Solved Issue with nengine.dll, wireless and automatic rebooting

[Isabel1919]

Just a quick question - is it a good idea to post all of this data about my laptop on a site open to anyone?

 

[Isabel1919]

And an update from my side - of the three issues I had at the beginning only one remains namely the wireless connection. I did some searching today and apparently this seems to be an issue with the intel chip... One that there is currently no solution to. That said, do you think we should keep on scanning my laptop with different programs? I am absolutely up for it - but I also don't want to waste your time searching for something that might really be a hardware/software issue. Whats your take on the situation?

 

[Broni]

There is nothing private in your logs.
Hundreds of logs like your are posted on the net every day.

I suggest we finish cleaning process and we'll go from there.

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following

:OTL
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.


:Services

:Reg

:Files
C:\FRST

:Commands
[purity]
[emptytemp]
[emptyjava]
[emptyflash]
[Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done
• You will get a log that shows the results of the fix. Please post it.

NOTE. If for any reason OTL stalls (most likely at "killing processes..." step) run the fix from safe mode.

Last scans...

Download Security Check from here or here and save it to your Desktop.

• Double-click SecurityCheck.exe
• Follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.

• Make sure the following options are checked:
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
  • Windows Defender
  • Other Services
• Press "Scan".
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please copy and paste the log to your reply.

Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe

• Double click on TFC.exe to run the program.
• Click on Start button to begin cleaning process.
• TFC will close all running programs, and it may ask you to restart computer.

Please run a free online scan with the ESET Online Scanner

• Disable your antivirus program
• Click on "Run ESET Online Scanner" button.
• Tick the box next to YES, I accept the Terms of Use
• Click Start
• Accept any security warnings from your browser.
• Check Scan archives
• Click Start
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
• When the scan completes, click on List of found threats
• Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
• NOTE. If Eset won't find any threats, it won't produce any log.

 

[Broni]

Still with me?

 

[Isabel1919]

Still here. Sorry. Getting back to this on the weekend hopefully. I have a reminder in my calendar

 

[Broni]

 

[Isabel1919]

All processes killed
========== OTL ==========
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\Locked deleted successfully.
========== SERVICES/DRIVERS ==========
========== REGISTRY ==========
========== FILES ==========
File\Folder C:\FRST not found.
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 57472 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

User: Rialtmann
->Temp folder emptied: 66505380 bytes
->Temporary Internet Files folder emptied: 155716114 bytes
->Google Chrome cache emptied: 413562916 bytes
->Flash cache emptied: 58380 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 3262099 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 128 bytes
RecycleBin emptied: 736388285 bytes

Total Files Cleaned = 1,312.00 mb


[EMPTYJAVA]

User: All Users

User: Default

User: Default User

User: Public

User: Rialtmann

Total Java Files Cleaned = 0.00 mb


[EMPTYFLASH]

User: All Users

User: Default
->Flash cache emptied: 0 bytes

User: Default User
->Flash cache emptied: 0 bytes

User: Public

User: Rialtmann
->Flash cache emptied: 0 bytes

Total Flash Files Cleaned = 0.00 mb


OTL by OldTimer - Version 3.2.69.0 log created on 04202014_011214

Files\Folders moved on Reboot...
C:\Users\Rialtmann\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
C:\Users\Rialtmann\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat moved successfully.
C:\WINDOWS\temp\FXSAPIDebugLogFile.txt moved successfully.
C:\WINDOWS\temp\FXSTIFFDebugLogFile.txt moved successfully.

PendingFileRenameOperations files...

Registry entries deleted on Reboot...

 

[Isabel1919]

Results of screen317's Security Check version 0.99.82
x64 (UAC is enabled)
Internet Explorer 10 Out of date!
``````````````Antivirus/Firewall Check:``````````````
Windows Security Center service is not running! This report may not be accurate!
AVG AntiVirus Free Edition 2014
Windows Defender
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Adobe Reader XI
Google Chrome 33.0.1750.154
Google Chrome 34.0.1847.116
````````Process Check: objlist.exe by Laurent````````
AVG avgwdsvc.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: %
````````````````````End of Log``````````````````````

 

[Isabel1919]

Farbar Service Scanner Version: 25-02-2014
Ran by Rialtmann (administrator) on 20-04-2014 at 01:16:39
Running from "C:\Users\Rialtmann\Downloads"
Microsoft Windows 8 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MsMpEng.exe => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

 

[Isabel1919]

Used Temp File Cleaner

 

[Isabel1919]

C:\Users\Rialtmann\AppData\Roaming\Booz And Company\Updater\ToolbarUpdater2010.vbs VBS/TrojanDownloader.Psyme.gen trojan cleaned by deleting - quarantined

 

[Broni]

Your computer is clean

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download

DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

• Activate UAC (optional; some users prefer to keep it off)
• Remove disinfection tools
• Create registry backup
• Purge System Restore
• Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

8. Download and install Secunia Personal Software Inspector (PSI): https://www.techspot.com/downloads/4898-secunia-personal-software-inspector-psi.html. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/for...curity-questions-best-practices/#entry3187642

12. Please, let me know, how your computer is doing.

 

[Isabel1919]

Thanks so much Broni. I'll try to get to all of the above in about a weeks time - dont have good enough access to the internet at the moment. Will update you on how it goes. Thanks again for all your help!

 

[Broni]

Way to go!!
Good luck and stay safe