TechSpot

Just completed 8 steps still having problems

By Chodam
Mar 5, 2010
  1. I got malware that was called doctor virus I think and then my computer started freaking out. After finally getting rid of it(atleast I think I did) my computer been running really slow. While using firefox I get IE pop upsand I am even getting Firefox pops frequently which that has never happened before. My brother has been using my computer for school and games so I don't know if that has anything to do it.
    I'm enclosing the three logs. Any help would be appreciated so my computer can start running like it use too :).
     

    Attached Files:

  2. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
     
  3. Chodam

    Chodam TS Rookie Topic Starter Posts: 29

    I can not use ComboFix because I have windows 7. Is there a combofix for windows 7?
     
  4. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    Oh, my bad. It's not about Windows 7, but you have 64-bit system. Combofix won't run on it.

    Download GMER: http://www.gmer.net/files.php, by clicking on Download EXE button.
    Alternative downloads:
    - http://majorgeeks.com/GMER_d5198.html
    - http://www.softpedia.com/get/Interne...ers/GMER.shtml
    Double click on downloaded .exe file, select Rootkit tab and click the Scan button.
    When scan is completed, click Save button, and save the results as gmer.log
    Warning ! Please, do not select the "Show all" checkbox during the scan.
    Post the log.
     
  5. Chodam

    Chodam TS Rookie Topic Starter Posts: 29

    I did get an error when loading GMER

    "\\Windows\system32\config\systems: The system cannot find the file specified.

    After that I click Scan then it comes with another error saying that it has not found any system modifications
     
  6. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    That's good :)

    Download OTL to your Desktop.

    * Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    * Under the Custom Scan box paste this in:


    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    /md5stop
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    CREATERESTOREPOINT


    * Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.
     
  7. Chodam

    Chodam TS Rookie Topic Starter Posts: 29

    The attachment button is not working for me right now.
    And the notepad is too long for me to paste it here.
    Any tips on how to fix that?
     
  8. Broni

    Broni Malware Annihilator Posts: 52,890   +344

  9. Chodam

    Chodam TS Rookie Topic Starter Posts: 29

  10. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    Got them. Hold tight.
     
  11. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    Uploading...
     

    Attached Files:

  12. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    I'll be going to bed, so we'll continue tomorrow.
    For now....

    Run OTL
    • Under the Custom Scans/Fixes box at the bottom, paste in the following

      Code:
      :OTL
      O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
      O16 - DPF: {40F576AD-8680-4F9E-9490-99D069CD665F} http://srtest-cdn.systemrequirementslab.com.s3.amazonaws.com/bin/sysreqlabdetect.cab (Reg Error: Key error.)
      O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C}  (Reg Error: Value error.)
      O18:[b]64bit:[/b] - Protocol\Handler\grooveLocalGWS {88FED34C-F0CA-4636-A375-3CB6248B04CD} - Reg Error: Key error. File not found
      O18:[b]64bit:[/b] - Protocol\Handler\ms-help {314111c7-a502-11d2-bbca-00c04f8ec294} - Reg Error: Key error. File not found
      O18:[b]64bit:[/b] - Protocol\Handler\skype4com {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - Reg Error: Key error. File not found
      O20:[b]64bit:[/b] - HKLM Winlogon: VMApplet - (/pagefile) -  File not found
      O21:[b]64bit:[/b] - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - CLSID or File not found.
      O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - CLSID or File not found.
      O33 - MountPoints2\E\Shell - "" = AutoRun
      O33 - MountPoints2\E\Shell\AutoRun\command - "" = E:\autorun.exe -- File not found
      O33 - MountPoints2\E\Shell\install\command - "" = E:\autorun.exe -- File not found
      O33 - MountPoints2\F\Shell - "" = AutoRun
      O33 - MountPoints2\F\Shell\AutoRun\command - "" = F:\Autorun.exe -- File not found
      O33 - MountPoints2\G\Shell - "" = AutoRun
      O33 - MountPoints2\G\Shell\AutoRun\command - "" = G:\Autorun.exe -- File not found
      
      
      :Services
      
      :Reg
      
      :Files
      
      :Commands
      [purity]
      [emptytemp]
      [resethosts]
      [Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
     
  13. Chodam

    Chodam TS Rookie Topic Starter Posts: 29

    Thanks so much!
    This means alot
     
  14. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    You're very welcome :)
     
  15. Chodam

    Chodam TS Rookie Topic Starter Posts: 29

    So what is the next step going to be?
    :)
     
  16. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    I need a log, which OTL produced after running my script.
     
