Laptop crapped out need help repairing drivers

By kusanagi53
Aug 5, 2010
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  1. okay so about a week ago I was on my laptop just doing things I normally do (nothing bad) and My laptop just instantly froze up so I just restarted it and as soon as it loaded Practically ALL of my drivers were corrupt and I tried downloading/reinstalling them. No results. I call dell and they Thought it was a motherboard problem. Got a new one in my laptop and apparently that wasn't the problem so i'm at a loss. Can anyone people help me resolve this problem? These are all the errors apparently.

    ATI Function Driver for High Definition Audio - ATI AA01 HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1000\5&1C722E6C&0&0001 This device is working properly.
    Broadcom NetLink (TM) Gigabit Ethernet PCI\VEN_14E4&DEV_1698&SUBSYS_02721028&REV_10\4&2BCEBCDB&0&00E5 This device is working properly.
    IDT High Definition Audio CODEC HDAUDIO\FUNC_01&VEN_111D&DEV_7675&SUBSYS_10280272&REV_1001\4&1A1E4E2D&0&0001 This device is working properly.
    Intel(R) ICH9 Family USB Universal Host Controller - 2934 PCI\VEN_8086&DEV_2934&SUBSYS_02721028&REV_03\3&11583659&0&E8 This device is working properly.
    Intel(R) ICH9 Family USB Universal Host Controller - 2935 PCI\VEN_8086&DEV_2935&SUBSYS_02721028&REV_03\3&11583659&0&E9 This device is working properly.
    Intel(R) ICH9 Family USB Universal Host Controller - 2936 PCI\VEN_8086&DEV_2936&SUBSYS_02721028&REV_03\3&11583659&0&EA This device is working properly.
    Intel(R) ICH9 Family USB Universal Host Controller - 2937 PCI\VEN_8086&DEV_2937&SUBSYS_02721028&REV_03\3&11583659&0&D0 This device is working properly.
    Intel(R) ICH9 Family USB Universal Host Controller - 2938 PCI\VEN_8086&DEV_2938&SUBSYS_02721028&REV_03\3&11583659&0&D1 This device is working properly.
    Intel(R) ICH9 Family USB Universal Host Controller - 2939 PCI\VEN_8086&DEV_2939&SUBSYS_02721028&REV_03\3&11583659&0&D2 This device is working properly.
    Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A PCI\VEN_8086&DEV_293A&SUBSYS_02721028&REV_03\3&11583659&0&EF This device is working properly.
    Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C PCI\VEN_8086&DEV_293C&SUBSYS_02721028&REV_03\3&11583659&0&D7 This device is working properly.
    Intel(R) WiFi Link 5300 AGN PCI\VEN_8086&DEV_4235&SUBSYS_11218086&REV_00\4&B04CCE1&0&00E1 This device is working properly.
    ITECIR Infrared Receiver (EC) ACPI\ITE8708\4&78EEA49&0 This device is working properly.
    WAN Miniport (IP) ROOT\MS_NDISWANIP\0000 This device is working properly.
    WAN Miniport (IPv6) ROOT\MS_NDISWANIPV6\0000 This device is working properly.
    WAN Miniport (L2TP) ROOT\MS_L2TPMINIPORT\0000 This device is working properly.
    WAN Miniport (Network Monitor) ROOT\MS_NDISWANBH\0000 This device is working properly.
    WAN Miniport (PPPOE) ROOT\MS_PPPOEMINIPORT\0000 This device is working properly.
    WAN Miniport (PPTP) ROOT\MS_PPTPMINIPORT\0000 This device is working properly.
    WAN Miniport (SSTP) ROOT\MS_SSTPMINIPORT\0000 This device is working properly.
  2. raybay

    raybay TechSpot Evangelist Posts: 10,716   +6

    Do this with another computer.
    Go to www.dell.com, then home, then Support, and using your Service Tag from the label on the back of the computer, download All the listed drivers. They are usually in two columns... one with what is commonly needed, and another with as many as 65 drivers in case you have a "fancier" setup.
    Keep a list of what is downloaded and what it is for.
    Then once all are downloaded, burn them all to a CD or a Flash drive.
    Then go back to your problem Dell system, to download an install.
    Start with Chipset, then Video Graphics, then keep going through all of the standard drivers list.
    You can look at your device manager (with Windows XP, Start->Control Panel->System->Hardware->Device Manager, and see which ones are not installed because they are flagged with yellow, or red, or grey highlights. You can use the flagged items, to install or reinstall the rest.
    At the end, if still having trouble, install the BIOS... a bit risky, but installing the BIOS update is pretty safe and easy nowadays if you follow the directions.
    If none of this works, then you either have a bad CMOS battery, bad memory module, or bad hard drive... all of which can be replaced at small cost.
  3. kusanagi53

    kusanagi53 Newcomer, in training Topic Starter

    Thanks, i'm currently downloading then i'll attempt this and post results. Much appreciated
  4. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,358   +167

    Ummmm....

    1) All the drivers for the devices listed are OK! Why did you think they're a problem (note each one ends with "This device is working properly". That's the message you want to see! :)

    2) What model number Dell computer? What version of Windows and what SP level is installed?

    3)
    • Make sure all your devices are connected and powered on
    • Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
    • Click Problem Devices. Anything appear?
    • If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
  5. kusanagi53

    kusanagi53 Newcomer, in training Topic Starter

    Yeah, it said they were working, but those were under the problem devices. My usb ports don't work, my wireless doesn't work, I can't use an ethernet cable either, nor do my sound drivers work. It may say they are working properly, but NOTHING responds or works.


    Also what I posted up there that said it was working correctly is what was under that.

    I'm running a 64 bit version of vista on a studio xps 1640 and my SP is 2
  6. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,358   +167

    All those devices with "This device is working properly" showed up in a Problem Device report???? If so, that's very bizarre.

    Maybe your first best step is to try booting your computer into an alternate OS like Knoppix. If it boots and works, then at least you'll know the hardware is OK and its Windows install that's badly corrupt

    See How to recover your folders/files when Windows won’t boot. Will your machine boot and run when booted from a Knoppix CD?
  7. kusanagi53

    kusanagi53 Newcomer, in training Topic Starter

    Not sure, i'll get to work on that and see.
  8. kusanagi53

    kusanagi53 Newcomer, in training Topic Starter

    Sorry for the long wait. Some stuff came up in real life. It was a corrupt OS like you thought. I just went ahead and installed windows 7 and it's up and running.
  9. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,358   +167

    Glad you got it to work :grinthumb And thanks for taking the time to provide the update :)


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