1. TechSpot is dedicated to computer enthusiasts and power users. Ask a question and give support. Join the community here.
    TechSpot is dedicated to computer enthusiasts and power users.
    Ask a question and give support.
    Join the community here, it only takes a minute.
    Dismiss Notice

Laptop is just shutting down when gaming. Why?

By Narippo ยท 10 replies
Mar 13, 2017
Post New Reply
  1. Okay so..
    This started about a week ago.. No idea what to do.

    My laptop is just shutting down, no warnings or 'shutting down' screen. Literally 1 second I can be mid game, the next I am looking at a black screen and a dead laptop pondering why..
    I know this only occurs when gaming because I can be using my laptop for hours faultlessly but within 10 mins (if that, usually a couple of minutes) of playing a game it shuts off. I can leave my laptop alone to make sure it is cool, and turn it back on, and open a game straight away, I can play for a few mins and bam. off it goes again.. The laptop isn't overheating, I am confident there as it isn't hot when I feel it after the shutdown.. When I look at the error report for the computer, it just comes up as a critical error stating that the system was not shut down safely. Doesn't give any suggestion as to what is causing it to shut down.

    A strange thing too is that when the brightness is flickering from min to max and vice versa, if I pull out the charging cable the laptop shuts off, sometimes it won't turn back on without the cable been plugged in. if I turn it on and pull the cable while it turns on, sometimes it black screens and shuts down straight away again. But the laptop works fine without the charger plugged in at other times. And I am able to turn it on at other times without the charger plugged in no problem.

    A few more details . Most of the time, I can predict when it is going to happen, I will be playing and then the brightness on the screen will start shifting from maximum to minimum to maximum to minimum and so on until it eventually just shuts down.
    I have asked around and no solution has been found..

    I have gone into the power settings and turned off the feature that changes brightness automatically as that has been suggested already, the problem still occurs.
    I have reinstalled my graphics drivers thinking it was related to that, the problem still occurs.
    I have tried removing my battery and playing solely off the mains supply thinking maybe the battery was faulty.. the problem still persists..
    I have downloaded software that consumes all your CPU and GPU to see if that was the issue, maybe they were been maxed out (unlikely) and causing it to shut off.. But nothing happened when I did that. Left this going for a few mins and still didn't shut down.

    Does anybody have any possible reasons this may be occuring? Or any possible idea what may stop it?

    It isn't on every game either.. It happens on most games, but it does not seem to happen when I am playing Fifa.

    List of games it has happened whilst playing -
    Battlefield 1
    Unreal Tournament
    Deus Ex Mankind Divided
    Call of Duty Black Ops 2
    Aragami

    Any Help will be very appreciated!
     
  2. Narippo

    Narippo TS Rookie Topic Starter

    I decided to try playing a game without the charger cable in, just in case for some reason the cable is at fault? I doubted it but tried anyway.. the laptop still turned itself off whilst playing.. It would NOT turn back on until the charger cable has been plugged in and even then. On the first 2 attempts to turn it on, it started booting up then just shut down again.
    It wasn't until I left it for 5 seconds and turned it back on that it actually booted up....
    It isn't that my battery is dead though as the icon shows that it is almost full.
     
  3. Narippo

    Narippo TS Rookie Topic Starter

    And I am able to pull the cable out once the laptop is turned on and it works fine.

    Although, I have just noticed the screen seems to flicker black for and incredibly short duration when I pull out the charger cable..
     
  4. Cycloid Torus

    Cycloid Torus TS Evangelist Posts: 2,359   +445

    Age of machine? Last cleaned? Consider cleaning/ refresh thermal paste.

    Laptops get hot INSIDE - you can not feel it - when dust builds up under the fan shroud and at the outflow points.

    Search on YouTube for a video about cleaning your model of laptop.
     
