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iTunes and QuickTime Going Up The Wall

By TheJediSlayer
Oct 12, 2007
  1. Hello, I recently tried to update iTunes and QuickTime on my parent's computer. However, every time I try and update both programs, they simply stop halfway through their installation. I get some error each time that pops up with this:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\...

    I've tried to get into the file, but I can't gain access to it. I have also tried to unistall iTunes and Quicktime, but doesn't seem to matter. Any help would be appreciated.
     
  2. Jase123

    Jase123 Banned Posts: 1,012

    It seems to me that they are corrupted.

    Unistall both of them. Then download the latest ones.

    Regards Jase :)
     
  3. TheJediSlayer

    TheJediSlayer TS Rookie Topic Starter Posts: 164

    I tried to uninstall them both, but iTunes is being too damn stubborn to be taken off. QuickTime, was removed though and then re-added again with the latest version if I remember correctly. Every time it's the same error after trying to update iTunes.
     
  4. Jase123

    Jase123 Banned Posts: 1,012

    Please download Total Uninstall from HERE, and then try to remove Itunes.

    You can take a look at the following thread, it explains how to remove programs manually from the registry.

    http://www.theeldergeek.com/manually_uninstall_programs.htm

    Note: Before doing anything in registry, click file, then export and save to a desired location.

    Regards Jase :)
     
  5. TheJediSlayer

    TheJediSlayer TS Rookie Topic Starter Posts: 164

    I uninstalled both iTunes and QuickTime with that Total Uninstall program. However, now I get the following error when trying to install iTunes again:

    "1: The InstallScript engine is missing from the machine. If available, please run ISScript.msi, or contact your support personnel for further assistance."
     
  6. Jase123

    Jase123 Banned Posts: 1,012

    Ok.

    To correct this error, download and run the newer version iiscript8.msi


    Then try to install Itunes again.

    Regards Jase :)
     
  7. TheJediSlayer

    TheJediSlayer TS Rookie Topic Starter Posts: 164

    Yikes! Seems like this thing keeps getting worse and worse by the minute. I got three errors this time, rather than one.

    "Error 1905.Module C:\Program Files\iTunes\ITDetector.ocx failed to unregister. HRESULT - 2147220472. Contact your support personnel.

    Could not open key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\...\{3CB41017-4C56-934C-ED02156251E7}. Verify that you have sufficient access to that key, or contact your support personnel."

    Note: Two of the three errors were the same I believe.
     
  8. Jase123

    Jase123 Banned Posts: 1,012

    Go into registry by going to start/run and typing in Regedit.

    Note: Before making any changes go to file, then export, and save to a desired location.

    Now search for Itunes and delete any keys found't. Then once again try to install Itunes.

    Regards Jase :)
     
  9. TheJediSlayer

    TheJediSlayer TS Rookie Topic Starter Posts: 164

    Hey, thanks for the help so far. I know this is becoming a pain. Anyways, I have deleted all the registry's I could find. Used Total Uninstall to find anything else iTunes and Quicktime related. The problem now, is that iTunes won't install anymore. I click on the .exe installation program and it loads up, but then stops and displays a page saying that it's completed. However, it has not completed and says there were errors etc. Basically, now it won't install itself. I've tried rebooting.
     
  10. Jase123

    Jase123 Banned Posts: 1,012

    Try downloading another installation from the itunes site, then try to install again.

    You could maybe try a system restore to a few days earlier, then do the updates for Itunes. See how here.

    Regards Jase :)
     
  11. TheJediSlayer

    TheJediSlayer TS Rookie Topic Starter Posts: 164

    Hey, I have tried redownloading another installation, however, it still produces the same problem as it did before with the other one.

    Anyways, I did a system restore, and of course that didn't help out. Well, it seemed like it almost got done installing when one error came up. It was a registry error, but when I looked for it, I couldn't find it. Anyways, I'm not quite ready to give up just yet, but I appreciate the help so far. I just don't know what else to do really.

    Edit: Oh. At least we got the installation part to go on. Ha ha.
     
  12. Jase123

    Jase123 Banned Posts: 1,012

    Take a look at this thread, then post a HJT log.