  17. Chodam

    Chodam TS Rookie Topic Starter Posts: 29

    After I put your script it it made me restart my computer and it did not give me a log.
    So do I just rescan again?
     
  18. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    Create new logs using a manual from my reply #6.
     
  19. Chodam

    Chodam TS Rookie Topic Starter Posts: 29

  20. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    OK. That looks good :)

    Download Dr.Web CureIt to the desktop:
    ftp://ftp.drweb.com/pub/drweb/cureit/drweb-cureit.exe
    • Doubleclick the drweb-cureit.exe file and click Scan to run express scan. Click OK in pop-up window to allow scan.
    • This will scan the files currently running in memory and when something is found, click the Yes button when it asks you if you want to cure it. This is only a short scan.
    • Once the short scan has finished, select Complete scan.
    • Click the green arrow [​IMG] at the right, and the scan will start.
    • Click Yes to all if it asks if you want to cure/move the file.
    • When the scan has finished, in the menu, click File and choose Save report list
    • Save the report to your desktop. The report will be called DrWeb.csv
    • Close Dr.Web Cureit.
    • [color=5]Important![/color] Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
    • Copy and paste that log in the next reply. You can use Notepad to open the DrWeb.cvs report.

    NOTE. During the scan, pop-up window will open asking for full version purchase. Simply close the window by clicking on X in upper right corner.


    Post fresh HijackThis log as well.
     
  21. Chodam

    Chodam TS Rookie Topic Starter Posts: 29

    I followed your steps.
    During the process of the complete scan I had to cure two things. Before the scan was complete my screen gave me a BSOD error due to my wireless adapter. That is still can not find a proper driver for even though I have the newest version.
    I re-did the scan after the error and no viruses were found. It will not let me save the log. So I am attaching the hijackthis log so hopefully I did not screw anything up.

    http://www.uploadmb.com/dw.php?id=1268125347
     
  22. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    1. Download Temp File Cleaner (TFC)
    Double click on TFC.exe to run the program.
    Click on Start button to begin cleaning process.
    TFC will close all running programs, and it may ask you to restart computer.


    2. Go to Kaspersky website and perform an online antivirus scan.

    1. Disable your active antivirus program.
    2. Read through the requirements and privacy statement and click on Accept button.
    3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
    4. When the downloads have finished, click on Settings.
    5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

    • Spyware, Adware, Dialers, and other potentially dangerous programs
      [*] Archives
      [*] Mail databases
    6. Click on My Computer under Scan.
    7. Once the scan is complete, it will display the results. Click on View Scan Report.
    8. You will see a list of infected items there. Click on Save Report As....
    9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.

    Post fresh HijackThis log as well.
     
  23. Chodam

    Chodam TS Rookie Topic Starter Posts: 29

    Attached Files:

  24. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    Please download OTM

    • Save it to your desktop.
    • Please double-click OTM to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
    • Copy the lines in the codebox below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

    Code:
    :Processes
    
    :Services
    
    :Reg
    
    :Files
    C:\Program Files (x86)\Alarm\Alarm.exe
          
    :Commands
    [purity]
    [resethosts]
    [emptytemp]
    [Reboot]
    
    • Return to OTM, right click in the Paste Instructions for Items to be Movedwindow (under the yellow bar) and choose Paste.
    • Click the red Moveit! button.
    • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
    • Close OTM and reboot your PC.

    Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTMoveIt\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.
     
  25. Chodam

    Chodam TS Rookie Topic Starter Posts: 29

    The OTM log after the reboot.
     

    Attached Files:

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