.exe
    C:\PROGRA~1\SPEEDB~1\VideoAcceleratorEngine.exe
    C:\WINDOWS\Philips\SPC230NC\Monitor.exe
    C:\Program Files\COMODO\COMODO Internet Security\cfp.exe
    C:\Program Files\RocketDock\RocketDock.exe
    C:\WINDOWS\system32\igfxsrvc.exe
    C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
    C:\Program Files\AVG\AVG8\avgcsrvx.exe
    C:\Program Files\Windows Trust\wASO.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\WINDOWS\system32\wbem\unsecapp.exe
    C:\Program Files\Skype\Phone\Skype.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\WINDOWS\system32\wbem\wmiapsrv.exe
    C:\Program Files\Skype\Plugin Manager\skypePM.exe
    C:\Program Files\Philips\Philips SPC230NC Webcam\TrayMin230.exe
    C:\Program Files\GigaTribe\gigatribe.exe
    C:\Program Files\Styler\Styler.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Skype\Toolbars\Shared\SkypeNames.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.google.fr/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.fr/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.google.fr/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.google.fr/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.fr/
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = file://C:\PROGRA~1\SPEEDB~1\vaproxy.pac
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Favoris
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Fichiers communs\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - C:\Program Files\AVG\AVG8\avgssie.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: StylerToolBar - {D2F8F919-690B-4EA2-9FA7-A203D1E04F75} - C:\Program Files\Styler\TB\StylerTB.dll
    O4 - HKLM\..\Run: [DrvIcon] C:\Program Files\VistaDriveIcon\DrvIcon.exe
    O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\WiFi\bin\ZCfgSvc.exe"
    O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Fichiers communs\Intel\WirelessCommon\iFrmewrk.exe" /tf Intel Wireless Tray
    O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
    O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [SpeedBitVideoAccelerator] "C:\Program Files\SpeedBit Video Accelerator\VideoAccelerator.exe"
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
    O4 - HKLM\..\Run: [SPC230NC_Monitor] C:\WINDOWS\Philips\SPC230NC\Monitor.exe
    O4 - HKLM\..\Run: [SPC_Monitor] C:\WINDOWS\Philips\SPC230NC\Monitor.exe
    O4 - HKLM\..\Run: [COMODO Internet Security] "C:\Program Files\COMODO\COMODO Internet Security\cfp.exe" -h
    O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
    O4 - HKCU\..\Run: [RocketDock] "C:\Program Files\RocketDock\RocketDock.exe"
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
    O4 - HKCU\..\Run: [wASO] C:\Program Files\Windows Trust\wASO.exe /S
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - Startup: GigaTribe.lnk = C:\Program Files\GigaTribe\gigatribe.exe
    O4 - Startup: Styler.lnk = ?
    O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
    O4 - Global Startup: TrayMin230.lnk = ?
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) -
    O16 - DPF: {e2883e8f-472f-4fb0-9522-ac9bf37916a7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\FICHIE~1\Skype\SKYPE4~1.DLL
    O20 - AppInit_DLLs: C:\WINDOWS\system32\guard32.dll
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
    O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
    O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
    O23 - Service: Service de transfert intelligent en arrière-plan (BITS) - Unknown owner - C:\WINDOWS\
    O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
    O23 - Service: DVD-RAM_Service (dvd-ram_service) - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe
    O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel(R) Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Lavasoft Ad-Aware Service (lavasoft ad-aware service) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
    O23 - Service: Ma-Config Service (maconfservice) - CybelSoft - C:\Program Files\ma-config.com\maconfservice.exe
    O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel(R) Corporation - C:\Program Files\Fichiers communs\Intel\WirelessCommon\RegSrvc.exe
    O23 - Service: Intel(R) PROSet/Wireless WiFi Service (S24EventMonitor) - Intel(R) Corporation - C:\Program Files\Intel\WiFi\bin\S24EvMon.exe
    O23 - Service: VideoAcceleratorService - Speedbit Ltd. - C:\PROGRA~1\SPEEDB~1\VideoAcceleratorService.exe
    O23 - Service: Mises à jour automatiques (wuauserv) - Unknown owner - C:\WINDOWS\