    Regards Jase :)
     
  13. TheJediSlayer

    TheJediSlayer TS Rookie Topic Starter Posts: 164

    Here you are:
     
  14. Jase123

    Jase123 Banned Posts: 1,012

    This needs to be deleted:

    O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/4047/ftp.coupons.com/v3123/cpbrkpie.cab

    These also need to be deleted from your HJT log:

    O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)

    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)

    O2 - BHO: (no name) - {45A4902E-4479-4EAE-A186-8D0F7E4C78DE} - (no file)

    R3 - URLSearchHook: (no name) - - (no file)

    Delete these by putting a tick next to them in HJT and clicking fix checked.

    Please read this thread. Follow all intstructions exactly.

    Regards Jase :)
     
  15. TheJediSlayer

    TheJediSlayer TS Rookie Topic Starter Posts: 164

    I've deleted everything you put up, but what do I use cpbrkpie Control for?
     
  16. Jase123

    Jase123 Banned Posts: 1,012

    It is not needed by the user, and is typically viruses, spyware, or adware and it hogs resources.

    Regards Jase :)
     
  17. TheJediSlayer

    TheJediSlayer TS Rookie Topic Starter Posts: 164

    I've received the following error: "Error 1905.Module C:\Program Files\iTunes\ITDetector.ocx failed to unregister. HRESULT - 2147220472. Contact your support personnel."

    I have looked in the registry for it, but have not found any iTunes registry files.

    Also, this error appeared: "Could not open key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\...\{3CB41017-4C56-934C-ED02156251E7}. Verify that you have sufficient access to that key, or contact your support personnel."

    Interesting enough, these two were in one of my post above, and I can't find them.
     
  18. Jase123

    Jase123 Banned Posts: 1,012

    Just follow that in registry and it will lead you to it. So in registry go to HKEY_LOCAL_MACHINE/software and so on.

    And then delete it. Then try to install again.

    Regards Jase :)
     
  19. TheJediSlayer

    TheJediSlayer TS Rookie Topic Starter Posts: 164

    I have tried to follow this route, however, it still alludes me no matter what.
     
  20. Jase123

    Jase123 Banned Posts: 1,012

    Very strange, it clearly states it's there.

    How long ago did you install Itunes?

    Regards Jase :)
     
  21. TheJediSlayer

    TheJediSlayer TS Rookie Topic Starter Posts: 164

    Well, it says it's been around since 2005. However, I never bothered to update the thing because I use my own computer. Unfortunately, my speakers are busted out, so I'm trying to get iTunes to work on my parents computer.

    I'll try looking one last time, but I've thoroughly searched that part of the registry pretty good.

    Hey, sorry for the double post. Looks like the registry key: {3CB41017-4C56-934C-ED02156251E7} after all was there. Only proving that either I'm blind as a bat ( Which probably isn't too far from the truth. ) or somehow I deleted it earlier, and it reappeared.

    At either rate, I deleted the registry file. However, still says the same errors as before on the iTunes installation. In fact, I deleted all the files etc that pertain to iTunes in the registry that I could find, and in C://Program Files. Still says the following:

    Error 1905.Module C:\Program Files\iTunes\ITDetector.ocx failed to unregister. HRESULT - 2147220472. Contact your support personnel.

    Could not open key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\...\{3CB41017-4C56-934C-ED02156251E7}. Verify that you have sufficient access to that key, or contact your support personnel."
     
  22. Jase123

    Jase123 Banned Posts: 1,012

    Are you using a user account, that is an Administrator. If not then you definitely won't be able to install Itunes. Try checking this first by going into Control Panel->User Accounts.

    If you are an administrator, then you may have some registry conflicts in your system. For this to resolve, try this utility which is available for download as a trial version:
    www.tune-up.com
    TuneUp Utilities is a nice tool to automatically search for system errors like this and clean them for you. Try TuneUp Registry Cleaner and 1-Click System Maintenance for fixing these issues.

    Regards Jase :)
     
  23. TheJediSlayer

    TheJediSlayer TS Rookie Topic Starter Posts: 164

    Alright, I tried practically everything on that Tune-Up program and still got the same errors back from the iTunes installer. I did download a new iTunes.exe program and restarted my computer.
     
  24. Jase123

    Jase123 Banned Posts: 1,012

    This has got me really thinking lol.

    I don't know why it won't install.

    One question, are you logged on as the administrator?

    Regards Jase :)
     
  25. TheJediSlayer

    TheJediSlayer TS Rookie Topic Starter Posts: 164

    Yes, everyone in my family has administration rights on that computer.
     
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