I completed the 8-step removal process and still have issues. I'm running Firefox 3.5 with Windows XP Media Center SP3 on a HP m7363w. Many website features are not working properly on this PC, but fine on every other I've tried. I have a feeling it is connected to Java, but I am not sure. Hotmail shows up as a blank white screen, and many photo galleries, etc. will not let me scroll through. Bing.com maps are not working, and facebook is unreliable with its dialog boxes, etc. I googled the problem I was having a few weeks ago and stumbled upon a post on this site where combofix was recommended. I downloaded & ran combofix with no apparent success and then did the 8-step process when I found it and it worked! For a few days... And since then it has been doing the same thing ever since for at least a couple weeks now. From what I can tell, everything has come out clean, but I'm still having issues. Any help is greatly appreciated, because I am in over my head. Thanks!