Hello,
My users of java applet application is facing BSOD which causes their laptop to reboot frequently causing loss of work. I have read a number of posts related to the same error but unable to find appropriate resolution. I will try and list the observations and hope someone here could help me reolve this.
1) Only users using Dell M 70 laptop have reported crashing of OS after using the my application. All laptops are provided by company and configured the same with
1) Operating system - Win XP SP2
2) RAM - 1Gig
3) Internet Brower Version - IE 6 with latest patch
4) Java (Plug –In) Version(s) installed
PC1 - 1.4.2
PC2 - 1.5.6
The laptop which I have kept under observation has Intel Centrino mobile processor (1.6 Ghz)
The event log and minidump file were acquired and analysed.
The system log had the following errors:
The computer has rebooted from a bugcheck. The bugcheck was: 0x1000000a (0x9d086240, 0x00000002, 0x00000000, 0x8051ede8). A dump was saved in: [link removed].
The minidump was analysed with Windbg utility. The details are
Loading Dump File [Edited]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is[edited for posting]
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805533a0
Debug session time: Wed Jan 16 02:18:46.975 2008 (GMT+6)
System Uptime: 1 days 7:26:11.973
Loading Kernel Symbols
........................................................................................................................................
Loading User Symbols
Loading unloaded module list
.......................................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1000000A, {9d086240, 2, 0, 8051ede8}
Unable to load image SYMEVENT.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT.SYS
Probably caused by : SYMEVENT.SYS ( SYMEVENT+12175 )
Followup: MachineOwner
---------
I confirmed they have Symantec Antivirus version 10.1.6 version. Even after disabling the antivirus (not removing which would voilate corporate policy), the computer crashed with the same error as above.
Now the affected users have stopped using the java application (blaming it to be the cause) and it is affecting the usability of the application. If not resolved, it might affect the funding although the application may not have anything to do with the crash. Unfortunately, the laptops don't crash if they don't use the application.
I would appreciate if someone could direct me how to proceed further since the laptops are under corporate IT control.
Regards,
arpee
My users of java applet application is facing BSOD which causes their laptop to reboot frequently causing loss of work. I have read a number of posts related to the same error but unable to find appropriate resolution. I will try and list the observations and hope someone here could help me reolve this.
1) Only users using Dell M 70 laptop have reported crashing of OS after using the my application. All laptops are provided by company and configured the same with
1) Operating system - Win XP SP2
2) RAM - 1Gig
3) Internet Brower Version - IE 6 with latest patch
4) Java (Plug –In) Version(s) installed
PC1 - 1.4.2
PC2 - 1.5.6
The laptop which I have kept under observation has Intel Centrino mobile processor (1.6 Ghz)
The event log and minidump file were acquired and analysed.
The system log had the following errors:
The computer has rebooted from a bugcheck. The bugcheck was: 0x1000000a (0x9d086240, 0x00000002, 0x00000000, 0x8051ede8). A dump was saved in: [link removed].
The minidump was analysed with Windbg utility. The details are
Loading Dump File [Edited]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is[edited for posting]
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805533a0
Debug session time: Wed Jan 16 02:18:46.975 2008 (GMT+6)
System Uptime: 1 days 7:26:11.973
Loading Kernel Symbols
........................................................................................................................................
Loading User Symbols
Loading unloaded module list
.......................................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1000000A, {9d086240, 2, 0, 8051ede8}
Unable to load image SYMEVENT.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT.SYS
Probably caused by : SYMEVENT.SYS ( SYMEVENT+12175 )
Followup: MachineOwner
---------
I confirmed they have Symantec Antivirus version 10.1.6 version. Even after disabling the antivirus (not removing which would voilate corporate policy), the computer crashed with the same error as above.
Now the affected users have stopped using the java application (blaming it to be the cause) and it is affecting the usability of the application. If not resolved, it might affect the funding although the application may not have anything to do with the crash. Unfortunately, the laptops don't crash if they don't use the application.
I would appreciate if someone could direct me how to proceed further since the laptops are under corporate IT control.
Regards,
arpee