TechSpot

Keep getting, "program not responding"

By Sputnik
Nov 24, 2007
  1. I hope some one can help me. My computer is running really slow and and alot of the time I'll click on something in a program and nothing will happen so i'll try to close the program and the message pops up "program not responding". Can any one tell me what could be causing this and how to correct it. Any help would be greatly appreciated, thanks.
     
  2. BlameCanada

    BlameCanada TS Rookie Posts: 320

    Welcome to Techspot.

    Probably spyware.

    Go HERE and then post the the 3 logs in the Security forum
     
  3. jobeard

    jobeard TS Ambassador Posts: 9,325   +622

    It happens for all kinds of reasons; I/O to a socket that doesn't complete,
    massive memory sort of a large list ... anything that causes the program to
    no longer enter a soft program wait ...

    Browsers get stuck by heavy script usage and Kodak Easy Share when scrolling over a large album.

    Usually, extreme patience will find the program completes its current activity
    and rejoins the 'responsive' programs. If not, use <ctl><alt><del> and then
    KILL the application.
     
  4. pdyckman@comcas

    pdyckman@comcas TS Rookie Posts: 527

    Do you have a hard drive defrag program that you faithfully use each week? ? "Auslogics" is a good company that has a free hard drive defrag program. Easy to use. Download it and use it right away. Then every few days. Download a program called "CCLeaner". The company is "Piriform". If you just type www.CCleaner.com+download, you will get it. Download that and use it right away & every day. A registry repair and a reg. cleaner are mando. "Glarysoft" company has a reg. repair program for free that is excellent. Download that and use it right away and each few days. The reg. cleaner program is from a company called "EUSING". "EUSING Registry Cleaner" program+ download will get it up on your desktop for download. Do that and use it right away. Use it every other day at the least. Duplicate files can really clog up your system. The best one for free is "Dustbuster" 2.9.5.1. Do not download the 'Dustbuster 2.8.0'! 'Dustbuster' by Casper & McAlba 2.9.5. Download that and use it right away. Then use it every few days at least. You will be amazed at how many files and how much space you recover the first run through. I have seen "700 files removed and 240 mbs recovered". "Auslogics" also has a registry defrag program for free and you should download and use it right away. Then maybe once each two weeks. Windows has a couple of built in hard drive "error" programs that should be patiently used once to their completion. You click on "my computer" then right click on the C:// drive image, then click 'properties'...then click "tools". Run both of those checks. The bottom one may take an hour or two, but set it going, check on it every once in a while until it's done. There are four lines that it has to go through. If it stops on #2 and says 'cannot complete', start it over and it will. The fourth line is the one that takes a lot of time. Run this at least every 3 or 4 weeks. Finally (for now) you must always be running a #1. Good spyware application. I use "Counterspy" by Sunbelt. #2. A good Internet Security. I run Kaspersky. It is rated #1. Run your spyware and full virus scans each day. Most all of these things can be happening as you are working on other stuff. I guarantee, if you do all of these things, and as often as prescribed and any more you find that donot clash with what you have...your machine will always run like a new one!
    REDNEFCELEB...I hope some of you take this to heart and practice regular maintenance. "Counterspy" & "Kaspersky" both have fully functional evaluation downloads.
     