    --
    End of file - 8194 bytes
     
  5. ozworth

    ozworth TS Rookie Topic Starter

    Computer no2

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 12:30:46 PM, on 10/28/2009
    Platform: Unknown Windows (WinNT 6.01.3004)
    MSIE: Internet Explorer v8.00 (8.00.7100.0000)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\taskhost.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\COMODO\COMODO Internet Security\cfp.exe
    C:\Program Files\Windows Live\Messenger\msnmsgr.exe
    C:\Program Files\Software Informer\softinfo.exe
    C:\Program Files\Free Download Manager\fdm.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\Program Files\McAfee Security Scan\1.0.150\SSScheduler.exe
    C:\Program Files\Thomson\TG123g\WlanCU.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Windows\system32\SearchProtocolHost.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Programme d'aide de l'Assistant de connexion Windows Live - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: FDMIECookiesBHO Class - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - C:\Program Files\Free Download Manager\iefdm2.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll (file missing)
    O4 - HKLM\..\Run: [RivaTunerStartupDaemon] "C:\Program Files\RivaTuner v2.24\RivaTunerWrapper.exe" /S
    O4 - HKLM\..\Run: [COMODO Internet Security] "C:\Program Files\COMODO\COMODO Internet Security\cfp.exe" -h
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [Software Informer] "C:\Program Files\Software Informer\softinfo.exe" -autorun
    O4 - HKCU\..\Run: [Free Download Manager] "C:\Program Files\Free Download Manager\fdm.exe" -autorun
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
    O4 - Global Startup: McAfee Security Scan.lnk = ?
    O4 - Global Startup: Wireless Configuration Utility.lnk = C:\Program Files\Thomson\TG123g\WlanCU.exe
    O8 - Extra context menu item: Tout télécharger avec Free Download Manager - file://C:\Program Files\Free Download Manager\dlall.htm
    O8 - Extra context menu item: Télécharger avec Free Download Manager - file://C:\Program Files\Free Download Manager\dllink.htm
    O8 - Extra context menu item: Télécharger la sélection avec Free Download Manager - file://C:\Program Files\Free Download Manager\dlselected.htm
    O8 - Extra context menu item: Télécharger la vidéo avec Free Download Manager - file://C:\Program Files\Free Download Manager\dlfvideo.htm
    O13 - Gopher Prefix:
    O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
    O16 - DPF: {9D190AE6-C81E-4039-8061-978EBAD10073} (F-Secure Online Scanner 3.0) - http://securite.neuf.fr/Ols/fscax.cab
    O20 - AppInit_DLLs: C:\Windows\system32\guard32.dll
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
    O23 - Service: Google Update Service (gupdate1ca0f06fdfc8dac) (gupdate1ca0f06fdfc8dac) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe

    --
    End of file - 4911 bytes
     
  6. gguerra

    gguerra TS Maniac Posts: 317

    Are you running Windows Live Messenger?? I had a case recently where someone or something hacked my messenger and that was responsible for sending out spam to all the people saved in my address book. What I did was just close the messenger (my PC is on all the time). You can disable the automatic startup for messenger as well.
     
  7. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Computer #1:
    Mbam: No action taken.> means you did not check this:
    • Make sure that everything is checked, and click Remove Selected.

    Update Malwarebytes and rescan with this line checked.

    1. The spam does not have to be coming from your computer(s). It can be sending from anyone's computer that has your email address on it. Someone gets a mass mailing Worm, the Worm send email to everyone in the address book.