  5. Narippo

    Narippo TS Rookie Topic Starter

    2 years old roughly

    Last cleaned - it wasn't a thorough clean, but December at some point. Probably should give that a go. Once I can find the damn screwdriver that fits

    Is it possible for them to get very hot quite quickly? And for the heat to prevent it booting up again ?
     
  6. Cycloid Torus

    Cycloid Torus TS Evangelist Posts: 2,359   +445

    Yes, especially if a heatsink connection has failed...some are plastic push pins (hate'm). If a major dust bunny has blocked an outflow vent, it can heat up fast.

    Be careful during disassembly. Ribbon connectors are weird (study with magnification before sliding open). Screws must go back where they came from (a long screw in a short hole is a really bad idea - I use several pieces of cardboard and punch screws thru with notes). I make my own spudgers from bodies of old ballpoint pens. You will need thermal paste. Be nice to any thermal pads - they are hard to properly replace.

    My 6 year old HP laptop likes this.
     
  7. Narippo

    Narippo TS Rookie Topic Starter

    Hey again...
    Cleaned out my laptop properly today, applied new thermal paste and everything. Cleaned the fans, the vents...
    Any other possible ideas?
     
  8. Cycloid Torus

    Cycloid Torus TS Evangelist Posts: 2,359   +445

    I guess the report is no success from cleaning...

    Major issues:
    black screen and a dead laptop occurs when gaming 10 minutes

    Coincident issues:
    brightness is flickering from min to max
    pull out the charging cable & the laptop shuts off (later contradiction "And I am able to pull the cable out once the laptop is turned on and it works fine.")
    won't turn back on without the cable (or will it)

    Any other issues or details?

    No significant 'errors' reported. Issue only occurs with high demand application.

    Possible voltage regulator / power conditioning issue on motherboard or screen power board (possibly too expensive).

    If warranty, consider pursuing that.

    If charger is OEM and doesn't get unusually hot itself, I would say next step is to try a new battery. A 'full' battery is not necessarily a 'strong' battery. Alternative is a good repair shop.
     
  9. Narippo

    Narippo TS Rookie Topic Starter

    Yea, sorry I forgot to say it didn't solve the issue..

    No, after it shuts down it will not turn back on (at least for a short duration) without the cable being plugged in, but once the laptop is up and running the cable can be pulled out and will run off the battery for an hour or 2 (as usual)

    Also, it seems it isn't every game either that is causing it to shutdown. I am able to play Fifa 17 on my laptop for hours without a problem, but other games like Deus Ex Mankind Divided, Star Wars Battlefront, Battlefield 1 and Unreal Tournament etc.. all end up causing it to shut down.. These games did work perfectly before though...
     
  10. Cycloid Torus

    Cycloid Torus TS Evangelist Posts: 2,359   +445

    If warranty, consider pursuing that. If purchased with a 'platinum' card there may be warranty extension.

    No warranty, you have to bear cost of repair. Repair could be: battery, mainboard, power board for screen or even something else. If the problem was a 'sudden onset' and the symptoms are stable (no getting worse), it might be slightly possible that it is a bad update. If the problem is getting steadily worse (crashing quicker), then I might bet on a battery.

    A good repair shop might be able to diagnose and give you an estimate, but it may be more than you want to spend on your somewhat older machine.

    You might want to build a desktop and run the laptop as a second machine until it thoroughly breaks.

    You might explore powercfg... http://www.helpwithwindows.com/Windows7/Check-your-laptop-battery-health-in-Windows-7.html
     
  11. bazz2004

    bazz2004 TS Evangelist Posts: 1,533   +237

    Specialist laptops designed for gaming cost a great deal of money. My basic laptop runs Windows 10 great and is around nine years old. It has an easy life compared with yours. You are playing intensive games probably for long periods so it's likely that it's basically dying. A desktop would be a far more appropriate choice for your requirements. It would also be easily upgradable. I appreciate that doesn't help fix it though. If it's a top end laptop purpose designed for gaming you may have some comeback from the vendor.
     

Similar Topics

Add New Comment

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...