  5. pdyckman@comcas

    pdyckman@comcas TS Rookie Posts: 527

    Do you have a hard drive defrag program that you faithfully use each week? ? "Auslogics" is a good company that has a free hard drive defrag program. Easy to use. Download it and use it right away. Then every few days. Download a program called "CCLeaner". The company is "Piriform". If you just type www.CCleaner.com+download, you will get it. Download that and use it right away & every day. A registry repair and a reg. cleaner are mando. "Glarysoft" company has a reg. repair program for free that is excellent. Download that and use it right away and each few days. The reg. cleaner program is from a company called "EUSING". "EUSING Registry Cleaner" program+ download will get it up on your desktop for download. Do that and use it right away. Use it every other day at the least. Duplicate files can really clog up your system. The best one for free is "Dustbuster" 2.9.5.1. Do not download the 'Dustbuster 2.8.0'! 'Dustbuster' by Casper & McAlba 2.9.5. Download that and use it right away. Then use it every few days at least. You will be amazed at how many files and how much space you recover the first run through. I have seen "700 files removed and 240 mbs recovered". "Auslogics" also has a registry defrag program for free and you should download and use it right away. Then maybe once each two weeks. Windows has a couple of built in hard drive "error" programs that should be patiently used once to their completion. You click on "my computer" then right click on the C:// drive image, then click 'properties'...then click "tools". Run both of those checks. The bottom one may take an hour or two, but set it going, check on it every once in a while until it's done. There are four lines that it has to go through. If it stops on #2 and says 'cannot complete', start it over and it will. The fourth line is the one that takes a lot of time. Run this at least every 3 or 4 weeks. Finally (for now) you must always be running a #1. Good spyware application. I use "Counterspy" by Sunbelt. #2. A good Internet Security. I run Kaspersky. It is rated #1. Run your spyware and full virus scans each day. Most all of these things can be happening as you are working on other stuff. I guarantee, if you do all of these things, and as often as prescribed and any more you find that donot clash with what you have...your machine will always run like a new one!
    REDNEFCELEB...I hope some of you take this to heart and practice regular maintenance. "Counterspy" & "Kaspersky" both have fully functional evaluation downloads.
     
  6. jobeard

    jobeard TS Ambassador Posts: 9,325   +622

    a program that has become non-responsive has nothing to do with HD defragmentation.
     
  7. Sputnik

    Sputnik TS Rookie Topic Starter

    Thanks for the replys, I did the defrag, ccleaner, glarysoft, eusing, and still when I click on a link or to maximise the page I have to keep clicking for it to respond and if I do it to much the "program is not responding" pops up. Any other suggestions would be appreciated. Thanks
     
  8. jobeard

    jobeard TS Ambassador Posts: 9,325   +622

    Like I said, the program is busy and is not passing thru the dispatcher code of XP. This is usually a resource hog problem and not a system problem.

    uninstall and reinstall the application.
     
  9. Sputnik

    Sputnik TS Rookie Topic Starter

    thanks jobeard, but uninstall and reinstall what application
     
  10. jobeard

    jobeard TS Ambassador Posts: 9,325   +622

    excuse me but the one that is in not responding status. isn't that obvious?
     
  11. Sputnik

    Sputnik TS Rookie Topic Starter

    Hi jobeard, the problem is that it does it even when its not an application, when I try to minus or maximise a window. I'll click to minus or maximise a window and it doesn't respond, I have to click a couple times and wait for it to respond. Any idea wait could be causing that?
     
  12. jobeard

    jobeard TS Ambassador Posts: 9,325   +622

    WOW! the windows explorer.exe does most of this;

    take special note of what you're doing when it occurs; are you standalone or online; if online, what URL was being accessed.

    start your inspection for virus/trojans here
     
  13. Sputnik

    Sputnik TS Rookie Topic Starter

    Hi again, heres whats happening, when I clicked on my favorites it takes over a minute before it responds and if I click on it a couple of times my pointer turns into an hour glass and I have to close out windows internet explorer by typing Ctrl + Alt + Delete and when that comes up it says windows internet explorer is not responding so I have to end IE and than relaunch it and start all over again. Even when I was typing this the hour glass came up and I had to end IE and relaunch it and start all over again. Why does IE stop responding so much. I also noticed when I type Ctrl+Alt+Delete you know the window that comes up so you can end the application how it has those tabs, well I clicked on the tab that sayed performance and it said my CPU usage is 100 percent, than when I end IE and all thats there is my desk top and the CPU usage starts jumping from 10 percent to 80 percent and it keeps jumping up and down. I hope this explains things so you can tell me what would be causing all this. Thanks jobeard for all your help.
     
  14. familyman14

    familyman14 TS Enthusiast Posts: 185

    Same prob

    Sputnick I have the exact same problem so I am following this thread. I had some nasties on my comp that Howard hopkinson helped me to remove completely. Now my only problem is what you said. What a Pain in the ****!
     
  15. jobeard

    jobeard TS Ambassador Posts: 9,325   +622

    that IE 100% busy is typical of a process that is 'not responding'.

    the other condition is 0% usage on that process FOREVER, ie it never runs.

