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Laptop BSOD

By matin
Jan 10, 2014
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  1. I have problem when I want to shutdown or restart my laptop, I see blue screen then windows won't shutdown and start again and show me this:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1065

    Additional information about the problem:
    BCCode: f4
    BCP1: 0000000000000003
    BCP2: FFFFFA800692FB30
    BCP3: FFFFFA800692FE10
    BCP4: FFFFF800031D95F0
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\011014-21590-01.dmp
    C:\Users\BaMa\AppData\Local\Temp\WER-33665-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt


    WHAT SHOULD I DO? :/
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    You should go to C:\windows\minidump. Minidump files have a .dmp extension, Select all the .dmp files, right-click sending the files to a compressed(zipped)folder. Upload that folder as a file here
     

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