    2. It shouldn't be slowing down any of the computers.

    3. Finding 'which' is the culprit is moot- it is most likely not either.

    Suspicious entries in HijackThis:

    Please reopen HijackThis to 'do system scan only'. Check each of the following entries if present:

    O4 - Startup: Styler.lnk = ?
    O4 - Global Startup: TrayMin230.lnk = ?
    O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) -


    Close all Windows except HijackThis and click on "Fix Checked."

    Run Eset NOD32 Online AntiVirus Scanner HERE

    Note: You will need to use Internet Explorer for this scan.
    • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
    • When asked, allow the Active X control to install
    • Disable your current Antivirus software. You can usually do this with its Notification Tray icon near the clock.
    • Click Start
    • Make sure that the option "Remove found threats" is Unchecked, and the option "Scan unwanted applications" is checked
    • Click Scan
    • Wait for the scan to finish
    • Re-enable your Antivirus software.
    • A logfile is created and located at C:\Program Files\EsetOnlineScanner\log.txt. Please include this on your post.

    Please download ComboFix HERE:
    • With ComboFix, at the download window, please rename it to Combo-Fix(.exe) before downloading it.
    • Please disable all security programs, such as antiviruses, antispywares, and firewalls. Also disable your internet connection.
    • Run Combo-Fix.exe and follow the prompts.
      (Understand that things like your system clock changing and your desktop disappearing might happen. Do not worry, because all will be restored later.)
    • Wait for the scan to be completed.
    • If it requires a reboot, please do it.
    • After the scan has completed entirely, please post the log here. The log will be located at C:\ComboFix(.txt)

    Notes:

    • 1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
      2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
      3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell your helper.
      4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

    Rescan with HijackThis ans paste in new log.

    Also attach the following:
    New Malwarebytes log.
    Eset log
    Combofix report
     
  8. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Computer 2

    Logs are clean. just do the following:
    Run Eset NOD32 Online AntiVirus Scanner HERE

    Note: You will need to use Internet Explorer for this scan.
    • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
    • When asked, allow the Active X control to install
    • Disable your current Antivirus software. You can usually do this with its Notification Tray icon near the clock.
    • Click Start
    • Make sure that the option "Remove found threats" is Unchecked, and the option "Scan unwanted applications" is checked
    • Click Scan
    • Wait for the scan to finish
    • Re-enable your Antivirus software.
    • A logfile is created and located at C:\Program Files\EsetOnlineScanner\log.txt. Please include this on your post.

    Attach log.

    Edit: Question: Because of the language difference, do you know what this is?
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve

    Last night I has Dutch logs, today it's French!
     
  9. ozworth

    ozworth TS Rookie Topic Starter

    My girlfriends son runs messenger alot to speak and meet with his friends.He did have a problem previously where his friends on messenger kept getting false messages from him but i remember following some instructions which arranged the problem.I will ask him when he gets back later if there has been any strange behavior.It could be something like this also.What im curious to know is how this spamming would affect my internet connection speed.Im just not sure whether its the spam or my connections just bad.In a way i would prefer some obvious symptons so i would know for sure when it had been cured.
    Thanks gguerra
     
  10. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    If the ISP has contacted you about spam, I would guess that it must be a significant amount. And if you had malware of this nature on your systems and it was sending out mass mailings, technically it "could" slow down your system.

    But this would not be all of the time- only when the mass mailings were going out. So when you describe "painfully slow" I wouldn't associate that with spamming.

    Suggest you push the ISP for more information: ask if there is any particular location the spam is being sent. Ask what the platform average speed is for your area.

    Be sure to go back and redo the Mbam scan and the HJT removals I gave you.
     
  11. ozworth

    ozworth TS Rookie Topic Starter

    Ok im finally back sorry for the delay and thanks for al your time and patience!
    I ran malwarebytes again checked and removed.I did this before but took the log before i checked and removed.
    I fixed the following entries on hijack this

    O4 - Startup: Styler.lnk = ?
    O4 - Global Startup: TrayMin230.lnk = ?
    O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) -
    Then i ran eset
    Combo fix told me it was not compatible with my os
    The os is called windows trust which ive never seen or heard of before but the system tells me its xp with sp3.
    I do not know what this line is R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve but it does not seem that French to me.I am English and my French is not amazing.hence why i find it difficult talking to my ISP about technical things.
     