    DISCONNECT from the Internet and start a fresh copy of IE
    use IE->Tools->Options->General Tab
    Click Settings->View Files
    Click the column heading TYPE until you see the up-arrow near it
    select all ADX files and DELETE them
    scroll down to Jscript Scripts, select all and DELETE them too​
    close the window
    Click View Objects
    if you don't understand a file name, DELETE IT​
    close the window
    Click the Programs Tab and then the Manage Add-ons
    you should know WHY each of them is present; else DELETE the file that's unknown​


    quit the browser;
    reconnect to the Internet;
    relaunch IE
     
  16. rf6647

    rf6647 TS Maniac Posts: 829

    my 2¢ worth

    I share an interest with ‘familyman14’ in watching this thread. ‘jobeard’ has been keeping pace with ‘sputnik’ as new symptoms are discussed. Early on ‘pdyckman’ threw in a few pointers. However, I cannot resist the urge to contribute my 2¢ worth.

    It has been established that the computer is running slower. Ccleaner & emusing cleaned the Windows registry. I have not seen details that confirm malware/virus threats are not present, and browser helper objects and startup programs are not bogging down the machine. Some programs are not compatible: Spybot S&D and Norton Internet Security, or two AV programs fighting each other, as examples.

    From a hardware perspective, surviving the defrag operation demonstrates the health of the HDD. Since the ‘not responding’ symptoms are fairly consistent, a single run of memtest86+ should be sufficient to check out the RAM. I got my copy from UltimateBootCD.com.

    Just as ‘familyman14’ experienced, my recovery from a rootkit virus attack on a computer did not overcome the apparent slowness. As luck would have it, I saved a cloned copy of the HDD on a 2nd HDD and brought back onto the 1st HDD. A repeated step to remove the virus and miraculously the slowness was gone, along with the virus. However, the defrag operation cited above tends to debunk my theory that refreshing the HDD improved the performance.
     
  17. rf6647

    rf6647 TS Maniac Posts: 829

    Cross-pollination

    http://www.geekstogo.com/forum/Redirected-Malware-forum-t177791.html
    The above is a link to this topic on another board. The effort has been going on for several days, and I am curious about a few of the tools suggested by a specialist working on the slowness of that computer. Both of you have arrived at the same point to examine Internet Explorer (IE).

    Exposure to a different board can be considered to be creating an information overload situation. I risked making this suggestion in this forum because we all can benefit from sharing information. Just color me a busy-bee doing a little cross-pollination.
     
  18. Sputnik

    Sputnik TS Rookie Topic Starter

    jobeard, I tried what you said and my computer started giving me problems, I had trouble opening my user account, so I had to run system restore to go back to where I was before. jobeard any idea of what I should do now. rf6647 you said to run memtest86+ so I went to ultimatebootCD.com, but they had more than one memtest86+ I didn't know which one to run so I didn't. You also said something about removing a virus and that speeded up the computer. I have AVG virus scan will that get rid of malware/viruses? I appreciate all this help thanks
     
  19. jobeard

    jobeard TS Ambassador Posts: 9,325   +622

    OUCH! clearing out the browser should NOT have this effect.

    see prior note re inspection for virus's
     
  20. rf6647

    rf6647 TS Maniac Posts: 829

    Too much info gets in the way sometimes. I accepted what I was told and did not choose the program with a higher version number. I went with the ‘+’. My copy of UBCD has memtest86 v3.2 and memtest86+ v1.70. I ran both tonight and obtained the same results with comparable runtimes. I have no information if there are significant differences.

    My case of slowness was nowhere as profound as your case. My anecdotal story meant to tell you that my differential analysis attributed the improvement in performance to ‘refreshing’ the slow drive by restoring the drive from a cloned copy. The clone contained the virus, so, it was necessary to repeat the cleaning. This was necessary to recover from a disaster of my own making, and not some profound insight into my case of slowness. It was my speculation that re-reads of the HDD could slow things down, and, of course, the refresh could have corrected this condition. Defragging the HDD refreshes much of the disk. However, the OS portion probably did not require much defragging.

    The point is that we should not dismiss that there can be an underlying hardware problem. Bad memory, disk I/O errors, misconfigured ATA/ATAPI controller, and corrupt drivers for the mobo chipset are what come to mind. Running memtest and reloading the drivers are fairly straightforward. Analyzing the event logs and using device manager to review the property sheets for problems requires more effort.
     
Topic Status:
Not open for further replies.

Similar Topics

Add New Comment

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...