  12. ozworth

    ozworth TS Rookie Topic Starter

    here is machine no3

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 19:03:43, on 28/10/2009
    Platform: Windows Vista SP1 (WinNT 6.00.1905)
    MSIE: Internet Explorer v8.00 (8.00.6001.18828)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Canon\MyPrinter\BJMYPRT.EXE
    C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
    C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
    C:\Program Files\COMODO\COMODO Internet Security\cfp.exe
    C:\Program Files\Java\jre6\bin\jusched.exe
    C:\Program Files\Windows Live\Messenger\msnmsgr.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Windows\system32\wbem\unsecapp.exe
    C:\Windows\system32\wuauclt.exe
    C:\Program Files\Windows Live\Contacts\wlcomm.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    C:\Windows\system32\SearchFilterHost.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: (no name) - {BE89472C-B803-4D1D-9A9A-0A63660E0FE3} - C:\PROGRA~1\COPERN~1\COPERN~1.DLL
    O1 - Hosts: ::1 localhost
    O2 - BHO: Aide pour le lien d'Adobe PDF Reader - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
    O2 - BHO: Programme d'aide de l'Assistant de connexion Windows Live - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O3 - Toolbar: Copernic Agent - {F2E259E8-0FC8-438C-A6E0-342DD80FA53E} - C:\Program Files\Copernic Agent\CopernicAgentExt.dll
    O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
    O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [COMODO Internet Security] "C:\Program Files\COMODO\COMODO Internet Security\cfp.exe" -h
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
    O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'SERVICE LOCAL')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'SERVICE LOCAL')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'SERVICE RÉSEAU')
    O4 - .DEFAULT User Startup: TRDCReminder.lnk = C:\Program Files\TOSHIBA\TRDCReminder\TRDCReminder.exe (User 'Default user')
    O8 - Extra context menu item: Chercher avec Copernic Agent - res://C:\Program Files\Copernic Agent\CopernicAgentExt.rdl/INTEGRATION_MENU_SEARCHEXT
    O8 - Extra context menu item: E&xporter vers Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE
    O9 - Extra 'Tools' menuitem: Démarrer Copernic Agent - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE
    O9 - Extra button: Ajout Direct - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Ajout Direct dans Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: (no name) - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O9 - Extra button: Copernic Agent - {688DC797-DC11-46A7-9F1B-445F4F58CE6E} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE
    O9 - Extra button: eBay - Achetez, Vendez - {76577871-04EC-495E-A12B-91F7C3600AFA} - http://rover.ebay.com/rover/1/709-44555-9400-3/4 (file missing)
    O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\Windows\bdoscandel.exe
    O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\Windows\bdoscandel.exe
    O9 - Extra button: Amazon.fr - {8A918C1D-E123-4E36-B562-5C1519E434CE} - http://www.amazon.fr/exec/obidos/redirect-home?tag=Toshibafrbholink-21&site=home (file missing)
    O13 - Gopher Prefix:
    O16 - DPF: CabBuilder - http://kiw.imgag.com/imgag/kiw/toolbar/download/InstallerControl.cab
    O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://www.bitdefender.fr/scan_fr/scan8/oscan8.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files\Common Files\Skype\Skype4COM.dll
    O20 - AppInit_DLLs: C:\Windows\system32\guard32.dll
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
    O23 - Service: Service Bonjour (Bonjour Service) - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
    O23 - Service: ConfigFree Service - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    O23 - Service: PIXMA Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
    O23 - Service: Service de l'iPod (iPod Service) - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
    O23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TOSHIBA DVD PLAYER\TNaviSrv.exe
    O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe
    O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - c:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
    O23 - Service: TOSHIBA SMART Log Service - TOSHIBA Corporation - c:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe

    --
    End of file - 8213 bytes
     
  13. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    I'm going to have to put you on hold here. I didn't know you were going to throw 3 machines at me! I'm behind in helping others and need to catch up.

    First thing to do on Computer #3 is to get an antivirus program on it! It looks like you have BitDefender online scan and the Comodo firewall, but no antivirus:

    Good security demands, in part, that you have an up-to-date antivirus program. This protects the system against viruses, Worms and some Trojans. Without this protection, the system is more vulnerable to attacks. Since you do not have an antivirus program, please consider installing one of the following programs- Note: You should have only one antivirus program.
    Both of the following programs are free and known to be good:

    Avira Free
    Avast Home

    Please reboot the system after the installation is complete.

    Once the programs is installed, you should check for updates immediately and then run a full system scan. This will help to make sure the program is configured and working properly and alert you to any viruses that might be on the system as a result of not having a functional AV.
     
  14. ozworth

    ozworth TS Rookie Topic Starter

    NO problem bobbye i cant thank you enough as it is.I feel a bit a bit guilty with all the help you have given me as im not giving anything in return.I think im going to do a fresh install on machine 2 as it seems the worst of all of them.Still a few general questions id like to ask you about spam if you dont mind?thanks again for all of your help and hope you get some rest at the weekend!
     
  15. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Well, as you can tell, I got sidetracked. But I'd like to finish you up.

    Lots of advertising on Computer #3

    Zango:
    This is an Optional Removal. I recommend that you uninstall this for the following reasons:
    Adware or advertising-supported software is any software package which automatically plays, displays, or downloads advertisements to a computer after the software is installed on it or while the application is being used. Some types of adware are also spyware and can be classified as privacy-invasive software.

    • How Do I Remove Zango?
      [1] Click on Start, Settings, Control Panel
      [2] Double click on Add/Remove Programs
      [3] Find "Zango" in the list of installed programs and click on Change/Remove to uninstall it. There may also be a program called Media Gateway, remove it as well.
      [4] You'll be presented with the following screen during the uninstall process, you'll want to check either the Zango toolbar or Search Assistant, or both before clicking Next to complete the uninstall.
      [​IMG]
      [5] Reboot your Computer and run HijackThis in 'do system scan only'. Check any of the following entries if present:

    C:\Program Files\Zango\zango.exe
    C:\Program Files\ZangoToolbar\Bin\4.8.3.0\ZbSrv.exe
    O2 - BHO: Zango Search Assistant Helper /fleok=1D8A83A5C5E0117D9CA975760EA83FA5EF80752B94E2DE765D754E2937C3 - {56F1D444-11BF-4879-A12B-79CF0177F038} - c:\program files\zango\zangohook.dll
    O2 - BHO: Zango Toolbar - {5CBE2611-C31B-401F-89BC-4CBB25E853D7} - C:\Program Files\ZangoToolbar\Bin\4.8.3.0\ZbHostIE.dll
    O3 - Toolbar: Zango Toolbar - {5CBE2611-C31B-401F-89BC-4CBB25E853D7} - C:\Program Files\ZangoToolbar\Bin\4.8.3.0\ZbHostIE.dll
    O4 - HKLM\..\Run: [zango] "c:\program files\zango\zango.exe"


    Close all Windows except HijackThis and click on "Fix Checked."

    Boot into Safe Mode
    • Restart your computer and start pressing the F8 key on your keyboard.
    • Select the Safe Mode option when the Windows Advanced Options menu appears, and then press ENTER.

    Using Windows Explorer: Right click on Start> Explore> Local Drive (C)> Programs> do a right click> delete on thef ollowing if present:
    Zango
    Media Gateway


    NOTE: You likely won't find all of the Zango entries- but if you do decide to remove it, just remove those you do find.

    Let me know how that goes. Then I'll give you the instructions for removing the cleaning tools on all of the systems (easy!) and have you set new clean restore points.
     
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